Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

Great storage facility and customer service couldn't be happier with the process indoor temp…read morecontolled

Fantastic staff! They showed me the options, helped me to choose the right size, and answered my…read morequestions clearly. The facility is very clean. The rental process was easy and quick. I was very happy with the rental experience.

The worst service scheduled they gave me an empty ubox vs mine with my stuff. I had scheduled it to…read morebe picked up and I was told it would be ready on trailer. I even rented a pick up. I got home and It was the wrong ubox. I had to come back and my ubox was not even ready. Steve took more than 30 min to get it. And gave me an attitude bOn top of all my wasted time. I got here at 10 am came back and left again at almost 1 pm. I wasted a lot of time. Steve kept saying I wasn't here for the last 3 days I didn't know or I wasn't told the ubox was in the warehouse. The manager Jeff told me the ubox would be ready.

Let me tell you, I have moved with so many different companies over the years and this was by far…read morethe BEST experience I've ever had. Jeffery, the general manager, took the time out of his day to help my boyfriend set up the wiring for our trailer. Pickup and and drop off was a breeze. Cody, who also helped us, was unbelievably kind and understanding. I'm absolutely blown away by the level of customer service we received. Every U-Haul should take a page out of their book. Top notch.

What a great experience I had. It was very clean, easy to access and overall definitely recommend.read more

Black Diamond Storage in Hampshire is my number 1 recommendation for anyone needing to store a…read moretrailer, RV, vehicle, boat, etc. Ive stored my trailer there for a year now and am very happy with the facility. The location is secure, well-maintained, and easily accessible. I maneuver my 40' trailer in and out of there very easily. Excellent customer service. Elizabeth is always helpful and responsive to any questions I have. Knowing my trailer was in a safe and reliable place gives me peace of mind. I highly recommend Black Diamond Storage to anyone in the area looking for a secure and convenient storage solution.

I had need of storage space and was with this Public Storage facility for a number of years. I…read morewould NOT recommend them unless you are prepared to pay double what you sign in at. Yep. They signed me at a reasonable monthly "special" rate of 50.00 and each year raised the rent so significantly that after four years I was being charged $110.00 per month! Yikes! I was on automatic payments through my bank so it wasn't like they had any problems getting my rent on the first of the month. I did not think it was legal to do this. After four years I said enough and moved out. Also they did not clean the exterior around your unit so I was cleaning leaves and tree branches away from my garage door and there were LOTS of spiders. High rates for outside unit, not temperature controlled, full of bugs. Yuk.

I rented an outside storage lot for my cargo trailer in the Fall of 2021. They assigned a space in…read morea gravel lot backing to a ravine. I asked for a pull through spot and they said they had none. Service was good, until I tried to put my equipment back in the last week of January 2022. I had asked again if any pull through spots were available and advised that I would probably move if not. They said none were open. I drove into an ICE covered lot and it was impossible to back the trailer into my assigned spot. The conditions of the lot were so dangerous and they had rented all of the spaces so that it wasn't even possible to drive around the end of the row to get out. I spent 20 minutes backing the unit up risking damaging my trailer and the other tenants parked there and finally got the HELL out of there. I called them up and said that I was cancelling due to the abysmal condition that they had allowed. This was Feb 1, 2022. On the next day they auto charged my credit card, which charge I disputed. After almost two months my credit card company said I had won the dispute, to find a letter from a collection agency two days later. No warning from this poorly managed property and I get this. I will pay it and since I am leaving the state I won't take them to small claims court, but if I had the time I would gladly do so since they don't deserve this money. The place I moved the trailer to pending my move is on Pyott Road in Lake in the Hills and they have a paved lot for ALL of their storage. There was a 4" snow early March and the lot was clear to the pavement a day later. The best part? They are less money. Less money, better managed? Your choice is clear. Avoid this poorly managed place on Rte 31 in Carpentersville. BTW, it's risky business pulling out or into their driveway off that very busy Route 31.

My storage unit was very clean and thry keep up the exterior and interiors well. The prices are…read moregreat for what you get. The staff were very helpful and kind. I highly recommend reaching out to them if you are in need of a storage unit.

The units are reasonably priced and easily accessible. The people in the office are helpful and…read morecourteous. I would recommend Robert's Road Mini Storage. 5

I have had a storage unit with them for years maybe even a decade by now. Stephanie has always been…read morewilling to work with me. Good size units for the value. Good people to do business with.

From the owner: At 10 Federal Storage, we firmly believe everyone deserves exceptional self storage in Elgin. We…read moreunderstand the significance of taking the utmost care of your belongings. That's why we provide a wide range of tailored amenities and services to ensure your peace of mind. Our storage units in Elgin are convenient and highly secure, offering the ideal storage solution. 10 Federal Storage is committed to delivering spotless, move-in-ready units and unparalleled customer service as a locally owned and operated storage facility. We take pride in offering a seamless storage experience that surpasses your expectations. For assistance, call us during our Customer Support Hours: Monday-Friday: 8am-6pm, Saturday: 10am-4pm, Sunday: 10am-4pm, EST.