I needed a temporary storage solution to bridge the gap between apartment rentals for my daughter…read more Javon provided great service over the phone- we live 5 hours away from Pittsburgh. When we arrived at the location, he took us on a tour showing us where our unit was located. Highly recommend this location for your storage needs. Outstanding service. Great property!

I had a wonderful experience at Guardian Storage. This was my first time renting a storage unit and…read moreit was the easiest process! We spoke with John and he even backed in our U-Haul for us. So helpful! I'm so happy I picked this location. It's clean and safe.

We've used the Penn Ave facility for a year and finally emptied out the unit. However, the entire…read moretime we've been treated really well, our unit was always secure and the way we left it. when we did have an issue, we were called to be made aware- which we really appreciated. This particular facility has ALWAYS been clean, neat, and well- kept. We've never felt unsafe in the area. w Were absolutely would use this facility again ever we need storage space again.

Super easy to find the facility and unit. Very clean and safe. I'd definitely recommend.read more

We had a recent death in the family and have been going through decades of paperwork that included…read moresensitive information. We needed a place to drop the paperwork off to be shredded. Guardian happened to have a free shredding day the day we left our family's home. It was easy in, a young lady and the gentleman operating the truck were friendly and helped unload the five boxes of documents. The materials were loaded into the shredder as I watched. I can't say much about the business except that it looked clean, appeared to be secure, and if these two folks running the free shred day operation are indicative of the staff operating the storage facility, I bet it's a good one. Thank you !!

Mars hill storage is a new facility and a 10x20 is only $126. Guardian storage allows people to…read morechange your lock if they pay the bill. I had a contract but they are only used to benefit them. The bill went up 4 times in 4 years

Very expensive. Janine Greer very rude when dealing with. Charged me for whole month when checked…read morenext day. Even after having a great attitude with her and not complaining still nothing. Customer service 101. Very poor service.

Everyone here is very nice and helpful. Their rates are competitive and I love that I'm supporting…read morea local business. The units are clean and well maintained as well. Highly recommend.

Avoid this business…read more Literally never met people working at a company more rude and disrespectful. Angry tone, a lot of attitude, clearly hate working in this office. Everyone (esp Braydon P.) speak to their customers very very poorly. The treatment here is so bad that I will be taking the time to escalate to corporate.

I went into the store in person, and I placed a reservation for a motorcycle trailer for pickup the…read morenext day. They booked the reservation (email confirmation received) and the inspected my truck to ensure it was OK to tow the trailer. The next day I arrived at my appointed time to pick up my trailer. The person at the counter starts interrogating me and demanding additional information before she'll rent me the trailer. Now, perhaps I should have just made up a fictitious "second contact", etc., but that seems ridiculous. I offered to let them charge the ENTIRE VALUE of the trailer to my credit card as a deposit, but they still refused, and subsequently refused to honor my reservation. Nice!! Interestingly, I tried to review them on their own website, but their system won't let me do that. See photo below. Nice way to inflate your ratings- refuse service to people and then deny them the ability to tell people. Section 230 of the CDA makes companies liable when they engage in viewpoint filtering like this...

Jay as well as the rest of his team were always professional, helpful and pleasant to deal with…read moreduring the 8 months we rented storage space. I would highly recommend their service and facilities.

This Guardian Storage location is by far the best I've visited in the Pittsburgh area--and the most…read moreaffordable too. The office is spotless, almost immaculate, and has a welcoming atmosphere, largely thanks to Jay. He's highly professional, incredibly helpful in getting everything set up, and always accommodating if any changes are needed. I can't say enough good things about Jay and this location.

Dustin, the Property Manager at this location, provided exceptional customer service. He answered…read moreall of my questions and addressed every concern promptly and professionally. Although this facility is farther from my home and slightly more expensive than the closest U-Haul location, I chose to store my household items here because I value outstanding customer service and professionalism over convenience and price. Dustin's professionalism made all the difference, and I truly appreciate the excellent experience. Thank you, Dustin, for your dedication and exceptional service!

I've rented from this storage unit two times in the past three years and both experiences were…read moreamazing. It is climate controlled and the facility is so clean. No matter what part of the city I live in I will ONLY RENT FROM THIS FACILITY!!!!! I love it !

Our service at Guardian Storage Shadyside was the best!! They have been great at answering my…read morequestions and communicating what to expect. Filling out the paperwork and getting our unit set up was super simple thanks to Matt! He was awesome and helped answer all our questions. Everyone here has been friendly and kind. I'm glad to have my things stored here knowing they are safe and I'm paying a good price for the unit.

Every person working here is amazing. They were our first contacts after planning the move to…read morePittsburgh, and they really represent the kindness that I've experienced here from the locals. We've used them twice, on separate occasions, over the last 6 months. I highly recommend working with Guardian Shadyside!!