I can't say enough good things about this company and their employees…read more Setting the appointment was a breeze and the move itself was flawless. Very nice workers, a strong work ethic and good manners. "Yes maam" goes a long way with me. AND the actual cost was significantly less than the quote I agreed to. Firehouse Movers is who I'll call with any future moves.

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

I understand the free 2nd mth now - must be a bait 'n switch. It would be great if income…read moreincreased as these prices increase.

I've had a unit at this location for over a year, I was un happy from day one but because of the…read morepandemic many people were putting things In Storage and being evicted from homes their the selection of storage locations was very limited. I rented it anyways and since I have had an increase In Rent 2x .. management is far from nice . They threaten to charge you for putting garbage in the dumpster, holding the door or elevator open or having drinks in the building. It's HOT I NEED A DRINK TO KEEP ME FROM PASSING OUT! But they will charge you !! Supposedly under new management now BUT SHE is even worse than the one before! THE ATTITUDE AND LACK OF WANTING TO WORK is ridiculous!! She won't even look up info on the computer that's how bad she doesn't want to work! Seems lazy and unprofessional to be the store manager . If my 10x10 wasn't full and we weren't in The middle of a extremely hot summer I would gather my belongings and never deal with them again.. save yourself before renting DONT RENT HERE!! UPDATE ::: this place is still the worst after speaking to the district manager twice and store manager many times I am still in happy. It's always something with them!! Never answering phones never in the office .. it's 3:15pm right now sign on the door says be back at 3pm I've been here since 2pm... sooooo not sure why you have business hours 9am-6pm if you close at whatever time for however long . This is not the first time and I am more than positive it won't be the last. So disappointed! Yet another update !!! Another disappointment from this location. I do wAnna start with the attitudes in the office have gotten much better since the other location is now managing this location but I was highly disappointed this morning when I pulled up to access my storage and there is a sign saying no electricity. I checked the neighbor buildings and all are running. I live pretty far from this location so to drive here and see this is highly disappointing. Why could we not be emailed, we are emailed when the rent goes up, when we are late ? So I'm in parking lot to write this when the old rude manager seems to still be here walked up to me with her wonderful attitude that she gives rolling her eyes . She said it's been off for two days and didn't tell anyone not even corporate cause they had no idea when I called . I asked if she had called electric company for an eta .. she rolled her eyes and walked away. Then came back and said why wouldn't I have not called . This was the last straw I'm moving out as soon as y'all can get the bills paid here ! This manager has no business being a manger or in customer service AT ALL !!!

If you are looking for a moving company, stop looking and go with Phoenix Express. We recently…read moremoved from the Dallas area to northern Minnesota and we had bids from 3 companies. Beau, the owner, visited us and gave an estimate that was very competitive. Throughout the move process they had very good communication. Before the move, we packed up most of the things ourselves, but Phoenix offered to have some of their office staff pack up the fragile items like dishes and art work on an hourly rate. This really helped! On the day of the move, they were on time and they brought in 10 people to pack the van and get us on our way quickly. When they moved us, they did not consolidate and transfer our things to another van, our things stayed in the same van until it reached its final destination. When they unpacked, they were very professional and efficient. To summarize, we had a great experience moving with Phoenix Express and I would highly recommend them for anyone to move with!

Rex (the owner's son) and three others showed up in two large trucks, on time. They were very…read morecareful, professional and efficient. They disassembled and reassembled all of my bulky furniture and put everything else where I requested. Upon completion, there was no damage to any of my furniture or either house. They even beat their estimated time by three hours. I never want to move again, but if I had to I would use them again.

They are nice, friendly, helpful and thorough. I'm able to get my packages shipped out quickly.read more

Generally pleasant and helpful service. Can compare prices for FedEx, DHL & UPS. Notary service…read morealso.

These guys are just beast mode all day. Highly recommend!…read more Tracye responded to me within about 90 seconds of posting my project on Yelp, and she shepherded this project expertly - also very friendly. Omar filled in the details of the job to get us the right crew, and got us scheduled for the very next morning. Lorenzo and his team showed up early, communicated clearly, and holy wow did they work fast. In less than 90 minutes they moved what took our team 6 hours to do. AND they moved a fireproof safe by hand, with sheet strength and a good knowledge of physics. The cherry on top is the value - super-fair, plus a discount for booking through Yelp. Need anything moved, call them!

TLDR: Use King. They were awesome…read more I've been a bit of a nomad and I'm in my 4th house in 3 years (finally bought this one!) I used 4 different companies because none of the first three were compelling enough to use again. I won't have to search for another one now though. I'll spare all the details, but they went above and beyond to make sure my move went smoothly and when things didn't (we had a lot of moving pieces with multiple stops) they made it right. The crew that actually did the move was respectful, clean and careful with our things. They weren't the cheapest, but they were competitive and worth every penny.

EDIT: Rick from PackPro did reach out to provide a full refund after this review was posted, so I…read morehave amended my review to 3 stars. Did not have a great experience with PackPro movers, but they assure me this is not typical of their services.

I've had bad moves before but this latest 11 mile trek was the worse! Without looking I got an…read moreestimate of $350 to $450; actually cost $700! Went from 2 bedroom home to 1st floor 2 bedroom apartment, it took all day. Was told to leave drawers full and tape shut. Big mistake! Our furniture was turned over and over dislodging everything. I would pass on these movers. Maybe a one bedroom apartment move in same building or complex but nothing else! Best of all they forgot the screws from King sized bed - told me to bring them. We were busy in other parts of house so forgot when we left (our fault). But, when looked on bedroom floor only 1 screw out of 16 needed! Just poor service!

Mindy is WONDERFUL! She is friendly, personable, professional, thorough, and always available. The…read morefacility is always clean and responsive. I highly recommend using them for your storage needs.

Had a storage unit for almost five years. Called to ask what needed to be done to close everything…read moreout. Was told as long as everything was moved out and swept by Sunday that I would not be charged. I did exactly as I was told and ended up with an unauthorized charge to my credit card. In the five years of having a storage unit and paying over 200 dollars a month ON TIME for a unit that now rents for less, this is horrible service. Monica was rude and provided no assistance. Glad to be done with place. Future Renters beware!!!