first off, when quoted on the phone they said it'd likely take about two hours for a move of our…read moresize. it ended up taking EIGHT hours.. for a two bed apartment. That's with us throwing boxes and items in four loads worth of cars to save time. the price I expected to pay at the time of booking ended being only a quarter of the cost I paid. and then they encouraged us to tip them on top of it. They came late meaning we didnt get a good start to the move until after noon. they came with two guys but one guy did pretty much all the work. they knocked chunks out of the wall of the old place that I know is going to come out of my security deposit. they shrink wrapped and blanketed every thing whether it was needed or not and charged for how much they used. I'm talking a few extra hundred dollars worth of supplies that the quote had said would be included. over all I expected to pay maybe $600 and then ended up paying 1500+ since it took them the entire day to make the move

I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.

Great service. Lady at counter offered me a alternate drop off location and a $100 savings if I…read moretook it there. It was the same distance from my house as the location I was going to use so why not. They were very friendly and the guy in the parking lot who hooked up the trailer was a nice man as well. Very welcoming environment and will use again if needed.

There only ones who have cargo vans available so have to use them .very rude unpleasant people they…read morelack customer service skills .was here from Florida handling my mother in law estate with my wife . Was working with a main GM over them .. Who knew all the details and everything going on? It was duly noted, my wife already upset from her unexpected passing of her mother. She gets a phone call that the cops have been called for theft of a truck which we had paid on and the g. M knew we were paying the full amount in a few days after the state was settled. They called her work, leaving voicemails for theft. She lost her job Still hasn't got her job back to this day over this and they have nothing to say they're inconsiderate, and they all need to be fired when complained to the g. M he took care of everything on the truck. Rental part couldn't do anything for my wife's job. And everyone still works there even though they need to be fired.

Great Assistant Manager. Awesome customer service…read more Super skilled. You won't regret it !!!! Also ...free water and red pens!!!!! Just saying.....

great storage very clean and the staff was very friendly could not ask for a place.Great priceread more

Thanks to Lori we got our storage situated And was able to…read moreuse it we had a little hiccup but thanks to Lori's awesome customer service we where able to get into our storage thanks Lori for your help and patiences

This is my first time using any kind of public storage. I found Public Storage on line, and there…read moreprice was a bit cheaper that others I was looking at. The location was also a factor for me. I did everything on line thru the website and email. I rented a small unit for a reasonable price and everything was very easy. My unit was ready within a day or two.

I've been with these people for over 4 years I've kept my car there and the place is well…read moremaintained and taken care of he has grown he runs a good business and their top-notch people and if you have any problems all you have to do is talk to these people and they will work with you there's been a couple times I've got way behind on my payments any owner has worked with me and he never raised my rates I would not suggest any other place but these people their family owned and they're great people so if you're going to do any storage give him a chance you won't go wrong and I want to thank them personally I appreciate you all there I thank you so much for the things that you've done for me and help me out thank you again Robert Summers

I'm *very* impressed! This was the 2nd facility I've used for short term storage recently. The…read morefirst place was a horrid experience, rude employees, they offered very short access hours, and these were just the beginning of the nightmare I would be subjected to - in the end, my indoor climate control unit was ravaged by water damage and it was nearly a total loss. When I stumbled upon 24 hour self storage, I had doubts and didn't trust that anywhere I went, nowhere could be this good to be true. Right?? Boy was I wrong!!! Not only was the cost about half of what I'd paid in the past, but I had a larger unit. I definitely took note that the grounds and units were exceptionally clean, as well as quiet! The staff was incredibly kind, attentive and helpful. When it was time to move my belongings out, and to our new home, it was almost bittersweet! Should I ever need another storage facility in the future, I know where I'll go..without a doubt!! Thanks!!!

The online app to enter the gate never worked and I ended up having to call customer service every…read moretime I wanted to enter or leave. Customer service at the property never answers regardless of the time. I put in a move-out day 2 weeks prior to when I intended to move out and got no information regarding the next steps for move out. I have called the normal line as well as "getting connected to the property" no one answers or calls back when there was a message requesting information. I have not been able to see a property manager at all during my time renting a space to help resolve any of these issues. I finally got in contact with someone and they said there were other ways to move out, how was I to know this if no one answered until today. So now I am being charged for an extra month as well as late fees because I could not get in touch with anyone and not with a lack of effort. The unit itself was clean but that's all I can say, the lock that they provide is also impossible to use and get in and out of the lock space, both my boyfriend and I had to fight with it every time I wanted to use my unit. When I rented it didn't seem as though I could opt for not paying for their lock even if I had my own.

worst customer service, do not deal with this company they…read moreget you in with a great deal and they increase your rent significanlty and then you can't find anyone to help you to get out of it and then they start charging you fees and put your account go to auction. for a long time customer being with them more than 8 years they just don't care.

Sarah & Amanda were great! Sarah went over everything in detail and answered all questions. I…read morewould definitely recommend this business and will be my go-to spot for my storage needs. Terri Armstrong

I reserved a unit here about a week ago. My first time using a storage unit ever. I was quite…read moreanxious about the whole process in general but WOW, Amanda was so great. She was so patient with all my questions, explaining the process and showing me different size units (as well as elevators and entrances) IN PERSON so I could make the right choice for my needs. Our conversation was a textbook example of great customer service. TYSM, Amanda!!

Today I went to Public Storage in Highview. I was warmly greeeted by Priscilla who answered all my…read morequestions quickly and I got signed up for a Storage Garage Unit. I am so thankful for the service and easy in getting things done!!!

For every 10 times I go to this location 9 of the times there is no employee working at the desk…read more Trying to get a hold of someone on the phone would be an absolute miracle... If I could give a zero for customer service I would.