My daughter had just moved her stuff from a larger unit into a smaller unit last night. She received a call this morning telling her the new unit was broken into and 90% of her items were stolen. They attempted to break into at least five and successfully broke into three. Hers was kicked in. Very poor security precautions. And lots of excuses read more

I've been to many storages throughout the years. This was overall a nice location. My initial interaction with this storage was good but after sometime I had a very unpleasant customer service experience with Erich. He was extremely rude and unprofessional and made me very uncomfortable. I wouldn't recommend this location. I recommend saving yourself the headache and heading over to public storage next door. It's a much cheaper facility as well as it's very well maintained. Thank you for your time. read more

Was here for 2 months paying $80/month by the 3rd month the payment was $180, no notification was sent out about the price increase, when I called they said it was due to inflation. They also have mice, once I moved all my stuff out to a cheaper storage unit, there was mouse poop everywhere. Do not use this place. read more

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Really bad experience here, please do not do business here, they will raise your monthly payment double after your second month . bad people they will lie on your face. My payment was $98 and after 2 month my payment jump to $186 this is ridiculous hope this never existed around my house!! read more

Friendly staff. Easy access. Good storage space. Reasonable price Pleasure doing business with them. read more

Erich was incredibly helpful with my closing of my storage unit with great customer service and very helpful to my situation. 10/10!

I would give zero stars if I could, not only do they go up on rates continuously but they are horribly infested with rats. I rented two units here for over a year each and when I recently retrieved my belongings both of my units were horribly infested and all of my things were completely ruined. My new home reeks of rat from the belongings and the boxes that were stored. read more

Clean facility, friendly staff, lots of options. Wide drive aisles, great access hours. It doesn't get much better. read more

Extra Space Storage - Units, parking. - Self Storage Near Me - Sacramento, California

What a great find. Very, very clean. Erich was very helpful and patient with us, taking the time to show us two units Would highly recommend this business. 10 out of 10 read more

WARNING DO NOT BRING ANY OF YPUR VALUABLES HERE. We have had our rv less than a month and we choose here for storage. 2 days after we dropped it off we get a call it's been broken into. Now we got to use it one time and it's been stolen. The best part they didn't even call us! We went to pick it up and it was gone! I will blast this company all over the place! We haven't even made our first payment on the trailer. Reply to owner- your security is a joke! read more

I had storage units here off and on for 6 years up until a few months ago when I moved out of state. When we originally rented, the staff were professional and helpful. But in recent years, the on-site manager changed and the customer service went downhill. The on-site managers park at least 3 cars across the way from their two garage. So when you turn right into the property, it can be hard to get past their excessive amount of cars especially if you're in a moving truck. Every time I came to the property there was piles of dirt and glass up and down the hallways, there weren't always carts at each door and I'm pretty sure that some people lived in their units. You could smell weed in the hallways on many occasions. And the doors wouldn't stay open with the door magnet which makes it pretty difficult to bring your stuff in and out of the building. They need new management who cares about the property. read more

I just signed up for a storage unit and got an awesome deal! spoke with the manager and he really helped me out. I got a really good rate! Although I have not started to move stuff into my unit just yet and actually see how the property is outside of business hours so far my experience is very pleasant! Will update after tomorrow once I start moving my things into my unit! read more

I've never had any issues with Extra Space Storage. The staff is friendly. They are expensive but you get what you pay for.

Was only here a short time but felt my stuff was in good hands. Super friendly staff and very responsive! They even text me when a picture fell out when I was moving and kept it safe for me to pick up! 10/10 service! read more

Went in to rent a unit for my mother. Briana helped us and she was amazing!! Super friendly, funny and helpful! Will definitely be recommending friends and family!! Thank you Briana!! read more

The staff is great and I'm so happy I decided to go with extra space. If you need a storage provider this is your place to go!!

Love the 24/7 accessibility. Clean place. Employees are responsive and nice. Recommend read more

I've been using this location for over 3 years for our business and we are still super happy. It's well maintained, Briana is always super helpful and friendly, it feels safe, closely monitored, and clean. Highly recommend this location. read more

Briana is so very professional and is always available to help. A great asset to your company.

6th Street, Roseville I want to things in Roseville I suggest Security Storage. The difference is management. Issues, questions, and concerns are dealt with honestly and directly by competent managers at Security (I contrast these two because I have units at each). Eric, the manager at Extra Space, is amiable but feckless and dishonorable. He makes promises he cannot keep and then throws up his hands and says "call the 800 number. I can't do anything." Blah, blah, blah... With better local and corporate management, this place would be fine. But the leadership void is massive and overwhelms the positive attributes this place has to offer read more

Came into Extra Space Storage after three or four bad experience in the past few years i did some research online and decided that i felt good about giving ESS a chance. NEVER MADE A BETTER STORAGE decision. The property is clean feels sace and everything went well getting in ! read more

My Husband and I have been renting a storage unit here for a month now while we live in a small apartment as our new house is being built. Summer was absolutely AMAZING at check in! I came over right before the moving truck to get us checked in, and the whole process was quick and she was super friendly and helpful. It's so nice to see a welcoming face during a time of uncertainty and when you are dead tired from moving all day! It took about 10 minutes to get checked in, take a tour of the unit, and get our keys. The facility itself is clean, and feels safe. There is a manager living on site to watch over everything while you are away, a gate with a code, and a fence surrounding the whole property. We selected a 10x20 outside unit which was perfect to fit 90% of the furniture for our four bedroom house. We have a month left at this storage facility and so far so good! It's easy getting in and out of our unit, and we have had no problems. Pro tip: If you are going to cancel, let them know before you make your last payment and they can prorate your last month. But if you already make your payment and then let them know, there's nothing they can do. Pro tip #2: Rent a unit here instead of one in Roseville. It's significantly cheaper. We got 50% off our first month, and $176 per month after that for our 10x20 unit. read more

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My very good friend finally got a nursing job and moved from Southern Ca to Northern CA. Had all of her stuff for her first house in storage. Furniture, washer/dryer, clothes, her military documents and memorabilia, photos/books. All to be destroyed by rats and covered in fecies and urine. When confronting the attendant lady about the issue, she had a "not my problem" attitude. There was never a: I'm sorry for your loss, or anything that sounded endearing. No refund was given, no offer for free storage in another location, or any type of offer to help make it up. No one helped clean up or move all the rat mess. What a horrible company. If you want your stuff to remain usable I highly recommend picking a different place! read more

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This is storage is the cleanest I have ever used. The employees are very responsive and made the experience of getting a storage unit manageable l. read more

Briana, is amazing & excellent to work with. I had 2 units that I needed to switch over to one and was panicking about getting it done in time. And she was extremely helpful & understanding!! read more

terrible service. rude staff. will increase your bill without notice as much as 100% of the original agreed upon amount. would never recommend. please do not do business here. anywhere else would be better. please trust me on this. we are moving our unit asap to a more reputable storage service. read more

Our storage needs were met at this facility. Clean, easily accessible, and we felt our items were safe during this time of transition. I do, however, think that they have a ridiculous policy in their contract that states if you don't notify them before you pre-pay your month, you don't get reimbursed a pro-rated amount. We were in the process of closing on our first house, and since we didn't know exactly when/if we'd close, I didn't want to notify them we were moving out, in case things didn't go as expected. I ended up giving a week's notice, more than the required 2 days, but even though we ended up moving out on the 16th, we still had to pay the remainder of the month! I think this policy is crazy because once you move out, they're going to rent the unit to someone else and basically get paid double. Makes me feel a little cheated out of money. I guess just beware of this or only use this facility for your storage needs if you feel like you'll know for sure when you'll be moving out. Or else, you may be paying an extra $100 or so for a service you no longer need. read more

Helpful, friendly staff. Great prices. Not much shade, but the units aren't hot inside.

Terrible experience with this place. I am a current customer at the time of writing this, but soon to be ex-customer. I rent a 10x20 there and I needed more space. I reserved a 10x30, I even got a confirmation email with an appointment number, the size of the unit, price per month and the day to move in. I went in there on that day and was told they had given my RESERVED unit to someone else. I could not believe the disregard in which I was treated. The dumb woman behind the counter said it was because this other person came in first with the money. I was first with my RESERVATION. I guess the dumb bimbo has no idea what reserved means. After calling corporate and complaining, all I got was half-baked lies and excuses. I am pulling my stuff out of that place and taking it elsewhere. I am done with Extra Space Storage. read more

the two gals working the front counter where very helpful. and got me in and out quick and professionally. and also answerEd all my questions perfecty. so many more positive things I could say read more

Thanks Extra Space Storage for helping with space for our move! Your team is super helpful and professional!

Rent continues to escalate as I am now $55 over this time last year! And they demand insurance which of course they charge you for whether you want to or not at a convenient $50/month for $10,000. What a scam,seriously! read more

Christy stayed late to rent me a new Space and was very very friendly and thorough. She recommended the best lock and some supplies that really added value to my move. The drive up location and cost are very competitive and I appreciate the long hours that my space is available. I have rented from Extra Storage before, and recommend them above others for convenience of renting, online account access, friendly staff, and cost!! THANK YOU :) I appreciate you! Christy you rock! read more

Just rented an RV space here and asked about cameras and they said they had them. Well our RV was broken into between 6/16 and 6/20 along with at least 10 other RVs with broken storage compartment locks, I feel bad for Summer at the front who is going to have to deal with irate customers.. our locks just themselves are 700 to replace!! the owner is going to have to bite the cost for not have adequate security or camera footage as described when we rented the space read more

I stored my RV at the Roseville Road Extra Space for about three years and was content until the one year lease expired. They would not renew it and started raising the rent like clock work almost immediately. Five dollars here, ten dollars there and it added up fast.They raised the price twice in 2012 alone and the last increase was roughly 10%. I was lucky that it was an RV and not a unit filled with stuff. I found a family owned storage place nearby for half of what they planned to charge me. The new place also offers indoor RV storage for what they wanted to charge me for outdoor storage. Beware of staying beyond the one year lease, especially if you plan to store something that does not have wheels. I believe they count on people accepting their unreasonable price increases because it is too much work to move stuff. Thank God my motor home has wheels and it was a pleasure to move it to a new home. read more

I have been to and used plenty of storage facilities and by far this one is the best! Very clean and easy to get around with a vehicle. The units are each alarmed so if someone opens it a alarm sounds. The office is very clean and updated. I like the monitor on the wall where you can see the alarm status. The Office staff is very helpful and I have a few problems with money and they took care of it with no problems, A bathroom would be nice. Other than that I give it 5 stars! read more

Summer goes the extra mile! She eased us from a difficult long distance move using PODs into a simple situation. With her "no worries" attitude, she truly was there for us. And to make matters better, Extra Storage was by far the best price! read more

Best storage facility i have EVER used! Very clean and love that each individual unit is armed. Only downside is no restroom to save you when you have to go. Deffinately reccomend to everyone i know! read more

My husband recently had our storage locker broken into due to negligence on the part of the right-next-door competitor. I had a fantastic experience in getting an appointment set up to tour the facility. Summer, the manager, was absolutely wonderful in showing us around & doing our paperwork. The security is very good at this facility & we feel our stuff is safe here. They also have an easily-set up automated payment system. We felt welcomed & taken care of by both Julie & Summer. Thank you, ladies! read more

They were great in reserving and holding a unit for me eventhough it was the last one. I couldn't get there until my move in day and they held it no problem. When I arrived with the moving truck full of my things, they took me to the unit first so the movers could unload and we went back to do the paperwork. The unit was very clean and they have been very accommodating and professional. It's my first experience renting a storage unit and I'm very impressed. I'd highly recommend them! read more