Well I did a review 2 days ago and Thanks to Kendal and Teresa the problem has been resolved and we…read moreThank You for helping us get through this stressful time and working with us to understand our issue and get resolved promptly. Thank You Sarah Wyke

So good,friendly and professional! Quick and efficient. Would hire the team again. They picked up…read morein Florida and delivered in PA.

I used your company because you had good ratings.And I spoke to you over the phone…read moreI explained that I was handicapped had just gotten out of the hospital. I needed to pack up a 5 bedroom house Because my family had passed away, and I was dealing with that. Your company assured me of the best quality and you guys would take care of everything. Your guys completely mishandled, delicate and irreplaceable breakable stuff that was hand painted by my great-grandmother. It's irreplaceable. Here, guys ended up throwing stuff out the bedroom windows and leaving it in the yard. I have pictures Including broken glass left for somebody who was handicapped to deal with. And I think you took advantage of a handicapped woman. Your employees decided to take it upon themselves. After going through stuff in my garage and during a break, your employees decided to ride hoverboards that you had no business being on. You also stated in our final conversation that you were going to send me some money back or put it back on my credit card. Which never happened, so you lied. And again, I felt taken advantage of first for being handicapped, and then for being a woman, because you kept asking where my husband was

No stars if given the chance! Liars out the gate! They don't move your stuff, they hire other…read moremoving companies to pick up and another one to deliver. They charge more upon pickup and then again upon delivery. Horrible service from them and the secondary movers. Most of my boxes were crushed and busted open, furniture was broken, vacuum missing parts, washer and dryer banged up. Filed a claim, which is a ridiculous process and then the insurance company said they are no longer doing business with this company. Good way to not ever have to pay on an insurance claim. No one answered my emails, no returned phone calls, they got their money, they are done with you.

UPDATE: I worked with Donna from the Resolutions Department and she was able to negotiate…read morecompensation for my issues. The 5 stars is ONLY for Donna as she seems like the only competent employee of the company. Through the process Donna was empathetic, polite, communicative, and accountable. This is probably the worst experience with moving I've ever had. I contacted Colonial Van Lines to schedule a long distance move from Arlington, MA to San Marcos, CA. The representative was polite and sounded professional and knowledgeable. She assured me that Colonial Van Lines was NOT a broker but a legitimate moving company with their own fleet and told me to check DOT to confirm. I decided to move forward with them with as the mover and paid half of the invoice as requested. On 8/12/2024, another company named "Always Affordable Moving dba East Coast Van Lines" came to pick up my items, NOT Colonial Van Lines. You can read their reviews on Yelp and the Better Business Bureau. The next day, I noticed some surface damage done to my walls but decided to be understanding and ignore it. The real headache started on 9/3/2024 when "East Coast Van Lines" delivered my items to my new apartment in San Marcos. They charged me an extra $337 to load my items onto a smaller UHaul truck to deliver my items since they said they could not fit their primary truck into the apartment complex. This required confusing back and forth communication between the two companies and delayed the delivery by several hours. At this point, I was exhausted and wanted to get the delivery over with. During the move at the destination, I noticed the two movers were not at all professional compared the movers who loaded my items in MA. They dropped several boxes down the stairs, damaged my dining table, and scratched the wood floors in my new apartment by dragging furniture. I literally saw the mover try and carry a heavy box of clearly labeled dishware with one handle which ripped and sent the box down the stairs where you can clearly hear the sound of broken ceramic. I mentioned these issues to the driver and all he said was "file a claim". After witnessing how the mover was handling things, I told him to just leave the boxes and items at the top of the stairs so I could do the rest of the moving myself. I also decided to do the furniture assembly myself because I lost all faith in their competence. I also contacted the account manager that was assigned to my job from Colonial Van Lines to resolve these issues but she could not be reached on or after the delivery date, even after multiple phone calls. She also never returned my calls even though I left a voicemail. A week later I did a more thorough inspection of my inventory and realized that I was missing two boxes, one of which was coincidentally the most valuable box and contained my watches. I contacted customer service and they told me they could not locate the missing boxes and told me to just "file a claim". However, the claim process is laborious and the document requires the customer to agree to the following: "I understand that Colonial Van Lines, Inc. acting as my moving coordinator, bears no liability for any and all damaged/missing items sustained during the course of my relocation and agree to forever discharge said organization from responsibility for the actions of the carrier including but not limited to damaged/missing items." This appears to be a disingenuous attempt to have me formally agree to their negligence and lack of accountability. Moreover, they say they're only liable for 60 cents per pound per article which doesn't come close to covering the cost of the items that were lost. I find it absurd that you can just damage and lose a customer's items, casually tell them to file a claim, and then pretend it never happened. Please stay away from Colonial Van Lines as I feel they misrepresent their business by portraying themselves as a professional high-quality moving company but instead contracts out jobs to less reliable movers. P.S. I was contacted by Donna at the Resolutions Department and will update this review if an agreement is reached.

Whatever you do, do NOT use this company to move your belongings. They will lose them, damage them,…read morelie to you about prices, up-charge you, and ghost you. 1. They were weeks late on promised delivery window 2. They moved my belongings 4 times before it arrived to me. (That I know of.) 3. Many, many pieces of furniture has been ruined or broken, including my TV (despite it being in a protected box) 4. They ARE a broker, despite assuring you they aren't (Colonial Van Lines did not pick up or drop off my things, Apex Moving did.) 5. They lost many of my valuable possessions. Boxes, furniture parts, shoes, hardware for my bed, legs to multiple tables, expensive pots and dish ware. All of it is just gone. 6. They added over $600 in fees after pickup, claiming that 17 boxes were used to pack my things (completely false) and when my things were finally delivered, they wouldn't release it all until I agreed to pay the remaining charges that I didn't agree to. (I was given a small discount from the brokered movers of $140 towards the $600). Once we loaded everything, there were only 4 boxes that were used, not the 17 I was charged for. I've been trying to work with the company for over 2 months now with finding my things and receiving compensation for the damages. The manager I was working with was let go and no one called to tell me so I was ghosted for weeks. I keep being told they will reach out to dispatch and that dispatch will get in touch with me to find my things, but dispatch never does. I'm heartbroken that I spent thousands just for this company to lose sentimental items that I cannot replace. Learn from everyone's mistakes on here and just use someone else.

Reliable and local!! For all of your shipping needs and notary services. I've been using over 2…read moreyears now. Very friendly legitmate never disappointed. Family owned

Great service my Barrels arrived fast and was delivered to the door or my family in Jamaicaread more

Hands down the BEST moving company I've ever worked with!…read more I recently moved to Florida and found Lifestyle Moving and Storage on Yelp. At first, I was skeptical because they had no reviews in Florida--but just like me, they're relocating too! And let me tell you, I'm SO glad I gave them a chance. They helped me move from a rental in Plantation into my own condo not far from there, and the experience was smooth from start to finish. I texted them a photo of my apartment furniture and VASO quickly gave me a quote. Even when my move-out date changed, they were super accommodating and responsive. On move-in day, they texted me early to confirm and arrived right on time with a truck that fit everything perfectly. Milos and Carlos were absolutely amazing--professional, fast, and extremely careful with all my belongings. They wrapped my glassware, bed, large furniture, and packed my flat screens and clothes using a special clothing rack. They even handled all the boxes I packed myself. I couldn't believe how quickly and efficiently they worked while treating all my things with care. Thanks to Lifestyle Moving and Storage, my move was easy and stress-free. I HIGHLY recommend them to anyone moving in or around Florida!

I have moved several times and I have never encountered this level of professionalism and care. I…read morewould recommend them to everyone. I have moved many times across the country, and I can confidently say that this was by far the best experience I've ever had with a moving company. From the moment they arrived, the team was prompt, professional, and incredibly hardworking. They handled everything with care and efficiency, clearly knowledgeable and well-prepared for the task. What stood out the most was how much they genuinely cared--not just about my belongings, but about making sure I felt supported throughout the entire process. It truly felt like they had my back every step of the way. Their honesty and dedication were refreshing, and it made a stressful day so much easier. If you're looking for a moving team that combines skill with heart, look no further. I highly recommend them and will be referring anyone I know who's planning a move. Thank you for going above and beyond!

Absolutely a nightmare to work with. Horrible customer service with no ownership or accountability…read more They think that it's hard to research the legalities of that they do? They are legally required to disclose that they are a broker company and I have it IN WRITING from Olivia that they are not a broker. They work with a "sister company" that is a complete and total scam. Bait & switch is an understatement. My agreed upon delivery date was April 13th-15th. Now that it's May 4th, with still no items, I called and was told "they have up to 21 business days to deliver my belongings". Fun fact - that sister company of their doesn't even HAVE my items. They are sitting in a broken down truck in Arizona still. Way to scam people out of their hard earned money!

Communication. After they pick your stuff up literally you hear nothing from them. When you call…read morethey act like you're the worst person ever. They had my stuff for 5 months with a sub contractor aegis moving and storage and just gas lit and acted like that was a normal time frame. Didn't even tell me or explain that they work with companies outside of them, I found out when they showed up at my apt. I will say all of my items are accounted for. Everything's in good condition. But literally I was on the phone with attorneys when they finally showed up. If ur ok without living with your items for a stupid amount of time I guess use them.

This is the 2nd time renting a van and everything was perfect. The staff is extremely helpful and…read moreknowledgeable. I will continue to use them and recommend to everyone in the area.

Jackie and her staff have been so helpful with my storage units. From helping me when my arm was…read morebroken, to assisting with closing my units. Though I still have units with them, I know I can count on them ti help however they can. Thank you!!