This review is specifically about Sylvia who works at the West Coast storage facility on Halsey…read more She is outstanding in her knowledge, empathy, and orientation to customer service. She helped me so much as I was moving my stuff out of storage. I have to say nobody else I dealt with at this place during the almost 9 months I had to store my belongings there even comes close. Thank you SO MUCH, Sylvia, for your kindness and humor. You really helped transform what had been a pretty stressful move to one that restored my faith in humanity!! You are totally awesome!

Many thanks to manager Timm, who really went the extra mile to arrange just the right space for us…read more So helpful! The facility looks great, brand-new and conveniently located.

When I rented there was never a problem. The facility was clean, well managed, good temperature…read morecontrol. accessible. Portland is weird and I can only guess why these negative reviews are coming in. The typical bullying campaign against "we know who." Just stop!

Everything was fine for the first few months, they drew us in with a great deal - 1/2 off our first…read moretwo months. We paid $40/month for the first two months, then the price would go back up to $80 regularly afterward. Not even 4 months into using them for storage, they sent us a notice saying our rent was going to increase. IT DOUBLED IN PRICE. Went from $80 a month to $160, within 4 months. They also gave us 30 days notice about the change, so we really couldn't make a change or move companies quick enough to avoid the rent increase. DO NOT USE THEM. Rent from a local company, or read the contract very very well. We will be moving.

SO GRATEFUL for Debbie! We rented ExtraSpace online however we didn't realize they are closed on…read moreSundays and no one told us. Debbie to the rescue, she was SO KIND and very helpful, showed us the spaces we were interested in even if we just walked in last minute. Definitely a life-saver. Will definitely be choosing Public Storage from here on out if future experiences will come close to how it was with Debbie :) In terms of prices, I recommend checking the online deals on their website as it is significantly lower, you can always just ask for a refund for the lock if you already have one. I got a 6x10 for $58 monthly, and there is a $29 one-time admin fee. The 6x10 would be around $100 monthly if you don't check the online prices. Overall, I'm very satisfied :)

Raised rate to $450/month, the most expensive in the whole city and not very secure. Happy to be…read moremoving our property out.

UPDATE: I returned the U-Haul this morning and talked to Chase, the manager. We discussed the…read moreissues I had and once he explained things, it all made much more sense. Chase wasn't feeling well yesterday and had to leave, leaving only one person to help customers. Chase made sure I left satisfies. I recommend this location and would rent from them again. I just love when companies hear you out and make you feel valued. Thank you, Chase!! This U-Haul location is horrible, both with their trucks and their customer service. The young woman that waited on me to check out had no clue what she was doing and the manager was little help. He looked like he didn't want to be there. Neither of the trucks doors close all the way unless you slam them like you're in a WWE match. The parking break does not work correctly, and when I called and asked to speak to the manager, he was gone. The assistant manager was too busy to provide any semblance of good customer service to me. Avoid this U-Haul like the plague. I was told to call roadside assistance for help, which I understand, but I also wanted to make a complaint.

Lucas P was extremely rude and mean towards a very sweet employee. I did not like the way he was…read moretalking to her. I almost said something, but was afraid I wouldn't get the truck I booked. I hope that he learns to be more kind and gentle towards people he works with. It must suck to have a boss that talks to people like that.

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

Liz is wonderful. Explained everything so I feel comfortable…read moreaccessing the unit. No question was stupid Very satisfied

Excellent customer service from Megan, made the whole process a breeze. They have climate…read morecontrolled units, the size we needed, and a first month free.

UPDATE - 6/26/2026 I…read morewill say that Roger (the site manager) did go out of his way to help us as best he could. He loaned a smaller unit to secure some of our most precious remaining items, credited us for a month free rent, etc. That said, when I went to check on our stuff the next day, I found that it had been entered AGAIN. There was a chair in front of our unit that they used to scale the wall, and tape over the camera. Since this was a Sunday, nobody from their corporate call center was available to help us in any way. After speaking with several other tenants we found that at least six other units had been burglarized recently. Completely unacceptable. The company has since hired private security to patrol the premises, but this is obviously a temporary PR fix and not a long term solution. The security vulnerability is unchanged. If you value your possessions, do NOT trust this place until they address the low walls and thin mesh ceilings.

Well, the facility is clean, at least. That's one thing I can say in its favor…read more And Trojan is probably pretty good if you only plan to use the storage for 2-4 months. If you need long-term storage, though, look elsewhere. Once your initial 3 month term ends, rates will go up as much as 400%; I'm not talking about over the discount, but over the published rate on their website. For example, a 5x10 will be $60 for the first 3-4 months (plus discount), and then Trojan will raise the rate to $140 and dare you to move out, and they'll raise it by $10-$20 every year. So look at those rates on the website, and multiple them all by 250% before you commit, because that's what you'll really pay. This location also has tremendous staff turnover, and as you might expect of folks who work for a horrible company for only 6 months, most of the staff are rude, unhelpful, and often unavailable even during published office hours. Occasionally you get a nice staff member for a few months, but they leave for their own mental health (none of the nice staff mentioned in reviews are still working there). The elevators are regularly broken, as are the sliding doors, the carts are missing, and one of the drive-in gates has been chained permanently shut because they can't keep it in repair. Avoid.

Trojan Storage is by far one of the best places to put your extra things. I've done research on…read morelocal competitors and the Trojan staff (Evaristo and Aievery) is friendly, helpful, and knowledgeable. Pricing is competitive. The facility is spotless. I've read some of the negative reviews and it seems to me that some people don't read the rental agreement before signing. They do offer units at 75% off for the first two months. Of course the rate will go up to your standard monthly cost. Don't believe what your read - go visit them for yourself! And if you're lucky, you might even get to meet Sugar Bear!

Absolutely wonderful. I was able to take advantage of the 3…read moremonths 1/2 price discount. The manager, Amanda, and her assistants were friendly, helpful and answered all my questions directly. I rented a 10 x 30 outside access with roll-up door. It was clean and easily accessible to moving trucks. All the paperwork was sent via text and email to me. Once I filled everything out, I sent back through their automated system. I got the unit #, the gate code and the paid invoice showing that the auto debit was in place. An excellent experience all around and recently my car battery went dead and I got stuck inside the gates. Amanda was gracious enough not to charge me for not making it out by 9pm... we were able to push car out when she opened the gate...once battery was replaced in key fob I was good to go.

My initial move in I had the pleasure of dealing with Melissa. She has excellent customer service…read moreskills and was able to quickly and easily fix an issue on my behalf dealing with move in and reservation. The rates are considerably lower than I was able to find elsewhere in the area, not to mention, access hours are longer then my previous storage unit. Recently, I dealt with some other employee, some morbidly obese gal who was far from pleasurable, who chewed me out for my 5 lb dog sniffing around the grass outside of the property. There is a fair amount of semi truck traffic next door, as well as tenants who drive wrecklessly leaving the property and the grass was a place my dog, and as well as myself, felt safe without the worry of being ran over. There was also an extremely large homeless encampment , 50+ RV's, cars and tents, all along Marx street recently that has been since Removed. However, there is still a fair amount of trash littering the street. With that said, I was also worried that my dog would find something that would harm her. As of right now, I have spotted half a dozen pieces of foil that were clearly used to smoke drugs. My dog is very small and it wouldn't take anything for her to overdose on fentynol. I don't expect trojan storage to clean up the street of needles, foils and human feces, but a little compassion for something that has absolutely no negative impact on their business would have been much appreciated. The comment about the employees weight wasn't meant to be derogatory, i just didn't know the gals name and didn't know how else to describe her