Very friendly and helpful staff. Made sure I understood the contract and the storage space fit my…read moreneeds.

No complaints. Easy to use, access through the phone app is nice. Building is always clean and…read moreclimate is nice

Sienna, is a very professional storage person. She's super helpful with all aspects of storing…read moreone's RV at this facility.

Bought an RV from them. Have to say they were the nicest and most professional business I have…read moredealt with in a long time! Go there! I promise you won't be sorry!

The prices increase without notice. I choose to give 0 stars, but can't. You think we were asking…read moreto live in there. At the prices they charge. I have already posted another review about them. But they really only care that you pay your storage on time. They have the monopoly on Storage rooms. Every freakin corner has a cubesmart. How smart is it to pricey your renters out of the unit. How about CubeDumb!!! Nothing positive to say about them at all.

I called yesterday and the woman working was so obnoxious. I just wanted some prices and ended up…read morenext door at a different storage place instead, because of her attitude. What a terrible experience!

It is really sad that this company has to take advantage of their own customers to make money when…read moreso many people are struggling today. I am really disappointed in Cubesmart. I find it really shocking that I was charged a 27% increase on my unit for no reason or explanation. I called three times and left messages right after I was charged, as I thought it was an error on their end. I talked to Kyle and asked him why I was charged, and I was not notified by phone or email. Kyle said he would send in a complaint about it to corporate after our lengthy conversation, but it was not even done. I also told him because of the addition of $50 a month I would be leaving asap. I was sent a copy of the PDF increase 30 days after the increase was charged to my account. It shows on the PDF that they give their customers a 3-day notice for a 27% increase, which was $50 over my monthly payment. A 3-day notice, so their customers may not have an opportunity to make a decision to stay or leave. I have been waiting for a call or response but did not receive any communication from anyone at this location in this matter until I called back to confirm I already moved from this location. Sad that this company has to do this to make money by putting people in a difficult position of having to move or forced to pay this ridiculous increase. I will never use your company again and will share my experience with everyone I can, so they do get forced to make a decision like I had to. Again, it is really sad that this company has to take advantage of their own customers to make extra money. All together, it is a wrong and unethical practice. I can't imagine doing that to anyone in my business.

Customer service 100!! Stop by to check out storage facility…read moreand I have to tell you the James did an exceptional job. Walked in and he shook my hand, had a big smile on his face, was friendly... amazing! Thank you for all your help today and I look forward to doing business with you all.

Terrible customer service. We stopped by at 2:00pm and waited. They're supposed to be open from…read more10am-4pm. The sign on the door says CLOSED and they'd be back at 10:00am. Calling the store and it links you to customer service/call center that's useless. They can't link us directly to the store. They said they'd take a message. I don't recommend this place. Unprofessional people. They need to get new staff.

They don't want your business here. I rented a truck online, showed up and I thought the truck was…read moretoo small so I asked do you have larger ones? "Nope." "Do you want the truck or not?" asked the man. Then I wanted to rent a dolly, he said its too late now I already rang you up. To be fair they gave it to me for free... thanks Don't expect anyone to smile, say thank you or you're welcome. If you like that kind of non-service this place is for you!

Don't go here. They get you in really low then charge you outrageously. My rent went from 120 to…read more265 in less than 4 months. Horrible. There are more honest storage places around.

If I could give this place a negative rating, I would. I obtained a unit from this location a…read morecouple years ago. Recently, there was suspicious activity on my unit as well as several other units. I requested them to file a police report and they refused. Someone had placed a lock on my unit and others units. The storage unit drilled off my lock and put their lock on my unit and the following day my items were stolen. They refused to be held responsible, were dismissive and were unwilling to assist the police in investigating the theft. I was told by the district manager Amanda that I would need to file thru my insurance (raising my rates) and she couldn't discuss why she wouldn't assist the police as it was "company policy". This is not a secure facility. If you have a unit there, get your things out before they disappear.

Facility is clean and has adequate lighting. My one request is to add one additional cart to load…read moreitems to be added to our storage unit.

Tower Storage is exceptional and delivers exactly what Chandler, Ocotillo, and Sun Lakes residents…read moreneed: clean, secure facilities, top-tier amenities, and a team that treats you like a valued neighbor, all at prices that make sense. Amenities: * Clean, well-lit units with climate control options for sensitive items. * Advanced security: gated access, bright exterior lighting, and reliable surveillance. * Convenient features: drive-up units, wide aisles for easy maneuvering, loading docks and complimentary dollies/carts. * Customer-friendly hours and an online account system that makes reservations and payments effortless. Staff: * Professional and courteous from the moment you call to move-in day. * Knowledgeable attendants who explain unit options clearly and help match you with the right size and features. * Responsive service -- questions are answered promptly and with genuine helpfulness. * Personal touch: staff remembers repeat customers and follows up to ensure everything's going smoothly. Affordability and Value: * Competitive rates with transparent pricing and no surprise fees. * Flexible lease options that work for short-term moves or long-term storage. * Excellent value: when you add cleanliness, security, and exceptional service, Tower Storage feels like a premium experience at an accessible price. Final Verdict -- Tower Storage strikes the ideal balance between amenities, service, and affordability. If you want a hassle-free storage experience with thoughtful conveniences and a staff that truly cares, this is the place to go. Highly recommended.