They just keep getting worse. I received notice today that effective next month the amount of my…read morepayment is going up 76% - that's right 76%. Not kidding. That would be like paying $3 per gallon for gas and the next time you go back it is $5.26 I'll move out before the next payment is due. That's what they count on - it's too much trouble to move so just pay the ridiculous price. Bait and switch.

I currently rent a unit at this facility. The unit itself is okay. I have some complaints, but they…read moreare very minor. This 2 star rating is for the rent cost increase notice I just received. I rented my unit at the beginning of March. Exactly 3 months later, I received a notice that my monthly rate would increase 20%. That is an increase of almost $40 per month after just 3 months. The contract given to renters does say they can increase rent AT ANY TIME as long as they give 30 days notice. I acknowledge that. However, I did ask when rent increases usually happen before I decided to use this company. The Extra Space Storage employee said that rent increases once after 6 months and then it does not increase again for another 12 months. It turns out that is completely false. I do not expect any kind of help from this company. They are within their contractual rights. after all. However, this is terrible treatment for a new renter, and I hope for this review to act as a warning to any person considering to rent here. I will be copying this review to other review aggregate sites.

The rent goes up fast!…read more The facility was clean and easy to access. The rate for the 5x10 unit was $51/month in August 2024 (after a $41/month introductory rate for three months). They increased the price quickly. In May 2025, they raised the rent to $66/month, and they just notified me that on February 2026, the rent would increase to $86/month. That's a 30% increase every 9 months, a 70% increase in a year and a half. I'm moving my stuff out before the next rent increase goes into effect. If I were to do it again, I would only consider Public Storage for short-term rental (less than a year).

They had the size unit I needed, when I needed it, at a very reasonable price. It's well…read moremaintained and clean. They have great security. Carts are available to assist with your moving of items.

Alren at All Storage is amazing at customer service!! He fixed all the mistakes made when I first…read morecalled and was somehow routed to their national number. Apparently, the national number gets kickbacks when they circumvent the phone calls to them, and they charge significantly more than Alren at the Plano office charges. Like a LOT more. So, if you call their local number, make sure to ask the full name of the representative and where he/she/they are at the moment. Or just ask for Alren. He will take good care of you. The place is SO clean and new and climate controlled. It's the nicest storage center I'd ever seen, and the local staff there is exceptionally nice and friendly.

I am so glad we found this place. Clean, secure, well-lit, super friendly staff and with reasonable…read moreand affordable pricing that is--most important to us--up front and honest. We felt really good about the security and cleanliness of the units (all climate controlled) and the facility overall (the Plano location was only built a couple of years ago and it's super clean). Plus the ease of being able to drive up so close to the units. We worked with Wendy and she's been so kind and helpful and informative through the entire process. I did a lot of research and this place was definitely the right choice. We really appreciated that All Storage had a great intro special but that Wendy was also super up front about what the pricing would be after the special ended. Our close friends had a horrible experience with one of the bigger chain storage places hiking their rent up by insane amounts after the initial first month offer, and that's why we wanted to find a more locally run place. Wendy walked us through everything and went over what we could realistically expect in terms of pricing and it was all very reasonable. She went above and beyond in ways she didn't have to and we really apprecaited it. It ended up being harder than I thought it would be to find a clean, secure, affordable and trustworthy storage place, and so I wanted to make sure to write a review for All Storage in case it can help out someone else who's in the same boat. In short, highly recommend!

I was very satisfied with the level of customer service and support I received from this location…read more I have been a tenant for almost three years, and the quality of the storage facility has improved. In specific, Kelli has been extremely helpful in helping me understand my options for payment when times have gotten rough, and is quick to pick up and address issues on the spot! They've Recently hired an assistant named Angel who is also great. Overall, I would definitely recommend leasing here. Great value for your money

I moved out at the end of May because the rent was being increased $26/month. Everything was…read morecleaned out before the 1st and there was no balance due, but apparently they didn't process my move out until the 2nd. They charged my credit card $120. I spoke to my lawyer and since I did not have auto-pay set up and I did not authorize the charge, this is a possible criminal violation. I will be contacting my bank and the BBB today, then possibly the Dallas Police Department after that. There are also homeless people living up and down the street because there are vacant lots next to the business. I have caught them looking in my car windows and would not recommend any female to go here at night if you are alone.

Movers showed up on time, were efficient, wrapped all furniture for full protection and unloaded…read moreand unwrapped all contents in professional and timely manner. Price was very fair and would not hesitate to recommend them to anyone seeking a local area moving company.

Warning: They take advantage of seniors and do not honor losses…read more I would give zero stars if I could. This company moved my parents from one assisted living apartment to another and it was a disaster. They lost several items and damaged a dresser during the move. The worst part was the 'claims process.' They gave us a form to fill out, and we spent an entire month tracking down receipts and replacement costs for everything they lost or broke. We submitted a detailed claim for over $1500 in losses.After all that work, they sent my elderly parents a check for a measly $132. Their excuse? They claimed my parents didn't purchase 'additional insurance'--an option that was never even offered to them in the first place. It feels like seniors are being targeted, with the company hiding behind fine print to avoid taking responsibility for their own mistakes. Do not trust this company with a loved one's belongings. The experience was unprofessional and dishonest.

Love this place! 24 hours, but so secure! Regulated temp in most units. And the staff is AMAZING!…read moreI can't say this isnt the cheapest, but I can tell you you get more than what you paid for in this storage community.

This is one of the last few decent storage places to rent from!! The office folks are always super…read morenice and helpful! And they have amazing rates as well!

Great value. Used for 18 months. Never had a problem with the management. Units are available at…read moreall time. I've seen empty units being cleaned and the doors being oiled so they are maintaining units are all times.

Great place for storage. All units are properly maintained and monitored 24/7. The owners are top…read morenotch and truly care about their customers. The padlocks are checked each day to make sure they are secure and present. Very simple leasing process and small deposit considering the security provided even though it is already in a nice area. Gates are well maintained and gate closes are self selected to easily remembered. I recommend all my friends to this location!