If I could give Matt 100 stars I would. I had an outstanding experience at Extra Space Storage. The customer service was truly exceptional from start to finish. Matt was friendly, professional, and took the time to answer all of my questions. He made the rental process quick and easy, explained everything clearly, and made sure I found the right storage unit for my needs! read more

Overpriced and they increase the price without telling you. I don't recommend it. The spaces are small and the features they offer dont really help. read more

Jocelyn was super helpful in moving me in to my new storage unit! They offered me a few different sizes to find the perfect fit and I got to look at several options. The space is super clean and organized. The office was also very professional. I appreciate that they have lifts, carts, and a gate for my convenience. Everyone was really nice and easy to work with. I'm really happy with this space and can tell that it's the right one for me! read more

Joe is honestly one of the best Assistant Store managers I've dealt with at any storage place. He's super helpful, always clear about payments and options, and really takes the time to make sure everything goes smoothly. It's convenient, clean, and you can tell he actually cares about the customers instead of treating you like just another number. Definitely recommend this location -- Joe makes it easy to handle everything without stress. read more

Extra Space Storage - Entrace - Self Storage Near Me - Cerritos, California

They are a total scam. Shortly after moving in they will dramatically increase your monthly fee. Classic bait and switch scammers. Stay away. read more

Mr. Matt BorJa has great energy and outstanding customer service! He took care of me, went over everything thoroughly and made sure I had a clear understanding of my unit size and rates. Originally I wanted a unit at the Ibbetson location considering it is closer to my place of residence, but that location was closed for the day. Low and behold Mr. Borla was the site manager for that location as well. Mr. Borla was able to accommodate me with a unit at the Ibbetson location. When I tell you I was a happy camper. I was indeed a happy camper. I was able to get my heart desire after all. I walked out the building, smiling, happy and a satisfied customer! Thank you Mr. Matt Borla. You are appreciate! Great customer service and management. I definitely will refer family and friends to ExtraSpace Storage. You guys are alright with me! read more

0 STARS!! I was charged $135+ for my first month, when the first month rent is supposed to be free. Secondly, my storage unit is locked behind a unit that I was not given the code for. No email, text, or call informing me of the locked combination. I contacted customer support for further assistance as the main office was closed, and as kind as the lady was, was also no help. She just sent me a map of the place, where I saw my unit was inside of a locked unit. She said the owner would contact me within 10 minutes and I waited 30. Wasted over an hour of my time driving around the whole place looking for my unit, and then when I realized it was inside a locked unit I had no combination code for started trying to figure out what the combination was. Unacceptable and unprofessional. Who wants to access their unit through another? I will be coming in next day when office opens, and I expect a full refund and immediate cancellation of my rental. I'd love to take my business elsewhere! read more

We have been customers for over 10 years. We have 1 RV and 2 Large units. Seems like PRICES GO UP monthly. (Going to look at local laws on these increases) We delt with the debacle of their taking off all of our personal locks (without notice/consent) and replacing them with "electronic locks" that they said were better but still have problems with access all of the time. (it's been almost 3 years, when will they have this remedied?) I am also told that in case of a power outage, we could not access the gate and therefore our storages. The place is kept clean, but bathrooms are often out of order during regular business hours. (maintenance should be done during off hours only) My RV has been broken into year after year. They fixed some of the fencings but did not resolve the problem. We are paying "Beverly Hills" prices as there are homeless camps all around the property, as I am documenting all of this for a future lawsuit. I encourage existing customers to reach out to me for a class actions suite. read more

Extra Space Storage - Self Storage Near Me - Cerritos, California

Honestly, this is one of the best storage facilities in the Bellflower & Cerritos area. Pros: - Easy access with Bluetooth entry gate with app. - No need to rush there after work since they're open from 6:00 AM to 10:00 PM. Awesome! - Plenty of handcarts available. - Clean and well-stocked restrooms. - Loading area is hardly busy, great for parking. - They have flash sales! Check the site often. - Staff is friendly and helpful, which is a plus. Cons: - Be ready for a price change after 3 or so months (not a ridiculously high price change, but check with the staff if you think it is). - You literally need to hold your phone next to the keypad for entry and exit. It would be nice to drive up to the gate instead, and unlock it from there. read more

Good customer service clean facility. It's nice to have units with lights in them and the ceilings are nice and high.

Please avoid this place at all costs. All of my things are wet and molded. This company has blamed it on rain when there has been no rain for months. They will lie to your insurance company to cover up the problem and avoid responsibility. Your things will ruined and you'll have no recourse. read more

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James was so awesome, really helpful and super professional. He even was nice enough to take me out to see the unit that I would be in and answered all my questions. Happy to know there are such nice staff. read more

On crusader period period I do not recommend this place I have both of my storage is broken within 2 weeks period and my mother had hers broken into period period read more

Extra Space Storage - This is what Happens when people rent from this place. - Self Storage Near Me - Cerritos, California

This is my first time using a storage facility. I needed a tour of the place and Gracie was very helpful with the tour and all the details of moving my stuff into the unit. She was very patient with me as i had a lot of questions. The place is very clean and located close to my home. The price was reasonable, and I am happy I chose Extra Space for my storage needs. read more

The Extra Space Storage unit that we rented was clean. Facility is safe and clean . Staff is friendly and helpful . If we need the services again in the future we will definitely come back . Gracie the manger is awesome and made our checkout a breeze . read more

Only been renting a space for 2 months....they are now raising the price to double with only one month notice and during the holiday season. RENTERS BEWARE! read more

I have been using a storage unit for many many years. I decided to change companies because I was unhappy where I was. I found this amazing storage company that I am very happy!! Gracie helped me find the perfect storage unit that was right for what I needed. I highly recommend. Excellent customer service. read more

Clean and Secure. Drive up easy Gate code access or wireless Bluetooth access. The staff very excellent. Down to earth and one of a kind. Grace period comes in handy Insurance for your storage Yup peace of mind. Very Cool, I highly recommend. read more

What good is a unit when you can't get in it?! When they switched from the lock that I HAD TO PAY FOR SEPARATELY when I first set up with them to a digital access, I KNEW there was going to be a problem sooner or later. Now, here I am in front of my unit, and the app will not connect with the door. And yes, I did everything that a tech would normally suggest, including reinstalling the app. Probably going to start looking for a place that uses real locks. read more

Just moved out of this storage, not because of anything bad, we needed somewhere closer to home because we moved. But this place was really amazing, Andrea in the front office helped us so much when we moved out. I'm definitely going to miss the keyless entry. That was one of the best options they had! All the locks and entry gates were able to be unlocked using the app which was really helpful. read more

I've rented storage units from this location for 2.5 years and counting. The staff are extremely friendly and do more work than they're asked to do on a daily basis. The facilities are typically clean and the gate always works. I highly recommend this location! read more

Its my first time renting a storage and the experience was great! Julie was super helpful and answered all my questions :)

The manager, Graciela, promised me a parking spot three monthly earlier. Now the time came and called them; they fulfilled their word. The person who helped me was DJ. DJ is a wonderful young man. He was very respectful and helpful. read more

The Manager was very Helpful and Friendly, They treat their customers very good , I recommend this location for any of your storage needs

El servicio es muy amable El muchacho que me atendió fue muy amable y me ayudo con todas mis dudas El storage esta en muy buen lugar y se ve muy seguro read more

Gracie was amazing!! Super easy to use and access unit and gate via bluetooth on your phone! Will use this site again if I need a quick storage unit space. Thank you! read more

Graciela R. Was very transparent and honest. Made me feel very comfortable and welcome. Showed me units and made sure I was comfortable with the transaction and decisions. read more

The reason for the low stars is that I got my storage unit in April 2022 and was paying $183 all of a sudden I get a text that my payment posted for this month and it went up to $263 it went up $80 . They could have done small increases at a time each month but no from one month to the next $80 more a month. Talk about price gauging its really sad how companies know you need something and so they take advantage of that need. read more

Large and clean facility, convenient and accessible right off the Fwy. Kat went above and beyond for me. Rented a unit and am extremely surprised how easy they made it. Definitely recommend them! read more

Went in for some general information. Michelle was extremely polite and answered all of my questions and provided me with great options. Thank you! read more

No parking always dirty restrooms are unavailable n when they are not stocked properly choose other places not worth your money.

Today I found out my unit was burglarized. Minimal damage to the lock (dezel) cylinder lock. Asked the employee and employee was told by their manager that these types of locks have never been sold at that location. I said that was a lie as this was a brand new lock purchased at the location about 5 years ago and many other storage units had the same key (dezel) cylinder lock. I asked about video surveillance and how long it dated back. Employee mentioned 3 months. I also asked if anyone has reported any units being burglarized recently and their reply was no. I also asked about patrolling and checking storage units and the employee mentioned they do daily checks. I don't want to say but this really leads me to believe that someone has a key that can open most of the dezel key cylinder type locks. Why would anyone just burglarize one unit, then lock my unit back up as if nothing happened. I am sketchy about this buglary and already filed a police report for theft and burglary. I have also asked for fingerprint checking on the storage unit. I am now trying to find under California law a way to obtain all of the video surveillance. If anyone on here reads this post and knows of that specific law, please help me as I've lost many belongings from my unit. Found a comment from Criminal Defense Attorney on a method to store and retrieve the video footage. I will be writing a letter and sending an email to Extra Space Storage to save the video footage under the following cases mentioned below. Quote from Criminal Defense Attorney Greg Thomas Hill: You can, but it will take some work. First, however, I would immediately and personally deliver a demand to preserve evidence letter to the self-storage unit to demand that they save the security camera video. Under California law, the self storage business is unit a duty to preserve all audio and/or video recording(s) once notified, as your letter does, concerning an incident that may lead to a lawsuit or prosecution. In California, in a civil context, a failure to preserve evidence after being given notice to preserve it may result in terminating sanctions to the party in possession of the evidence. Cedars-Sinai Med. Ctr. v. Sup. Ct. (Bowyer) (1998) 18 Cal.4th 486, 494-97. In a criminal context in California, the failure to produce such evidence may also lead to dismissal of the case. California v. Trombetta (1984) 467 U.S. 479, 488, 82 L.Ed.2d 413, 104 S.Ct. 2528 and Arizona v. Youngblood (1988) 488 U.S. 51, 58, 102 L.Ed.2d 281, 109 S.Ct. 333; see also People v. Medina (1990) 51 Cal.3d 870, 893, 274 Cal.Rptr. 849; see People v. Zamora (1980) 28 Cal.3d 88, 96, 167 Cal.Rptr. 573. I would then contact the police, make a claim with the self-storage unit's insurance and contact a civil litigation attorney to follow up. That attorney should demand the video and simply take the time to look at them. It just has to be done. Rated 1 star for now, as we will see how cooperative this location is to helping my find the culprit. read more

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Gracie helped me get a good storage unit with a drive up with a fire deal thank you !

The staff is very friendly and knowledgeable. The facility is easy to access and very secure.

Very nice manager and very helpful her name is Gracie she was so kind to help me set up the app and explained how to enter the facility and so on I sincerely appreciate kindness and she was just that read more

The service was great. All questions where answered with a positive attitude by Gracie. Thank you.

I tried to sign up for a unit online but I couldn't figure it out, so I gave up and was not going to do it anymore. Catherine called me within 3 minutes and asked me how she could help. I let her know my struggles and she walked me through the entire process. She was very knowledgeable and patient with me, and I was finally able to get the storage I needed. Very grateful she was able to help! Completely relieved my anxiety and made my moving experience as smooth as it could possibly be. read more

Staff is very friendly and helpful. The facilities are super clean and you get a sense of security when you're there. Gracie helped me today and she was great. read more

I live close to this storage place and I've seen their location. Very clean, secure and have video monitors for safety, they also sell most of the things you need for moving. Above all, very helpful, professional customer service. They answer your questions and help you with your needs, concerns. Now and then, they have promos so inquire about it when booking if still available. Kyle was very helpful. read more

Needed temporary storage for the summer and Extra Space Storage delivered. From it's close proximity, appropriate sized unit, overall clean facility and excellent customer service, I highly recommend Extra Space for your storage needs. Regarding their customer service... I had a coupon for the unit but during checkout, the representatives provided me with a promotion code that saved me even more. Thank you Extra Space. read more