Honest Experience - Saved By Sierra This month when I…read morecalled to make my payment I had an extremely frustrating interaction with the on-site manager, John, who was rude, condescending, and even hung up on me while I was trying to make a payment. Fortunately, Sierra from corporate reached out after I raised concerns. They were very kind, professional, and apologetic, and helped us mediate the issue. That effort and understanding meant a lot and helped turn the situation around. I hope the company can kind John a different role that does not require him to interact with customers.

I received a pre -lien letter saying I had to pay before 12/5 so I went in to pay and the manager…read moreJohn Winton still would not let me access my belongings he crumbled the letter I got in the mail and threw it at my head and said that he did not send it even though it said his name on it I thought that was very unprofessional, he called the police on me and I reported what he did to me and I was recording the whole thing. He then agrees to a pay and vacate so I had to have my belongings all out by 5 next day. I almost had everything out asked for a lil more time he calls cops on me and now I keep trying to get a hold of him to please let me pay to get rest of my stuff out but won't respond. Also nobody should be living there and I pointed out to him people living in there motor homes on property he acted surprised he's probably making side $.

Hired U-Haul to install a hitch on our Chevy 1 ton work van. I worked with Corry, he gave…read moreexcellent customer service and did a good job installing the hitch and wiring the 7 pin connector. Lastly, U-Haul was reasonably priced and It appeared the other truck stores we're price gouging. Anyhow, highly recommend this location.

Employees dont ever want fill propane and make excuses i used be manager of a uhaul and will be…read morereporting this location and Employees to corporate not only refuse fill propane every time go there they are disgrace to uhaul brand and name..I didnt know it was optional now to do your job or not..if u want fire these Employees I can run whole location solo and save u money from lazy employees giving brand bad name...

I absolutely love the people at this storage unit. I have been to a few storage places and I could…read morenot deal with them. This place is so nice and understanding. They are funny. I love these ladies!!!! I've been here a little over 3 years with absolutely no issues!!! That is amazing to me. I will be sad when I have to move my stuff out. They are a perfect 10. ~Adrianna

They raised my space rent well over 100.00 dollars without notifying me. If they did notify me it…read morewasnt on my storage unit is was buried in an email I don't or didnt find. They offer absolutely no security, cameras don't work. They have rats and no pest control and they are hard to get ahold of when you want to speak with someone directly. Dont expect customer service or your items to be protected there is none. But they will charge you an arm and a leg in rent raises which are often, like every couple of months. If you pay a day late you will get an additional 60.00 late fee added and they lock you out of your unit until the balance is paid. I do not recommend them in any way shape or form and I am leaving and not using their business in the future. DO NOT RENT FROM PUBLIC STORAGE FOR ANY REASON THEY ARE HORRIBLE AND CHARGE A FORTUNE FOR ZERO SERVICE.

Toni was so welcoming and knew the self storage business well. She was a pleasure to work with.read more

Seems like the the thievery problem has been eliminated for the moment. Haven't seen ANYTHING…read moreshady-ish around for a bunch of months. Office workers are a great group of people's! My only niggle now is about the BRAND new manager (less than a month old!) who seems a little to "nosey/controlling" for my tastes - but he maybe in that, "I'm new so I want to impress by REALLY being SUPER anal about all the rules" mode so I'll give him bit to settle in and be a little more compassionate...Value wise? Dang my contract was renewed just about a year ago and I've already had TWO rent increases! Dang it!

Rented a small unit. Very clean, well maintained and secure. The gentleman on site was very…read morefriendly and helpful and willing to accommodate us.

The new manager was extremely helpful. He was extremely courteous. His assistant was very niceread more

My mother and I came here to this location July 11th 2025 to get a storage unit for some of our…read moreitems because we are moving and starting all over! Melissa the manager was absolutely amazing when It comes to customer service! I am so glad that we came to this location! She explained everything thoroughly! She also had a lovely lady that she was training and she was doing amazing as well! While we were getting g our contract done we had a lot of laugh and it was a great time! I definitely recommend this location as she was very transparent with us on everything and is very personable! We definitely appreciate that because customer service for a lot of companies is not what it used to me! So when we run into good people it's a great feeling! Thank you so much Melissa!

I was previously a public storage for a couple years and it seemed like every other month they…read morewould increase the rent. I decided to find a more affordable facility I found a more affordable unit at extra space on Auburn two month ago I rented a unit for $317 on top of which you pay a mandatory insurance and tax which brought it up to 364.30 which wasn't disclosed enter into the agreement, by the way it was an agreement. so now two months later I'm getting a notice in the mail of a rent increase to 450.30 this kind of slimy greedy business practice has become common they aren't enough people saying I'm done with getting gouged. I'm done with being raked over the Coles taking advantage of because of corporate greed. The only reason is there is two stars. It's because of Vincent, who works at the office. He's always been kind and courteous and professional.

I was looking around for a decent storage place At the time…read moreI had a one bedroom and I had moved my boyfriend in along with his things. Let's just say it was wayyy over crowded! Lol more so we stored his things in it. We had a smaller size, he didnt have massive furniture except a China cabinet. We paid roughly $55 bucks a month. They have security and a lady on site 24 hours. She is super awesome. There were moments we were late cause of our pay weeks but she was amazing about it. I think we had the storage unit for maybe a half a year to a year. They tend to have deals all round. The place is well cleaned. The elevator they had that we used seemed a bit sketchy. Like I didn't want to over load it with muliple stuff cause I felt it wouldnt work. We ended up going with this location because it was literally next door to us. Convenient and affordable.

If you want your personal items to be safe, DO NOT RENT A UNIT AT THIS FACILITY!!!…read moreThere have been at least 5 burglaries since October 2024, you can verify this at https://communitycrimemap.com/ The advertised individual unit alarms do not appear to be functional (they are supposed to sound if someone accesses your unit and you are not keyed onto the premises...). Furthermore, there are NO cameras in the halls of the non-climate controlled area, making it extremely easy for thieves to conceal their actions. In the case of the burglary to my unit, Management and Police have been unhelpful so far. Avoid all of the time and money spent getting your stuff back and rent elsewhere, at least at a place with cameras inside the facility.

Justin and team were very helpful, responsive and was able to answer questions. The storage…read morefacility is secure and clean. Highly recommended.

Love this place! Quality is amazing, the facility is new and clean and the staff is onsite every…read moreday and so friendly. You will not be disappointed. The rates are very reasonable, fair and transparent.

What a gem you folks have in your manger Alycia!…read more I recently rented a space for our camper and had to make two trips (needed the registration). Upon my return, I had the opportunity to watch as Alycia navigated the clients' concerns about their billing. In short, she possesses the necessary skillset to advance well into management! The ability to cause the client to feel 'heard' while still addressing the issue is now seldom seen. I hope the company is aware of how well they are represented in Alycia! Certainly, a job very well done!!

Cheryl was really kind and accommodating to my complaints and went above and beyond to help me.read more

Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

Very easy to rent the unit and the 6months free deal is a steal! Office staff is very friendly and…read morethe grounds are very clean.