I have been going to the Extra Space Storage units located on Pulasky Hwy for several years. The units are very clean, and the manager, Shannon, is so helpful and friendly, indeed, she is the greatest and sweetest manager of all the Extra Space Storage locations. read more

AWESOME! AWESOME! AWESOME! The facility is clean and well kept! The staff did EVERYTHING to help me store my possessions on very short notice and explained every step and made things VERY easy and simple. Moore D. read more

I really appreciate the staff at Extra Space Storage. They're very informative and always helpful. Especially with the rates. They're always keeping my best interest at heart. read more

This is the WORST storage unit I have ever rented. The pricing changes monthly and the storage units are full of bugs!!!!! Do NOT ever rent from here! read more

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I had just arrived in Dundalk from DC, the stress of packing a U-Haul with all my belongings weighing heavy on my back. Extra Space Storage was a peaceful haven tucked away in the woods on Rt 40. Carissa made the experience painless, and I am very appreciative. Everything was digitized so no paperwork to file. When I digitally signed the contract, they sent a copy to my inbox so I could save it to my computer. I love living in a digital world! So much easier to stay organized when everything is a click away. Carissa took me to my storage unit on a golf cart so I didn't have to use the last of my moving energy to walk to the unit. She showed me the unit to ensure it was a good size for me, and it was perfect. Stacked, all of my belongings fit in the 5x5. I travel light, no furniture, so it worked. They keep your card on file so no worrying about writing a check every month. This is probably standard, but I would recommend this location for the peacefulness of the locale and friendliness of the staff. Also, I got there at 5:05 when they close at 5:30, but they didn't rush me at all. Even though it was obvious they had a long and busy day (it was a Saturday), they were still upbeat and friendly. A+ service. read more

If I could give this place negative reviews, I would. I've been paying for a Large CLIMATE Controlled unit for almost 2 years while we were in the process of buying our home. I regularly checked on my belongings and stopped by from time to time to get things I needed. We purchased our home and moved our belongings over and headed to storage for the stuff we had put away. Every single solitary item in my unit is ruined. Furniture, electronics, clothing, baby items, photos, paperwork, TV's, BRAND NEW furniture and bedding. I've been paying almost $200 a month for a unit that is certainly not climate controlled. It's been almost a week since I've called the insurance company and still no one has returned my calls. They both (Extra Space and the Insurance provider) make it very clear that they are entirely separate when it comes to responsibility. AKA - its no one's problem you're shit is ruined! When purchasing the unit, the young lady I spoke with told me to consider theft when I decided how much insurance coverage I wanted to put on the unit. SHE TALKED ME DOWN when I told her I thought I needed $10k in insurance! Since the unit was climate controlled I should only really consider electronics because no one would steal the furniture or bedding AND SINCE ITS CLIMATE CONTROLLED I WOULDN'T HAVE TO WORRY ABOUT MOLD AND MILDEW!!! (Which is why I opted for climate controlled anyway!!) Now every single thing I own, much of which could never be replaced, is going straight to the dump. There is an inch of furry mold on just about everything and I cant risk bringing it home because we have a new baby in the house. This place is unprofessional, overpriced, and you'd be better off throwing your stuff straight in the garbage. And thank you Extra Space Storage for nothing. I literally paid you over $2k to ruin everything I own (and thats if anyone even pays the BS $2k in insurance). I appreciate the fact that even though your facility is faulty, clearly leaking somewhere if its causing inside climate controlled units to mold, that I am responsible the for damage to my belongings. My monthly payment should ensure that my belongings are safe and taken care of as agreed upon. I would have been in the same boat leaving everything outside for the past 18 months. read more

This place is ridiculous don't spend the extra money on a climate controlled unit because it's a damn joke. I have had one for about 2 yrs now, went there the other day to get things out and the entire unit is LOADED with mold! Unfortunately my renters insurance doesn't cover the mold and I get the "I'm sorry there is nothing we can do since you didn't purchase our Insurance"...SCAMMERS...I will be consulting legal advice for this matter just hope no one else has to deal with this BS read more

My whole experience has been great so far. Carissa was pretty friendly but there are a few things to be improved: 1) I arrived there at 430PM (an hour before close) and they were closed (with the sign saying they were on break till 445) so I went back to my car to wait for them. I noticed 4 minutes later that the sign had changed to open so I went in and asked Carissa how long she'd been in and she told me 15 minutes #sideeye I was there 4 minutes ago and you were not open. It's cool to be on break, but don't lie when I ask you about it. Also I assume she came back out since you heard me knocking, I was the only one in the lot so she could have just stepped out and let me know (but this is only assuming she knew I was there) 2) I wasn't told about the mandatory unit insurance (add'l $10) 3) I wasn't told I needed a lock. I'm a first time renter and just assumed it would come with it (add'l $8 for a basic lock) 4) I was told about the onsite manager incase i needed something, but I wasn't given her contact info which sort of made it pointless read more

Recently took over Fullerton Storage 7989 Rossville Road. Awful customer service. Poorly communicated transition.

Easy to rent. Easy access to your units. The employees are super friendly and nice. Easiest and fastest service with renting a storage unit that we have ever experienced. read more

Super clean and very secure. I feel great about leaving my belongings here. I would recommend this to anyone needing storage.

My experience with this location could not be better I have had a unit here for two or so years and due to a military transfer they have gone above and beyond any thing I would have expected in trying to make sure that I have space for my new destination... the manager Shannon is the best read more

Beware the *climate controlled" units. I've had to toss out clothing, mattress, furniture, and other items because of mice infestation and mold. I didn't have time to move everything out because I was living overseas and was in the US for a brief time. When I came back again, no mice this time but the thick layer of mold and mildew was back. read more

This was the worst experience ever. I paid for climate control and ended up with mold all over a lot of my furniture and items. They would not accept any responsibility and would not admit that there was moisture in the storage so that my insurance would help. If you like your things, don't go there. We lost thousands on dollars worth of things and furniture. read more

Its all happiness and sunshine when you start the rental but they LOVE to raise your rent and add on extra fees! I WILL NEVER GIVE THEM ANY MORE OF MY BUSINESS and will advise anyone I know to do the same!!!! read more

I would give 0 stars if that was an option! This place has frequent staff AND management turnover. I generally accept people at their word and don't always say "can you put that in writing?" I'd like to believe they are not intentionally lying when they make statement, but over the last several years I've been lied to at least 4 times. And not little lies, BIG lies, so much so that I have sworn off ever using them again. When caught in a lie they are very rude and say they never said such things. read more