So I have had my unit for close to two years. Went from paying 90.00 a month to the now increased x3 times in the last few months to 185.00. They never sent me any notices and when I try to talk to them about it they just don't seem to care. They offer a cheap rate online and let some people jump units for a cheaper rate while gouging others. I do not feel this is fair, that in the midst of so much struggle this place wants to make people struggle more. I'm a single mom that works as a nurse to take care of others, meanwhile my health is taking a beaten and places like this treat people the way they do. It's very upsetting. They should be very ashamed of themselves to look for profit in people's struggles. read more

The on site manager, Kim is great. The facility is clean and secure. I recommend their facility. read more

Great place to store your belongings. Allen has been there from the start providing excellent customer service. I would recommend this place over cube smart on fire road, egg harbor twp. I had an issue with a leak there and that storage facility did not accommodate me at all with my financial loses from the damage of my belongings. Let alone being forced to having to empty out my unit. Cube Smart stinks. Thank you, extra space storage for the service. read more

Thanks Kim for making renting a storage space very easy and convenient. I recommend this facility for anyone needing extra storage.

On-site Manager- Allen ... always friendly... An on-site manager will give a courtesy call prior to unit occurring a late fee. No issues with storage place. read more

best storage in egg harbor !! great people!!! Great prices !! People are very friendly, and very clean

the extra storage in egg harbor was secure and clean, The personal were helpful and courteous. I rented a storage unit for nearly a year. My unit was clean, well lighted and secure. If you need extra storage for your items this is the place to go. K.Nagy Brick,NJ 4/22 read more

Kim and Allen are great. This place is very professional and helpful. Follows all covid rules to keep a clean safe facility. If you need storage...check them out first. You won't be disappointed. read more

Just checked in at Extra Space Storage. Kim, the onsite manager was super helpful. She made the reservation and check in process easy and uncomplicated. Extra Space Storage has reasonable prices and is centrally located. Based on the customer service I experienced first hand, I would highly recommend this facility. read more

I needed to use a storage facility to store the contents of my mom's house when she passed. Now that I am settled again I am ready to consolidate everything and move the large bulky items that were just gathering dust out of here and into my new home. The relationship has always been strained as the previous manager and staff were not personable at all and did not really go out of their way to help you. They have rules and you need to follow them. They consistently left early so the office hours were never realistically reflected in having staff onsite... the sad part is, there is an apartment up stairs so if there is an emergency, its not like they had to go far. They offer the use of a truck if it is within a certain number of days when you open your account. But if two people open on the same day and you request the truck two days later, they do not know how to respond... so of course the answer is no. The management has since changed and sadly it is more of the same. Kim, the manager had a conversation with me over the phone, she was so frustrated that I had the Gaul to ask questions that she talked over me the entire conversation. They cannot handle being asked any question and get agitated and hostile when you ask them to explain any policy. They also cannot use the "broken" phone lines. The phone is hardly ever answered. However, when it does go to voicemail you have a fifty-fifty shot of being responded to as the answering machine (not voicemail mind you) can't be understood. Sadly I had to call corporate in order to fix my account from going into an auction due to the fact they did not have my new phone number, which I have had for over tens years and opened the unit with. After finally getting a hold of Kim and dealing with the untrained ramblings of someone who honestly does not like to interact with people I arranged to clear out my unit the next day... one day prior to them putting up for auction. They did not even try to contact me. Its kinda sad when people do not take any interest in what they do for a living. Its even worse when there is no training for interacting with people and being able to think on your feet etc... From the actions of their staff there is absolutely zero training that happens at any of the Extra Space Storage locations. Its actually embarrassing that folks would rather be mean then take two minutes to think through a situation that is not in the manager book... that is what the job entails right?? "The Good" - You have a free truck rental when you open your account. - You get a discount if you recommend friends to use their service. - They have conditioned and non conditioned units. - Reasonably priced, but you get what you pay for. "The Meh" - Nothing meh to comment on. "The Bad" - See the above. There is a Premier Storage on the same road that you will pay a little more for, but the staff is at least competent because the owners are more involved. read more

Allen was very helpful and friendly with all of my storaGe needs. Explained everything clearly in full detail.

I have been storing my extra stuff here for over a year now and recently just transferred to a different unit on site. The staff has always and still is very friendly and very easy to talk with and even laugh with. They made the transfer process very easy. Pretty good for the price as well. Overall I haven't had a bad experience with this company since I starting storing my stuff with them over a year ago. read more