I recently moved back to Austin Area and rented the climate control storage in September 2021 and the rates were around $170.00 per month and just received December 2021 letter to notify me that rent will increase another 50.00...so I went to the office and spoke with the new manager (Christopher Dantzler) and could not assist me with the lower rates....so I ask him regarding senior citizens discount (so he took off 5% which is $15.00), I guess it's better than nothing. At least he tried and he was very pleasant, professional, and have the most infectious smiles when I walked in the door. HOPE RATES WILL NOT GO UP AGAIN ANYTIME SOON....OTHEREWISE, MAY HAVE TO FIND ANOTHER STORAGE UNIT. Mayuree S. read more

This place was nice before Extra Space purchased it. As other members say, Extra Space can input a rent increase for your unit before they notify you. As an example, if you pre-pay your rent for a year, Extra Space will input a rate increase so that you can't pre-pay again at the current rate before rent is due. I would recommend customers contact the Better Business Bureau to lodge a complaint so this can be looked into. read more

I have been a customer for a few years and have had nothing but a great experience at the Whitestone location (even when it was during a not so great time for me). I would be remiss if I did not give major kudos to the store manager, Chris! Knowledge, professional, customer friendly... I cannot thank him enough for answering all of my (many) questions and guiding me in my decisions. I have had my fair share dealing with storage companies with not so great results. Chris has broken that stigma for me. Class personified. read more

They doubled my rent without notice. Called their office and they said they sent me a "rate increase" via "post card" in the mail. How convenient when I opted in for electronic communication only. Funny how they have a different address on file when I reached out Moving out of the unit this week. Absolutely fkn trash. "5/22/2023 Your feedback is very important to our team, G. We're sorry to hear you're unhappy with your rental rate. We'd love a chance to talk with you directly, please call us at 888-storage." Funny you say that, I spoke with them yesterday and they told me you would reach out directly. Cool story. read more

Extra Space Storage - Payment history. - Self Storage Near Me - Cedar Park, Texas

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It was quite refreshing to deal with a business that understood the definition of 'customer service'. The manager was training some new staff and he set a great example for them to follow. The facility is clean and there's plenty of carts for transporting your junk, I mean stuff ;-) read more

Manager is great to work with. He really went the extra mile to make sure I got the best rate possible for my unit. Always very safe and secure! read more

Spoke with Tierney and she was super helpful! This place is clean and attentive and keeps my stuff safe and secure. Thank you.

The set up is very simple, I purchased the unit and was able to move in immediately. The building is well maintained and clean.

Questionable business practices. The rent doubled out of the blue on the third month without any notification at all. Luckily I happened to notice the increase in my credit card. Shady tactics doubling your rent to $200 a few months after you move in, considering that's when you'll likely have it packed and not want to move your stuff a second time. However, I'll gladly move all of my things to a more honest business. Very limited parking as well. read more

I rented from Extra Space Storage from November 2016 till now. On my last visit to the storage unit I found that the entire unit was covered floor to ceiling in rat poop and pee. They even included a rotting rat. After spending $7,255 I had to throw everything inside the unit away. Upon talking to the manager at the facility he told me they were aware of the issue and that they had a bunch of units that had the same issue. They had a renter that was storing protein powder that attracted the rats. I never received any notification from the facility about this issue. When I asked about getting a refund they told me to talk to their legal time. It's amazing to me how once companies reach a certain size they don't seem to have any accountability or customer service. The one I rented from was 3621 E. Whitestone Blvd Cedar Park TX 78613. Facility #1791. Hope this helps someone else from not having this happen to them. Rent somewhere else friends and family!-- https://youtu.be/A62bTmwZsVk read more

Extra Space Storage - Dead Rat - Self Storage Near Me - Cedar Park, Texas

this is a great company and they will always take care of business. ive had thibgs stored here for 2 years and have never had a problem.

I was able to rent over the phone. I love their app for entry. This facility is so clean and feels safe. Move out was so easy and they helped me to ensure that I was out in time to avoid being charged an extra month! read more

Loved working with Chris!! He answered all my storage questions and needs...my move in was easy and made my life so much easier!!! Thank you Chris for your expertise! read more

Extra Space was the perfect solution to my temporary storage needs. Everything from start to finish was smooth, easy, and painless. Highly recommend anyone to use this company for any storage needs! read more

Chris was great getting me set up for my new unit over the phone. Really appreciated how he talked me through everything over the phone so I did not have to make a trip just to sign up. Great location and price! read more

My boyfriend is leasing a unit here and we hadn't been by in about a year up until a month ago. What my boyfriend uncovered when he was putting things in there was horrific! Rat feces EVERYWHERE! We intentionally wanted a climate controlled and clean facility. And that looked like the case when we toured. We are beside ourselves. Our belongings are probably ruined. He didn't look too deep into our unit as he was already angry. But wait! It gets better. Today we received a notice that they are increasing our rent!!!!! No freakin way José! We're done with this place. Yuck! STAY AWAY!!!! read more

Beware of RATE INCREASES that hit about every 3-4 months! The unit I rented has gone from about $170 per month to about $265 in less than 2 years! ... I've never been late with a payment. I need long term storage rental, but the increases are EXTREME. I will have to move to a different storage facility. I can no longer afford this one. ... The employees are pleasant. ~ Nana read more

Can not speak highly enough about Chris and his team at the Cedar Park/Whitestone location. We recently transitioned from our house in Georgia to full time RVers and centralized all of our storage in Texas. Chris helped us to virtually secure our storage unit to ensure we had a smooth move in and effortlessly moved us to a bigger unit when we realized the first was too small. When we came back a few weeks later to put more into our storage unit we realized we lost our lock key (oops), without hesitation Chris got us in, upgraded our lock, and made the whole debacle stress-free! I have zero worries and know everything we have in storage is in good hands! read more

I have used my fair share of storage units but this place is mouse infested and disgusting. We had not visited our unit for about a month and a half. When we did, there was mouse feces and urine everywhere as well as most of our things were chewed on. It's disgusting. So disappointed. Maybe the enormous mouse trap right outside of my unit should have been a clue to stay away. read more

Moving and getting stuff to the storage can be stressful. Made an appointment with ExtraSpace, and by the time I parked my car, the store manager Christina was already standing outside welcoming me. Her friendly and genuine demeanor immediately lift my spirit. She remembered everything we had discussed on the phone the day prior and showed me the unit right away. The entire process was not only pleasant, but Christina shared ways to protect items I plan to store. Although it was just renting a storage unit, I was treated like a VIP. The entire place is also super clean, no weird smells. It's not dark and creepy either. From the exceptional customer service to the level of cleanliness, ExtraSpace certainly has my highest recommendation! read more

I stored here for a year and a half. The staff is excellent and incredibly helpful. The facilities are clean and well maintained. Definitely would return here if I have storage needs in the future. read more

Stay Clear of this Place!!!!! my Rate went up $100 after just 2 months. The place stinks like shit every time I open the door to the place. Yes shit! It says it's climate controlled and it's not!! It's hot has fuck in there! Moving my stuff out and spending 3 x the money to do so. Don't make my mistake! Lots of better choices than this Shit hole! read more

So, I have a several spaces there for well over a year now. The place has been in a downward spiral for about the last year. The elevator hasn't worked at times. There are now rats. And to top it off, it's a "climate controlled" facility, which over the last 5-6 weeks, the temperature has been steadily rising. When I ask about it, I get the standard line of, "it's getting replaced next week". Well, since I started renting, the temp has gone up, and so has my rent. I asked for an adjustment on my rent, and the manager said that my rent was already at a good rate, and dismissed me. I'm forking out over $500 a month for three units, you'd think they would want to keep their customers somewhat happy. Nope. If you are still considering renting there, just go tour the facility first, and make sure you go upstairs in the area above the office. You'll see that I'm not just a disgruntled renter. read more

Ryan Ottavis was great! Amazing customer service and satisfaction. We are so glad we picked this location.

CAUTION...Extra Space Storage will raise your rates based on occupancy, so if they get more clients, they will raise your rates every 6 months. Instead of taking care of their customers, they use them to make more money so they can offer lower rates for new customers. I can bet if they lost customers they would not lower the rates based on lower occupancy! Talk about Bait and Switch! read more

Although we did not require a storage unit after clearing everything from our house that was sold, Jeremy was very helpful and professional in helping determine what we would need. Gave us the best price and an extremely less hassle than their competitor right up the road. Would recommend this storage facility for your storage needs. read more