My experience with the staff was amusing. Cindy made the process of getting a unit incredibly easy!…read moreCindy and Angela are great to work with!

This is the ONLY way to go if you are looking for a storage unit in the ladson/summerville S.C…read more area! They really care about you and are always helpful and understanding!

I have used this storage place for several years and I am happy with my experience! I have two…read moreunits and have never had any issues here using auto-draft. Its secure, clean and Holly is kind and very helpful!

Robin is absolutely the best we ever dealt with when renting anything! she was very clear…read moreexplaining the deals they had for every size and she took the time to take us on the golf cart around and show us what was available. Place has cameras all around and it is fenced so I think security wont be an issue here. When unloading we had one piece that was heavy and she was willing to help but I insisted it was too much for her so she called someone that came and gave us a hand, strong guy and he left and didn't want to take any money. Good people are still around in this world and Robin and friend are some of them. I have it on autopay so second month is free. We will be tenants for a while.

I've been a customer for less than a year. They have nearly doubled my rent in that time. From $64…read moreto $89 after a few months, and then now to $123. It's a fine facility but it's a scam. I anticipate rent increases every 6 months. BEWARE! Choose another facility!

I rented a unit for 3 months. When it came time to vacate the rental unit I followed the…read morerequirements and typed a letter to the office stating when the last day would be for our rental and I hand delivered the letter to the front desk clerk. I told her the rental unit number and that I was giving 45 days notice of vacating the unit. I handed her the letter and thought I was ok. Fast forward to October and I started getting collection calls about this unit. It said I owed for the rental unit. I told them I followed proper procedures notifying management of when I was ending my rental agreement. Now I am getting collection letters and I am going to have to pay this so my credit doesn't get ruined. All for $115. DO NOT USE THIS FACILITY!!! Their office and management are complete idiots and now I am paying the price. Never again will I use this company. I called the office and still no relief.

Parker in the office was so great and helped us out. Not once did we feel like a bother, and he was…read moreable to answer all our questions. We changed a unit at last minute because we underestimated the 1st units size, not even the slightest problem. Key pad works great and the unit was clean!

Don't go here they will charge you so many unnecessary fees and even try to collect money from you…read moreafter you have moved out. I moved out did everything right and they charge me over 700 dollars in fraudulent fees and sent it to a collection agency when I refused to pay to hurt my credit. STAY AWAY THESE PEOPLE ARE THIEVES

Driving by on a Sunday recently I clearly saw Citrus cleaners truck spraying down equipment in the…read morefront parking lot and if your storage unit is anywhere near this it will get spray residue on any thing you take in or out. I had to stop what I was doing once so that my belongings did not get ruined from this. Please consider other options

The best customer service, clean and safe. Thank you Dottie and company! My second time renting.read more

Called to get a few rates on different sizes of storage units and Cristina was extremely helpful…read more She listened and answered all my questions.

Lamont is good with his work and is very helpful . however the company left the parking area gates…read moreopen intentionally and both my landscape trailers, mower, ect was stolen on 3/8/24. I drove by yesterday 3/19/24 and the gates were still locked open. It was a management's decision to leave them open as the gate needs repairs, their gross negligence has caused my landscape/lawn care business to shut down. Had they contacted me about the gate issue, I would have moved my trailers to keep them protected. I have reached out to them multiple times, however they refuse to reach out. The monday prior, I couldn't get into the gate as it was in "Tamper lockout" mode and again lost work because of it. Monster storage doesn't care to protect your property and will only do what is in their interest.

Professional, considerate, customer oriented. From the first call to the end of the process, I…read morecould not have been any happier. The quote was very competitive, and no charges to it. The two brothers who did the move were very considerate of our still and home. No damage, no issues. What more can you ask for? Highly recommended. Frank G

Used this company to relocate me a few years ago and the crew was exceptional, so it was without…read morequestion that I used them again. They moved me this past Saturday. Staff members prior to the move were very efficient, and easy to work with. Chris was absolutely patient, and very accommodating in scheduling and rescheduling due to changes in the unit I was being relocated too. The day of the move, a Penske truck pulled up with more than enough ample space to move me, it was actually to big. One man jumped out of the passenger side. I asked him if he wanted me to move my car as I was holding two parking spaces, and he said not a single word. He looked me dead on in the eye and did not reply...weird. The driver jumped out, came around and introduced himself followed by another guy, and additional introductions were made. All went well...or so I thought. The guys wrapped everything carefully which made me feel more at ease. They only had large items to relocate since we had already moved lighter items the day before. The guys set up everything moved into the new unit, and the driver (nicer one), even reconnected my washer and dryer. This was not done by them a few years ago. I was advised they could not do it at that time, so I was a happy camper having this service available to me. I noticed after they left that all of my dresser drawers were off track...a small thing considering that was the only thing I had to correct. Anyhow while taking out the dresser drawers, I noticed a metal rod looking thing stuffed inside one of the dressers with clothes. I didn't know what it was for. I thought maybe it was placed by the moving company on accident. Upon further inspection while putting the drawers back on track my daughter in law and I noticed that they broke a part that is bolted into the dresser for the actual drawer to go on track. The metal portion that they broke off entirely from the drawer, we compared to the other drawers, I only know to describe as the track a train would maneuver on, without it....the train would not be on track. We figured a way to put the metal rod that runs along the bottom portion of the drawer back so that we could get the drawer on track. We were able to successfully do so, but because they also broke the portion that is bolted into the dresser, it's wobbly. The only way to break the rod off and portion bolted inside of the actual dresser is to attempt to remove it several times by force..... I didn't make a huge deal because the dresser isn't falling out entirely when opened, but what bothered me was the fact that they KNOWINGLY broke it, stuffed the broken off rod in the drawer and said ABSOLUTELY nothing. I was in each unit during the move and feel that they should have told me or told the company. As I stated my crew that moved me before a few years ago was fanatical, not sure what occurred with this crew, and the fact that my dresser drawer was broken and clearly acknowledged by the rod left in the drawer which came off of the bottom, and not communicated to me was not a professional thing to do. UPDATE: I increased this review by 2 stars because the owner reached out to me personally to apologize and offer reconciliation by having someone to come out to take a look, tighten up the dresser track, along with a refund amount, and a credit towards a future move. I received a feedback email from them, replied and was contacted within ten minutes by one of the company owners. That is excellent service, and this was closed knowing that the company values their customers.

I'm writing this review knowing this is a fairly new business to the area. I went on the last…read moreweekend of July 2023. My mission was to clear out a storage unit & pick up a Uhaul at this location. I went in from NY so i decided to fly in & Uber to the facility. Two negative things happened; my Uhaul reservation wasn't ready and I had the wrong combination code. At this time it was around 1pm and they closed at 5pm so i was running short on time. It was a very busy day for the staff from what i could see so it was hard for them to help me right away. Ultimately we all figured things out as a team and they were able to get me into another Uhaul rental for the same price. A bigger one! They then helped me cut the lock to the unit and had all the equipment available for me to load everything into the truck w no major issues. The manager even took me around the facility on his brand new golf cart which i thought was pretty cool! After i finished up i went to say bye to the team for all their help dealing w. the scenario I was in. They gave me a few water bottles for my long drive to FL and ultimately were happy to see me succeed. I would recommend this facility mainly for the great service & patience they provided me with.

The worst of the worst. Rented van and unit, came to unload unit and couldn't get into gate. Had to…read morecome back driving more to do so. Put 20 bucks of gas in and they still charged me a extra 10 bucks. Gas gauge corrected at check out but not on check in. The biggest shit show. Don't rent or go and get hosed here. Go anywhere but here Have phots but challenged, lol Oh 133 dollars plus 20 in gas for the day .