Honest Experience - Saved By Sierra This month when I…read morecalled to make my payment I had an extremely frustrating interaction with the on-site manager, John, who was rude, condescending, and even hung up on me while I was trying to make a payment. Fortunately, Sierra from corporate reached out after I raised concerns. They were very kind, professional, and apologetic, and helped us mediate the issue. That effort and understanding meant a lot and helped turn the situation around. I hope the company can kind John a different role that does not require him to interact with customers.

I received a pre -lien letter saying I had to pay before 12/5 so I went in to pay and the manager…read moreJohn Winton still would not let me access my belongings he crumbled the letter I got in the mail and threw it at my head and said that he did not send it even though it said his name on it I thought that was very unprofessional, he called the police on me and I reported what he did to me and I was recording the whole thing. He then agrees to a pay and vacate so I had to have my belongings all out by 5 next day. I almost had everything out asked for a lil more time he calls cops on me and now I keep trying to get a hold of him to please let me pay to get rest of my stuff out but won't respond. Also nobody should be living there and I pointed out to him people living in there motor homes on property he acted surprised he's probably making side $.

Hired U-Haul to install a hitch on our Chevy 1 ton work van. I worked with Corry, he gave…read moreexcellent customer service and did a good job installing the hitch and wiring the 7 pin connector. Lastly, U-Haul was reasonably priced and It appeared the other truck stores we're price gouging. Anyhow, highly recommend this location.

Great Experience! I…read moreneeded Propane tanks filled. I pulled up to the Service Area. No one was out there at the time so I went inside to ask for help. The guy put down what he was doing and immediately walked me outside to handle the situation. He filled up both tanks and asked me if I wanted to Pay at the pump. I said, "sure, save me a trip inside." He took out a cell phone, got my card, entered the info, and asked me if I wanted a receipt. I declined the offer. He thanked me, I thanked HIM, and I left. That transaction took all of about Nine or Ten minutes and I was on my way to light up my patio heaters. Great Service, Great Location, (four minutes from my home). I'll be back next time and EVERY TIME I need propane.

They raised my space rent well over 100.00 dollars without notifying me. If they did notify me it…read morewasnt on my storage unit is was buried in an email I don't or didnt find. They offer absolutely no security, cameras don't work. They have rats and no pest control and they are hard to get ahold of when you want to speak with someone directly. Dont expect customer service or your items to be protected there is none. But they will charge you an arm and a leg in rent raises which are often, like every couple of months. If you pay a day late you will get an additional 60.00 late fee added and they lock you out of your unit until the balance is paid. I do not recommend them in any way shape or form and I am leaving and not using their business in the future. DO NOT RENT FROM PUBLIC STORAGE FOR ANY REASON THEY ARE HORRIBLE AND CHARGE A FORTUNE FOR ZERO SERVICE.

we rented a storage online, there were a few glitches with it but we called and straightened those…read moreout. My husband then went to the storage and didn't have the right code to get in. No one was around to help so he came home. Apparently if they have staff they don't require them to answer the door, so my husband went home and called, it took about 2 hours to talk to the right person who told us that there is an error they didn't have the unit we had asked for and they shouldn't have charged me $92 as advertised on line but rather $134. WHAT A BUNCH OF GRIFTERS!!!!

Toni was so welcoming and knew the self storage business well. She was a pleasure to work with.read more

Seems like the the thievery problem has been eliminated for the moment. Haven't seen ANYTHING…read moreshady-ish around for a bunch of months. Office workers are a great group of people's! My only niggle now is about the BRAND new manager (less than a month old!) who seems a little to "nosey/controlling" for my tastes - but he maybe in that, "I'm new so I want to impress by REALLY being SUPER anal about all the rules" mode so I'll give him bit to settle in and be a little more compassionate...Value wise? Dang my contract was renewed just about a year ago and I've already had TWO rent increases! Dang it!

DO NOT RENT UHAUL THROUGH THEM. I rented a uhaul for a 2pm pickup time and arrived at 1:50pm. The…read moredoors were closed until 2:40 so it was a inconvenience to me since I'm in the middle of the move and had to return the truck at a specific time. Next problem is when I got into the truck the trucks gas meter was nearly on E! I finished moving furniture and returned the truck 1hr earlier than the return time. The worker was out front and when I parked I asked him do you want me to drive it in or will you do it? He said "I got you brother" and he drove it in and I drove away to continue my move. Guess what? "They lost the key" for three days. I was called by uhaul themselves asking where the key was! I'm like what? The worker drove the truck in himself, check the cameras. It was confirmed that he did. I did not receive my final bill until the 4th day which was another inconvenience because they took $100 as a deposit. It was all unprofessional, absolutely an inconvenience and I only got half my money back. The manager was great and that's why I'm giving 1 star but past that terrible experience. Use uhaul elsewhere.

Do not rent a storage here or any Devon storage. The management is grossly unprofessional,…read moredishonest, with absolutely no integrity. They lied to me multiple times. The upper management told me that I was upset because I was "not getting my way". From the head honcho in Oakland. Go figure. Crooks all the way. My unit was robbed and ransacked. The manager at the time conveniently disappeared. STAY AWAY.

My mother and I came here to this location July 11th 2025 to get a storage unit for some of our…read moreitems because we are moving and starting all over! Melissa the manager was absolutely amazing when It comes to customer service! I am so glad that we came to this location! She explained everything thoroughly! She also had a lovely lady that she was training and she was doing amazing as well! While we were getting g our contract done we had a lot of laugh and it was a great time! I definitely recommend this location as she was very transparent with us on everything and is very personable! We definitely appreciate that because customer service for a lot of companies is not what it used to me! So when we run into good people it's a great feeling! Thank you so much Melissa!

I was previously a public storage for a couple years and it seemed like every other month they…read morewould increase the rent. I decided to find a more affordable facility I found a more affordable unit at extra space on Auburn two month ago I rented a unit for $317 on top of which you pay a mandatory insurance and tax which brought it up to 364.30 which wasn't disclosed enter into the agreement, by the way it was an agreement. so now two months later I'm getting a notice in the mail of a rent increase to 450.30 this kind of slimy greedy business practice has become common they aren't enough people saying I'm done with getting gouged. I'm done with being raked over the Coles taking advantage of because of corporate greed. The only reason is there is two stars. It's because of Vincent, who works at the office. He's always been kind and courteous and professional.

If you want your personal items to be safe, DO NOT RENT A UNIT AT THIS FACILITY!!!…read moreThere have been at least 5 burglaries since October 2024, you can verify this at https://communitycrimemap.com/ The advertised individual unit alarms do not appear to be functional (they are supposed to sound if someone accesses your unit and you are not keyed onto the premises...). Furthermore, there are NO cameras in the halls of the non-climate controlled area, making it extremely easy for thieves to conceal their actions. In the case of the burglary to my unit, Management and Police have been unhelpful so far. Avoid all of the time and money spent getting your stuff back and rent elsewhere, at least at a place with cameras inside the facility.

Upon moving out of my unit, I was informed they "do not prorate the bill on the way out, just on…read morethe way in." So in other words, they are charging for a period of 23 days of this month without providing any services. That is theft and it's disgusting. It's my money for 23 days in exchange for nothing. It's also a conscious, calculated business choice. Their calculation can factor in 1-star reviews, then. I urge all Trojan storage users to give 1-star reviews for this this reason. The employee that informed me of this theft asked "is that ok?" lol. No, it's very not ok. But of course, her hands are tied and she can't do anything about it, because it's an on-purpose, calculated, anti-consumer policy. A remedy would be as follows: 1) refund the money stolen from me for these 23 days, 2) change the policy for all Trojan Storage users so that you no longer charge for services that aren't even rendered (in other words, you need to pro-rate on the way out), and 3) issue a public apology for this embarrassingly grotesque, greedy behavior.

Love this place! Quality is amazing, the facility is new and clean and the staff is onsite every…read moreday and so friendly. You will not be disappointed. The rates are very reasonable, fair and transparent.

amazing customer service! Very friendly staff! Helpful and helped ease my mind on the safety of my…read moreitems!!

I rented here from November 25 to July 26. I had a 10x20 for $189. I was on autopay, so never late…read more In July, they raised my rent to 255 WITH ZERO NOTICE. That's a 27% increase. Crazy! I'm now at a locally owned storage for $151 for a 18x36 space. I gave up convenience and some access hours. I can live with that. Alycia was a pleasure to work with. Too bad.

What a gem you folks have in your manger Alycia!…read more I recently rented a space for our camper and had to make two trips (needed the registration). Upon my return, I had the opportunity to watch as Alycia navigated the clients' concerns about their billing. In short, she possesses the necessary skillset to advance well into management! The ability to cause the client to feel 'heard' while still addressing the issue is now seldom seen. I hope the company is aware of how well they are represented in Alycia! Certainly, a job very well done!!

Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

They were very responsive to my email request. They had units available. I just found a closer…read moreplace.