Tiana is so helpful!! Call and ask for her.. great customer service!!!!…read moregreat positive attitude....

This has been the worst storage experience in my life . when I first moved in I was told this…read morelocation has casual break ins- and that it was important I got insurance so that was very eerie after all my stuff was moved in because I never would have came . The door is always I mean always broken all summer the door was broke off like off the henges exposing everyone in that building units for easier access to break in with no access code because the door is wide open . since the end of august the door is now completely broke so I have to get in threw a whole other side !!! why ?? why would I have to deal with this with a storage I pay to have access too your management sucks ! there is feces smeared all over the floor brown spots everywhere gross I want all my money I ever paid back to move to a proper establishment

I have used this storage place for several years and I am happy with my experience! I have two…read moreunits and have never had any issues here using auto-draft. Its secure, clean and Holly is kind and very helpful!

Robin is absolutely the best we ever dealt with when renting anything! she was very clear…read moreexplaining the deals they had for every size and she took the time to take us on the golf cart around and show us what was available. Place has cameras all around and it is fenced so I think security wont be an issue here. When unloading we had one piece that was heavy and she was willing to help but I insisted it was too much for her so she called someone that came and gave us a hand, strong guy and he left and didn't want to take any money. Good people are still around in this world and Robin and friend are some of them. I have it on autopay so second month is free. We will be tenants for a while.

I've been a customer for less than a year. They have nearly doubled my rent in that time. From $64…read moreto $89 after a few months, and then now to $123. It's a fine facility but it's a scam. I anticipate rent increases every 6 months. BEWARE! Choose another facility!

I rented a unit for 3 months. When it came time to vacate the rental unit I followed the…read morerequirements and typed a letter to the office stating when the last day would be for our rental and I hand delivered the letter to the front desk clerk. I told her the rental unit number and that I was giving 45 days notice of vacating the unit. I handed her the letter and thought I was ok. Fast forward to October and I started getting collection calls about this unit. It said I owed for the rental unit. I told them I followed proper procedures notifying management of when I was ending my rental agreement. Now I am getting collection letters and I am going to have to pay this so my credit doesn't get ruined. All for $115. DO NOT USE THIS FACILITY!!! Their office and management are complete idiots and now I am paying the price. Never again will I use this company. I called the office and still no relief.

My experience with this location was with a unit for around three years and it was not a pleasant…read moreone. I found that the rent increases about every six months, and your kinda trapped until you vacate or move to another storage facility. The units have a rat population, ( I spoke with another renter there on site with same complaint) I have photos if needed of the dead one in my unit on move out day after I spread rat poison out in it. It would seem they do not do any type of extermination other than traps outside buildings. There is vegetation growing up to the backs of the buildings and over them. The units are not sealed off from your neighbors, as the interior walls do not reach the ceiling (a gap of maybe 2 feet) so that makes it easy for rodents to travel the entire length of building. This was my experience, possibly its improved, doubtful! They allow a cleaning service to at least then, rent a parking space on site and on Sundays (the owner) would pull all cleaning equipment and and spray it down spraying water everywhere so forget about bringing any of your items out or in during his cleaning sessions. I am adding this because of the (owners) response below to contact to resolve any issues. Thats funny and a little late !

The best customer service, clean and safe. Thank you Dottie and company! My second time renting.read more

Wow very nice cordial staff. Treated us as human being with respect. A real person to talk to face…read moreto face. Not through monitor. Was able to see sizing of the units. Place was clean in office and units itself. Price was reasonable for being climate control and security was tight. Thank you for helping us out and being patient with our church move!

I've only been renting for a short while, but everything has been great so far. Jamie is an…read moreabsolute gem and so incredibly kind. I appreciate her so much! Very pleased with my experience at Morningstar so far :)

Parker in the office was so great and helped us out. Not once did we feel like a bother, and he was…read moreable to answer all our questions. We changed a unit at last minute because we underestimated the 1st units size, not even the slightest problem. Key pad works great and the unit was clean!

Don't go here they will charge you so many unnecessary fees and even try to collect money from you…read moreafter you have moved out. I moved out did everything right and they charge me over 700 dollars in fraudulent fees and sent it to a collection agency when I refused to pay to hurt my credit. STAY AWAY THESE PEOPLE ARE THIEVES

Called to get a few rates on different sizes of storage units and Cristina was extremely helpful…read more She listened and answered all my questions.

Lamont is good with his work and is very helpful . however the company left the parking area gates…read moreopen intentionally and both my landscape trailers, mower, ect was stolen on 3/8/24. I drove by yesterday 3/19/24 and the gates were still locked open. It was a management's decision to leave them open as the gate needs repairs, their gross negligence has caused my landscape/lawn care business to shut down. Had they contacted me about the gate issue, I would have moved my trailers to keep them protected. I have reached out to them multiple times, however they refuse to reach out. The monday prior, I couldn't get into the gate as it was in "Tamper lockout" mode and again lost work because of it. Monster storage doesn't care to protect your property and will only do what is in their interest.

I'm writing this review knowing this is a fairly new business to the area. I went on the last…read moreweekend of July 2023. My mission was to clear out a storage unit & pick up a Uhaul at this location. I went in from NY so i decided to fly in & Uber to the facility. Two negative things happened; my Uhaul reservation wasn't ready and I had the wrong combination code. At this time it was around 1pm and they closed at 5pm so i was running short on time. It was a very busy day for the staff from what i could see so it was hard for them to help me right away. Ultimately we all figured things out as a team and they were able to get me into another Uhaul rental for the same price. A bigger one! They then helped me cut the lock to the unit and had all the equipment available for me to load everything into the truck w no major issues. The manager even took me around the facility on his brand new golf cart which i thought was pretty cool! After i finished up i went to say bye to the team for all their help dealing w. the scenario I was in. They gave me a few water bottles for my long drive to FL and ultimately were happy to see me succeed. I would recommend this facility mainly for the great service & patience they provided me with.

The worst of the worst. Rented van and unit, came to unload unit and couldn't get into gate. Had to…read morecome back driving more to do so. Put 20 bucks of gas in and they still charged me a extra 10 bucks. Gas gauge corrected at check out but not on check in. The biggest shit show. Don't rent or go and get hosed here. Go anywhere but here Have phots but challenged, lol Oh 133 dollars plus 20 in gas for the day .