My business mail goes here through iPostal. They appear to be very organized and swift. It took a little while to get my 1099 tax form that was mailed (didn't appear available for pickup in my account until March)... but that could've been on client sending late, I'm not sure? Overall, I enjoy this business and not only receive mail here but have also sent mail from here. They currently have a note on the door stating that they're expanding their hours and will be open Saturday mornings now! Even more efficient for me! read more

Left work early to make it by 5, got there at 4:45 and it was already closed!!! Nothing bothers me more than a business that advertises they operate on certain hours, but actually DONT! read more

Close to home. Shipping center that accepts FedEx, UPS, USPS. Also able to ship packages using those carriers

5 stars all the way! The owners are great, they take great care to service their customers and there are tons of shipping options. Plus the cute doggies that are there on Fridays make everything lovely. Highly recommend this gem of a shipping place. read more

They packed and shipped cross country a heavy fragile quartz coffee table and sterling flatware both inherited from my late mother. I was grieving and in a hurry - they took care of everything and cost came in lower than quoted. Thank you read more

I made an appointment yesterday to come in today for my I-9 for work and it was easy breezy! I'm not sure where the negative reviews came from. There only was one employee working, I didn't get the name of the lady but she was nice and made small conversation. I expected to be there for 30 mins but was in and out within 10-15 mins due to waiting for customer ahead of me but still! I would definitely return for whatever services they offer. **Sign on door says 2 customers in at a time due to COVID read more

Dilworth Packing's website and big sticker on their window advertises that they are a DHL drop off point. They ARE NOT. Furthermore, the staff was curt and unfriendly and rude about the discrepancy in what is advertised and what is true related to DHL pick up/drop off. They do not allow you to look at the computer to verify cheapest shipping methods. I would not waste my time or energy here. There are plenty of other options. read more

I have been a client of Debbie's for many years and can call her a friend now, too. I try to support local businesses where I live instead of the huge juggernauts in the industry. This is a good place with good people that take care of you. If you are also a small business starting out this is a great place to rent a box and establish your business address. read more

Truly the worst customer service I have received. Worse than USPS. I was picking up a package and they said that they didn't have it when it was there the entire time. I had to go a second time and pick it up after confirming they had it over the phone. Overall very rude and defensive attitude about helping to locate my package. read more

I dropped off Amazon return and they charged me 50 cents to tape the label on the box.

I went to this business to inquire about getting a fingerprint done. I politely waited in line even when I was not sure they were even able to do my fingerprint. When I got to the front of the line the woman working there asked what I needed and when I told her I was asking about fingerprinting she promptly cut me off and told me dismissively I needed an appointment. I tried to show her the fingerprint I required for grad school and tried to ask if they were even able to do these (because why would I make an appointment if they couldn't) and she again quite rudely replied "you need an appointment". I will never be back and don't recommend. read more

Go anywhere else. Sent a package on a Tuesday for a ski trip to arrive the following Friday. Stuff didn't arrive until the following Monday and here it is a week later and it's still not been delivered. Owner didn't care that I had to come out of pocket for all new gear. Use any other option. read more

Very similar experience to others on here regarding how rude the owner and some staff are. I live next door and refuse to do business with them again. Businesses really should learn that customer service is vital today with increasing competition. read more

I stumbled upon this place yesterday for some Christmas gifts that had to be sent out. I love nothing more than supporting the local guys however prices seemed a little steep for shipping. But then again, I haven't shipped anything in ages and when I did it was via USPS. They offer UPS, Fed Ex (both give tracking #'s) and USPS. You can bring your items there and they will securely pack for you or bring the box o' goodies in and they will send it on its merry way. Friendly staff, varied selection of cards (and mini cards-too cute) and decorative boxes on hand. Bonus was that I was in and out within 10 minutes plus it's in the HT shopping center so I could send stuff out, get groceries then grab a drink at Dilworth Coffee. Kill three birds with one stone? Don't mind if I do. Even though the prices were higher than expected, I will visit again. read more

I've been coming here for many years. I've always had superior customer service by a knowledgeable staff. If you want the same experience then, I would definitely come here for all your mailing and packaging needs! Support your local businesses!! The owner is awesome...:) read more

I stopped in to verify I could drop off a pre-paid UPS package. The woman behind the counter didn't even look up at me when I walked in the door even though she was standing facing me and I was the only person in the store. She seemed annoyed by my question and curtly told me if the package had a label I could leave it. So I went back to my car, got the package (which measures 9"x9" (so not oversized) and as I walked back inside she said "We can't accept that here. You'll have to take that to the UPS Store!" This was literally 60 seconds after she told me I could ship it from there. I'm not as annoyed about the misinformation as I was her tone of voice and poor customer service. And I should add--she never even asked me what was on the box. The reply from the business says they don't accept colonoscopy parcels??? That's not what I had. I just assumed I couldn't send it because I wasn't using one of their brown boxes. Regardless, the interaction was unpleasant. read more

Dilworth Packing is the best one-stop shipping center! They service all carriers (UPS, FedEx, USPS) and are always so helpful with anything you need to have sent! Easy parking to run in and run out and they offered to print my shipping labels when I lost access to a printer of my own!! read more

I have shipped from here several times and spent probably $250 total over the last 10 months since I have lived in the area. Not spending a dime more after the the rudeness I experienced from the woman behind the counter who clearly was perturbed from the moment I walked inside the store. Not only did she offer no advice for my package, she THREW the package on the ground after I gave it to her. It had $300 in electronics inside and she treated it like a sack of potatoes! And to come on here to see the managers/owners blaming the customers and biting back at them just confirms that the problem with this company begins at the top. I won't be back to Dilworth Packing Company! I am giving two stars only because my package actually shipped out on time. read more

I went for a fingerprint appointment. My appointment was for 4:00 I showed up at 4:07. There was a line, and by the time I got to the counter it was 4:10. The lady behind the counter said that she canceled the appointment because they have a 10 min late cancellation policy. I apologized for being late and asked her because there was no one else in the store if she can still take me. She never looked up at me, and said no, and when I asked if I can rescheduled for another time, she said no, again not looking up. The lady behind the counter was obviously frustrated and taking it out on customers. read more

Attendant was very rude when I went in to drop off a DHL package. Was willing to give her the benefit of the doubt, but when I called again a week later to confirm it had been picked up (as I hadn't gotten any notification from DHL), she was even ruder than before! Will not be returning to Dilworth Packing. read more

SO slow! Bafflingly slow. The woman who usually works behind the counter is nice enough, but to the extent that she usually takes quite an unnecessarily long time with each customer while seeming not to notice a long line. read more

The owner is not friendly and slammed my package down on the ground. Won't be going back even though location is ideal. Note to Response: I did not state this was today. It was in the last few weeks. read more

Went in for Fieldprint services and lady was extremely rude for no reason. Not a pleasant experience for such a small task that shouldn't have even interrupted her day. Novant health should not use this business for their employees. read more

Very slow service and staff doesn't seem able to have a logical thought process if have to conduct business

Dilworth Packing and Shipping is ideal for small businesses in Charlotte with packing, shipping and private mailbox needs. I have had a private mailbox with them for 2 years and I am very satisfied with it. The owner, Debbie is always helpful when I have questions. Michael West, Charlotte Nc read more

With my family in Los Angeles, I frequent Dilworth Packaging often. From the customer service, to my family addresses on file, and the ease of packaging when I don't have a box, they meet my expectations. I love the local quaintness of this packaging store. Keep them in mind if you send packages often! read more

The woman who was working this morning when I went in was extremely rude to me for no reason. Originally telling me I need to leave as businesses are not allowed to use their shipping center, I let her know it was all personal no business and she gave a big sigh. I waited patiently while she finished helping the person in front of me and when it was my turn I asked her if she would be able to tape my packages shut for me and she said I could but I'd have to charge you, I let her know that would be okay and she again gives a huge sigh before barely taping 1 piece of tape on my boxes and literally throwing them into a pile. Now I know the post services might not take the best care of packages but you would think at a local packing store she would've at least waiting until I had left befor she started throwing my items around. Horrible service I should've gone somewhere else when she originally told me to. read more

Every time I have gone there, the people at the counter are very rude and not helpful. Needs to be better about customer service.

I agree with others. Owner does have the personality or attitude for customer service.She refuses to do things the other shipping stores offer.... for example the one at Cotswold is great about taping up returns but this owner will not. ( except for a fee I think). One day she refused to take a labeled UPS return. I'm not sure why. She always seems suspicious or stressed. read more

The lady that works here (I believe the owner) is so extremely rude. I came in with an Amazon box not taped and before I could get to the counter she exclaimed "you have to come in with the box taped shut". I replied letting her know I can buy her tape and that she is very rude each time I come in and if she would have let me speak there is a reason it was open due to a question I had. Maybe there is a reason it needs to be taped upon arrival and she could have educated me rather than be rude. Interestingly enough another customer came in with all kids of items to ship, no box, no tape and it seemed to be quite alright...for her obvious friend (even stating "I didn't see that item go in the box"). read more

The owner is just rude. I've talked to her about it and thought that the discussion went well, but her behavior is the same. She seems angry most of the time. If you drop off a package that is labeled already for free shipping, she acts really pissed off. She'll be passive aggressive with you, making you wait for a long time for her to scan it in two seconds as though to punish you for her not making any money off the transaction. I asked her once if it bothered her for customers to drop off packages and she told me that she didn't make any money off that. If I go in and she's on the computer or the phone, she won't acknowledge me at all and seems to take her sweet time getting off the phone or computer. Now, they don't offer gift wrapping and she said she didn't know who did. I'll have to drive a little further, but honestly, I am tired of supporting a business that treats me this way. read more

I've been a customer of Dilworth Packing Company for many years and have always had a great experience. It's a pleasure to chat with Deb every time I go in to ship or purchase supplies. I appreciate the fact she remembers my name and asks about my family and life in general. Thanks, Deb, for being in Dilworth! I appreciate you. read more

I've had a very similar experience to many others that have left reviews. I goto this location because it is convenient. I've had interactions with a couple different employees - all were pleasant except a lady who I came to find out is the owner. She was incredibly rude every single time I came in - never greeted me upon entering, did not address my presence while I waited, and always waited until it was convenient to her to "help"...and when she did, it was always with limited interaction, not to mention she THROWS every single package I've ever dropped off into a pile of other packages. Not only that, but she expects you to respond to her after such treatment. Something needs to be done because no customer deserves the kind of disrespect she shows every visit. read more

Great service on the spot! Even on a Saturday! Highly recommended. I look forward to going back again. Thanks guys!!

Owner was businesslike and efficient, not much 'small talk' so I can understand why some people might think her rude, but I found her extremely helpful! read more

I've been going to Dilworth Packing Co since I moved to CLT 5 years ago. I have been pleased with the consistency of service and the reliability that they provide. I tend to go out of my way to ship products here to ensure they will arrive in a timely fashion. read more

When I began my non-profit, I needed a mailing address that was professional and secure. That was nearly 10 years ago. Since that time, Debbie and her team have provided us with excellent service (from a PO Box, deliveries, mailings, special needs) at an affordable rate. But most of all, Debbie and her team became a part of our team---providing smiles, encouragement, and friendship over the years. Even today, I stop in just to say "hi" to Debbie. I can't recommend Dilworth Packing enough!!! read more

I like the convenient location and the ability to do multiple things in one place. I can park and do my mailing , grocery shopping and grab a coffee next door . I also like their hours. Dilworth packaging has cards and packaging materials so I can mail anything quickly. I often mail to Canada and I like that they do their best to help me get things through customs the best way possible. C Poole read more

Debbie and Kathrine at Dilworth Packing Company are the best .... Great customer service and very professional .. I would def recommend them for all your packing and shipping needs read more

Vernon was a great help when I came in with them bags full of clothes. He got someone to help me carry it in and packed it all nicely in big boxes. read more