As a full-time caregiver to my husband this is one of my 'mini-escapes' It's peaceful, clean,…read morequiet, and secure. I have stored all of my holiday decor here for over 10-years, and, yes, my husband has added it up since he pays the bill and tells me I could have bought my holiday stuff 10-times over...lol!...don't care...it's totally worth it just for my little getaways to the storage facility! Suggestion: have tenants enter with a photo to see who has the neatest unit and win a free one-month's rent! (~;

Great prices and helpful staff. We haven't had a price increase since joining several years ago. We…read morelove it here.

Justin and team were very helpful, responsive and was able to answer questions. The storage…read morefacility is secure and clean. Highly recommended.

Love this place! Quality is amazing, the facility is new and clean and the staff is onsite every…read moreday and so friendly. You will not be disappointed. The rates are very reasonable, fair and transparent.

Dave and Monique are so easy to work with. Both of them are friendly and professional. They helped…read moreus with any and all questions we had regarding some storage needs. Pricing was in our budget, too. Storage Star is THE place to safely store your belongings.

Amazing place and people are great! I highly recommend them. Great value and even better…read morepersonalized service. They make it so easy move in and out.

I had to come and leave a good review for American River Storage because Scott and Lawrence gave me…read morethe best customer service. They are so friendly and welcoming, truly a pleasure to do business with. They also take excellent care of the grounds and the units. It's the cleanest and most well maintained storage facility I've seen. They have reasonable prices and they thoroughly explain the different unit options. I highly recommend American River Self Storage.

I've been with American River Self Storage for nearly a decade.This month marks 10 years -- and…read morethat alone should say something. I've never had an issue with my units, the grounds, or the overall safety of the facility. I genuinely enjoy being here. Over the years, I've referred many people, and at least four of my immediate family members currently rent units here as well. Office management is amazing Scott and Lawrence deserve real recognition. Scott is the on-site backbone of this facility -- the one you see constantly staying on top of the grounds, making sure everything is clean, maintained, and running smoothly day in and day out. His customer service is phenomena; he's dependable, consistent, patient, respectful, and always willing to assist. Lawrence is also phenomenal to work with -- professional, helpful, and always clear when handling anything that involves paperwork or questions. Together, Scott and Lawrence make the office run the way it should, and they're a major part of why I've stayed loyal all these years. When I need something done, they make the process simple and straightforward, every time. To be transparent, I do avoid dealing with one staff member: Ian. My interactions with him have been consistently difficult. His tone comes across condescending, like you know less than you do and he tends to complicate simple requests instead of clarifying them. A recent experience -- I was moving things between my two units and using the electrical outlet on the wall. I'd been plugged in for about two and a half hours with no problem, and then 45 minutes before closing Ian suddenly came out to tell me I wasn't allowed to use it. So it took 150 minutes for you to realize and address the issue. A few days later, I called to ask if they stil had any larger unit I oreviously discussed with Scott available so I could consolidate, and in the middle of the conversation he repeats, "And just to remind you, you also can't use the electrical outlets." At that point, it felt unnecessary. I heard you the first time I'm an adult, I understood it, and repeating it came off exactly the way my experiences with him usually feel. Aside from that, this facility has been nothing but dependable -- clean grounds, secure units, and reliable management. I've been here almost ten years, I currently have two units, and I don't plan on going anywhere else. If you're looking for a storage facility you can actually trust long-term, with staff who genuinely take care of their tenants, ask for Lawrence or Scott. They're the reason so many of us stay loyal to American River Self Storage.

Highly recommend this facility specifically because of Michelle. She is absolutely wonderful! She…read moremade the whole process easy and enjoyable. Cheaper is not always better because customer service like this is priceless. Thank you Michelle!

I've been using Natomas Self Storage for a year now, and I've never had a better experience…read more Michelle is the absolute best! She's so friendly and always ready to help. She remembers me by face and can solve any problem I have right away. She's patient and kind, and she really goes above and beyond. The storages are also great - they even have climate-controlled units, which was perfect for my husband and I. We love and appreciate you, Michelle! Thank you for keeping our stuff safe and treating us like family. You'll always be our go-to person for self-storage! N she should be yours too Thanks, Moe and Carlos

I was treated with respect and professionalism at the office; the information was clear, the…read morefacility was very clean, the price was excellent, and the area was very safe.

Prompt Service-friendly staff, good pricing, easy to find location, good access times.read more

Great move in deals. Good security. Thank You for the Birthday card last week! Great mascot.read more

When I first moved into my unit, the next door unit was filled with items reeking of cat urine…read more When I reported it, they took 5 months to have the neighbor remove their items. My blankets, mattresses and other belongings smelled so bad it was nauseating. They refused any compensation and I had no means to move all of my stuff out. Fast forward to now, they offer discounts to new customers but refuse to extend the same discounts to existing customers. The employee even called the owner to ask and he said he is unwilling to offer anything to an existing customer. So they would rather lose a long time customer instead of rewarding a loyal one? I was then told that i can have someone else rent the unit under their name. I would have to move everything out, close out my contract and then move everything back into a whole different unit. I will take my business elsewhere ASAP. Without the discounts they are one of the more expensive companies anyways. Just another case of horrible customer relations.

OMG! I recently rented a storage space at this location and I was extremely impressed with Sean! He…read morewas so helpful and knowledgeable of this location and what spaces would fit my needs. He drove me around to show me the different sizes. This location is so clean. And, when we returned to place my items in storage, Sean gave us all a cold bottle of water. It's so obvious he loves his job and it shows on how he treats you as a customer. Thank you Sean for helping make this part of my move enjoyable. You are the best

Edit: Business has since reached out. They have quickly resolved the issue and alleviated my…read moreconcerns to my satisfaction. The property manager contacted me back in May to notify me that they need access to my unit to investigate the source of a smell (read: dead rodent). I do not live in state, so I sent a copy of my key by FedEx, with the agreement he would mail my key back soon after. It has been over a month since I sent my key. I have still not received it and found out yesterday - after calling several times with no answer - the property manager delayed sending my key back and then, a week and a half ago, sent it by regular USPS. Not certified. Not tracked. By regular mail. The key to my unit. It does not take 7+ days for mail to reach me, even by USPS. Essentially, they lost my unit key. No one has followed up with me about their gross negligence.