Sienna, is a very professional storage person. She's super helpful with all aspects of storing…read moreone's RV at this facility.

Bought an RV from them. Have to say they were the nicest and most professional business I have…read moredealt with in a long time! Go there! I promise you won't be sorry!

Don't go here. They get you in really low then charge you outrageously. My rent went from 120 to…read more265 in less than 4 months. Horrible. There are more honest storage places around.

If I could give this place a negative rating, I would. I obtained a unit from this location a…read morecouple years ago. Recently, there was suspicious activity on my unit as well as several other units. I requested them to file a police report and they refused. Someone had placed a lock on my unit and others units. The storage unit drilled off my lock and put their lock on my unit and the following day my items were stolen. They refused to be held responsible, were dismissive and were unwilling to assist the police in investigating the theft. I was told by the district manager Amanda that I would need to file thru my insurance (raising my rates) and she couldn't discuss why she wouldn't assist the police as it was "company policy". This is not a secure facility. If you have a unit there, get your things out before they disappear.

I started renting a storage unit in May. The managers and associates are so kind, friendly,…read morehelpful and professional. I shopped around at some big name competitors who they price gouge and have answering services. I picked this storage facility for the location, the employees and they cost to rent a cooled unit.

Very helpful ... fast always meets all needs . My rental…read morehere was very nice , service was very amazing.

6 months after renting my storage unit my monthly charge increased from $92 to $162.70 per month…read more INSANE. Additionally they gave a remote excess system that has been "DOWN" for 3+ months. Today I tried to use the remote system, a no go. I park my car and walk into the office because the "electronic readout" where you enter your code is unreadable (see pic). I walked back in and the gentleman informs me I must punch "*" then "#" then enter. I offer a suggestion "Why don't you place a label on the keypad stating this. Instead of answering my question he states "I can give you a paper card and write this info" on it, I state my suggestion again, he repeats. HORRIBLE customer service but what can I expect when he works for a company that values $$ over providing customer service. Not even a 1 star, try a "-10"

We had a great experience. It's at Smart stop storage. We stored our 40 foot RV there for over a…read moreyear. They took great care of us and even actually moved our site to a better site. We were able to cancel our site with no problems at all because we moved our rig up north; looking forward to going back to them when we've come back down to the valley.

Manager & staff were helpful & courteous. Place is very clean. It is easy to access the yard as…read morewell as my unit. I'm delighted with the services of this facility. Thank you !!

Highly Recommend this Spot Lin was very kind and made our day she was very helpful and fast got us…read moreour storage in no time I would definitely recommend this spot!!

I rarely leave negative reviews, but I also believe honesty matters…read more I rented a van from U-Haul Moving & Storage of Sun Lakes during an already stressful move and reserved a utility dolly as part of the rental. When I arrived, I was told the dolly was unavailable despite it being included in my reservation. I understand inventory issues happen, but moving heavy items without equipment you planned and paid for creates a major inconvenience. What made this especially frustrating was how dismissive the response felt. If the reserved equipment was unavailable, the least the staff could have done was help locate another nearby U-Haul location where we could have gotten one instead of simply sending us on our way without a solution. What added to the frustration was the disconnect between the advertised pricing and the actual cost once mileage and other charges were added. The initial compensation offered for the inconvenience was $9, which honestly felt dismissive and inadequate given the situation. After further communication, the General Manager did increase it to $25, and I do appreciate that he remained professional and responsive throughout the process. Overall, I left feeling like customer expectations are set one way online, while the reality at pickup can be very different. Not the worst experience I've ever had, but definitely not one I'd enthusiastically recommend either.

I rented a 5x8 trailer for several days. Upon arrival, I was greeted immediately by a friendly and…read moresincere young man. I was in and out with no hiccups, and very impressed by everyone in the office. Upon return, I was again greeted immediately when pulling in and told where to park while I waited for the check it in guy. He showed up within two minutes. Again, impressive professionalism, eye contact, warmth. I was very impressed, especially given the norm for customer service these days.

This is very clean and quiet. Good value, as other places are more expensive. I feel I have a safe…read moresecure spot for my things.

Prices are lower than normal Storage businesses. The units are older and there is no A/C so if you…read moreare not concerned with your content melting or heating up the storage is good. Security is also safe although people good jump the fence.

It is really sad that this company has to take advantage of their own customers to make money when…read moreso many people are struggling today. I am really disappointed in Cubesmart. I find it really shocking that I was charged a 27% increase on my unit for no reason or explanation. I called three times and left messages right after I was charged, as I thought it was an error on their end. I talked to Kyle and asked him why I was charged, and I was not notified by phone or email. Kyle said he would send in a complaint about it to corporate after our lengthy conversation, but it was not even done. I also told him because of the addition of $50 a month I would be leaving asap. I was sent a copy of the PDF increase 30 days after the increase was charged to my account. It shows on the PDF that they give their customers a 3-day notice for a 27% increase, which was $50 over my monthly payment. A 3-day notice, so their customers may not have an opportunity to make a decision to stay or leave. I have been waiting for a call or response but did not receive any communication from anyone at this location in this matter until I called back to confirm I already moved from this location. Sad that this company has to do this to make money by putting people in a difficult position of having to move or forced to pay this ridiculous increase. I will never use your company again and will share my experience with everyone I can, so they do get forced to make a decision like I had to. Again, it is really sad that this company has to take advantage of their own customers to make extra money. All together, it is a wrong and unethical practice. I can't imagine doing that to anyone in my business.

Customer service 100!! Stop by to check out storage facility…read moreand I have to tell you the James did an exceptional job. Walked in and he shook my hand, had a big smile on his face, was friendly... amazing! Thank you for all your help today and I look forward to doing business with you all.