To whom it may concern, I am writing to express my deep…read morefrustration and concern regarding the condition of my belongings stored at your facility. On October 5, 2024, I entered my climate-controlled storage unit and was immediately struck by an unusual and unpleasant odor. The unit was also much hotter than expected. Upon opening my unit, I was shocked to discover mold covering my items--this in a space that was specifically advertised as climate-controlled. After researching reviews, I discovered that Public Storage was aware of this issue as early as August 31st, yet there was no communication or warning provided to tenants. When I reached out to your team, I was informed that Public Storage is only obligated to notify tenants in the event of a break-in. While your representative emphasized the "store at your own risk" policy and advised me to file a claim through insurance, this approach entirely overlooks the severity of the situation. This is not simply a matter of financial loss--there are significant health risks associated with exposure to mold and fungi. Both my family and I, along with other tenants, unknowingly entered this hazardous environment, and some may have even taken contaminated items home, further increasing exposure risks. The health and safety of your customers should not be disregarded in favor of policy adherence or profit. I understand that businesses need to be profitable, but it is unacceptable to allow customers' personal, often priceless, items to be destroyed through negligence, and then to put their health at risk. While I was informed that I can file a claim for $250 with a $100 deductible, I find this offer inadequate. This issue was preventable, and your company should take responsibility for the damages caused, rather than passing the burden onto tenants. I have already consulted with climate control and restoration experts, and I expect a clear response outlining your company's immediate plan of action. We cannot move our belongings to another facility without potentially exposing other locations and individuals to contamination, further complicating this matter. This letter is just a summary of my concerns, but I expect a prompt and appropriate response from your end. Please let me know how you intend to address this issue as soon as possible. Sincerely, Angela Webster (I'm still waiting on a response) *When they say "enter at your own risk they mean even if they are responsible for damages. The majority of their reviews are positive because they solicit them when you move in. I know because I removed mine to write this truth about my experience. Go online look at reviews, YouTube, and search Facebook. You could lose your whole life to be told go claim your $250 mold insurance. #BEWARE These pictures don't even do it justice. I have videos too from myself and other tenants.

10x10 unit is 9x9.5. They leave the office before 5pm. I went to the office at 4:45 on 2/21/23 and…read morestaff was already gone.

Great service! Brianna was extremely helpful. She got me set up quickly even though I walked in 10…read moreminutes before closing.

From the owner: At Prime Storage, we know that behind every door is a story, and we want to be a part of yours…read more We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.

I rented a storage unit at Morning Star Storage (WT Harris) for three years, and throughout my time…read morethere, I was always treated with respect by the staff. Any time I had a question or needed assistance, like getting access through the gate, they were incredibly supportive and helpful. I especially want to recognize Tamara Grant for going above and beyond during my move-out process. When I went to the office to ask a question, I ended up sharing the unusual story of why I needed storage in the first place. Ms. T found my story so amusing that we both ended up laughing together. Her infectious personality and saint-like patience truly made a difference in my experience. If you're looking for a storage facility with a friendly, caring team, I highly recommend Morning Star Storage. They made a potentially stressful situation much easier and even more enjoyable!

Customer service was mine blowing very clean and neat storage unit . Brittany was very helpful &…read moreknowledgeable in showing me the space

I've moved a lot and had to use storage facilities quite a bit.. Keep it Stored is by far the best…read moreand easiest storage company to work with especially if you have multiple units. Their customer service is impeccable.

I never thought I'd be writing out a long, drawn-out review for a storage center, but here it is:…read moremy experience with Keep it Stored is better than most experiences you'd expect from a hotel concierge or a 5-Star Restaurant. No, seriously. You look at either the reviews here on Yelp for the two locations, or the 100+ reviews they have for the two locations on Google, and the skeptic in me thinks, "nah.. there's something wrong here, they paid an SEO team to write these..." or something. Yeah... no. It really is as good as reviews say it is. And it all starts with one man: Kurt. If you read the reviews, you'll see Kurt's name a lot. He makes it a personalized experience. Did I really just use the word "experience" in a storage rental Yelp review? Well, yeah. Kurt just takes the storage experience to a whole different level. Kurt and his team get to know you and your business (or if you're renting just to have some extra space, he gets to know you personally) and persistently makes sure what his business is offering is what's best for you. Some highlights for me? Well for one, the prices they offer are better than anyone around. Hell, they're better than storage prices you'd find 80 miles outside of Charlotte. The move to keep it stored for me was more convenient than my prior parking spot (I park a trailer there). The parking spot itself was bigger and in a much more convenient format (it's a spot parallel to the curb, but it's so big, I can pull the trailer right in, and pull straight out upon arrival/departure). You even have access to an app that can open the gate for you when you're within a block of the storage center. 24/7 access is available for a very small fee (it was 5 times the fee I was paying at my prior facility for 24/7 access) and everything is imaculate. I really wish Kurt would also go into the restaurant industry, or maybe insurance, retail, package delivery maybe? At most, I'll settle for him and his team just staying where they are as the best storage solution I could have ever asked for. Believe the reviews, you're going to be very happy here.

The young lady was most helpful and knowledgeable. I was given the wrong unit on line she quickly…read morefound the problem and created a solution. Im very pleased with the outcome.

The customer service is friendly, helpful, and most importantly professional at the Reames Road…read morelocation, however, the place smells like urine and has been smelling like urine for quite some time now. While the staff is doing great work, the physical state of the property does not match the high level of service that I experience on a monthly basis. I thought that management would have done something about the smell by now, but it appears that no one is inspecting the property on a regular basis. I was taught that YOU CANNOT EXPECT WHAT YOU DON'T INSPECT! To be clear, If you don't inspect the property on a regular basis, then you cannot expect the property to maintain the five-star experience. The staff deserves a cleaner environment to show new customers and to retain old ones. Hope to see better maintenance next time regarding the urine smell, because the customer service is first class! Thank you. J. M. - 3403

Bee Safe is awesome. Very convenient. Easy location. Love Bee Safe! Norm is great too!read more

Norman is extremely helpful and was able to help me with my needs. Would recommend Bee Storage for…read moreyour storage needs.