What a gem you folks have in your manger Alycia! I recently rented a space for our camper and had to make two trips (needed the registration). Upon my return, I had the opportunity to watch as Alycia navigated the clients' concerns about their billing. In short, she possesses the necessary skillset to advance well into management! The ability to cause the client to feel 'heard' while still addressing the issue is now seldom seen. I hope the company is aware of how well they are represented in Alycia! Certainly, a job very well done!! read more

Cheryl was really kind and accommodating to my complaints and went above and beyond to help me.

I want to give a big shoutout to Alycia at Public Storage for her outstanding customer service. She recently helped my aunt navigate a price increase due to market demand, and instead of just leaving her with no options, she went above and beyond to find a more cost-effective space that fit her needs. Alycia was professional, kind, and truly pleasant to work with throughout the process. It's rare to find someone who genuinely cares about customers and takes the time to find solutions, but she did exactly that. If you ever need storage and appreciate great service, ask for Alycia--she's fantastic! read more

I rented here for over a year. the staff was fantastic and the facility was clean but after the first 6 months they would increase the rent every other month. it was ridiculous. read more

I was helping a friend find a large box and this was our third stop. The first place we tried offers shipping but didn't have a box big enough. And their attitude was like "not my problem." In contrast to that was Cheryl and Alycia at Public storage. Cheryl went out of her way to find a box for us and did so with a smile and empathy. She was wonderful and talked to us lie we were old friends. I won't soon forget her kindness. read more

Very good service ... all employees are very knowledgeable I recommend this plublic storage

Very nice and clean. Security cameras everywhere I look. Makes my stuff feel safe. Alicia in the office is very nice as well.

Best price around I could find! The online rental process was very user friendly and made for a seamless move in. I love the security features through the app as well. read more

Got extra items you want to keep safe? Public Storage is the only solution you need. Professional staff, property is nice and clean, overall great value. P.S. Thanks read more

Friendly service and helpful staff! I cannot praise Alicia enough. She is knowledgable of availability and walks you through the process. The facility is clean inside and out. If you are looking for a place to store extra stuff with peace of mind and amazing service then you found it. There is plenty of parking and a dolly if you need it. Convenient little store inside! You can purchase boxes, mattress covers, tape, and more. I also like the Book and Pay online feature as well. I highly recommend this facility. read more

Had a great experience with our local Public Storage facility today . Awesome customer service with Alycia !! She was so much help and very knowledgeable. Made our experience way more efficient and more affordable. Thanks so much . We used the facility at 7427 Roseville Rd , very clean and very secure. read more

They raised my rent by 72% only four months after moving in. You can probably expect the same. After posting this review, Public Storage has responded by postponing my rent increase by 3 months. I'm adding a star. read more

rude. rudest company i've ever done business with. not only are they not helpful in every possible way, they will not work with you when your locker gets broken into. and if you didn't know this, when they sell your locker due to lack of payment, and they get more money than what you owed... people go get your money from the front desk. ask for an auction audit. and it will tell you how much they auctioned your beloved things for. they have to pay the difference in cash. on the spot. period. ..... you're welcome. :) read more

I enjoy my experience using this Public Storage unit. Convenient online booking. The staff is reliable for questions & the Manager has only met me once a few months back but still remembers my name, which is nice attention to detail. My favorite thing is the mobile app, for opening gate/door codes. read more

So having recently lost my job, I've been forced to make a few compromises to account for the substantial loss in cash flow. One of which was to come to the decison to rent out my house. In order to accomplish this however, I needed a storage space for all my furniture and other larger items that I could not possibly stuff into my parent's house. Having explored both the locations, reputation, and afforability of various storage options in the nearby Roseville/Sacramento area, I finally came to the decision to try this location as it was only about 9 miles away from my house and had a fairly competitive pricing option ($92.15 monthly for a 10X15' storage space). I arrived at the facility around 9:45am on Sunday and they opened their doors at 10am sharp. The storge space itself is accessable via gate everyday from 6am to 9pm and the office hours are something around the tune of Mon-Sat 9:30am-6pm and Sun from 10a-2p. I had made reservations in advance online but did not realize that what I had reserved was a parking space (bah..not a storage space! GRRR). But Eliz (sp?) was very accomodating and immediately offered an alternative of either a 10X10, a 10X12.5, or a 10X15 space. Not entirely sure which would be the better decision, she immediately offered to show us the storage lots so we could see for ourselves how big they really were. After taking a look and weighing it against the price, we initially opted for a 10X10 space at $74.10 monthly and also rented a 10' Budget truck at the time to transport all of my furniture in. After loading everything into the truck however, I then realized, much to my dismay, that all the stuff would take a lot more space than I had realized. I quickly called Eliz (?) up and asked if it was possible to swap to the 10X15 space. She was more than accomodating and swapped me over without any additional charges. I was very impressed by their level of customer service and the facility itself is well lit, spaciously, easily accessible, clean, and has 24hr camera surviellence. I would definately recommend Public Storage (or at least this location) for anyone looking for a storage solution. read more

5 stars ! I've never had a storage until recently. I had my belongings here for about 3-4 months and I never had a problem or concern !! All the staff were always helpful and very friendly. The process to receive and vacate was super easy as well!! If I ever need a storage again you guys are my go to ! Thank you public storage staff for making my life easier !! The only process I would change/update is the process of getting access to and into the elevators. Other then that no problems !! read more

Started my rental in Nov . 2021 and in Jan had issue due to losing my keys. That was all my fault but when discussed with front office was told they could cut lock off and would take two weeks. Also that I needed to be present, to accomplish that they would notify me when would happen. Called little after 1 week and left V-Mail but no response. On 2-16 decided to make trip over and found out new mgr had just started. Explained all to him and he found paperwork and info on what had been done without me there. Not happy about that but very happy with new mgr Joseph . Very good to work with and was very pleasant. Thank you Joseph for all your help. read more

I come to this establishment every few months to help my mom clear out her belongings. Last time I came which was early spring of this year the associate who helped was very nice and professional. But I went in today to help my mom with clearing some items and we were having issues with opening the storage. My mom went to check and the lady seemed lazy. She did not want to come out to help. Luckily we were able to open the storage. But I did go back in and asked if I were not there to help my mom would she be there to help? Because some people may need assistance and for the associate not wanting to come out to help wasn't good. It's part of their job to assist people with their storage. And if they cannot walk outside for just 5 minutes out of their day to assist someone then this job is not for them. The lady that was working is named Anne. Maybe public storage needs to see what people they are hiring. read more

Customer service is very professional! Aaron on his 3rd day of training does excellent service! Thank you!

Hands down the best experience I have ever had. I had never rented before but Kiersten reassured me that public storage would meet me needs. She showed me the Units took her time to explaining things. Am very picky about how am treated and she went above what she was suppose to do. Thank you Kiersten for such a great experience and reassuring me that public storage was the right place for me. read more

no issues during the time I utilized this space and my checkout/moveout was flawless and Capri was very helpful and friendly!

So easy booked on line and w was all ready when I got ready to move-in everything is available I just put in the code and Wala I had access to my storage unit so simple so convenient read more

Jackie was at the front desk when I arrived and I didn't have to wait. She went over the hours and requirements so I knew when I had to be off the property which I greatly appreciated. But in my rush to get my truck unloaded on a Friday an hour before closing, I did not pay close attention to what I was doing. I put a piece of furniture in the storage unit, locked the unit, went back to my truck to get a new load, went to add the next load into the unit when I realized I put my furniture in the wrong unit and then couldn't find the unit. Jackie came to the rescue and helped me locate my furniture and even helped me move it to the correct one. All in all we got a good chuckle out of it. Thank you Jackie. You made my move pleasant. read more

Joseph was awesome! One of the best customer service experiences I've had in a while. Once I got my unit, he even locked up the front office and made sure to show me where my unit was and the best way to access it. He could have just shown me on the map, but went above and beyond to make sure I knew exactly where I needed to go. read more

We moved from out of state and put all of our household goods in storage while in temporary housing until we found a home to buy. Cinnamon was incredibly helpful in making me feel comfortable that our belongings would be in good hands while on the property! She was so knowledgeable and informative, and such a pleasure to work with!! The facility is clean and well maintained, and had super easy access. Highly recommend! :) read more

I want to thank Cinnamon for being an amazing person. She truly went out of her way to help my mom who has been renting a storage place for over 2 years. Cinnamon not only got my moms problem solved, but she was so sweet and patient through out the whole process. Thank you dear! Sonia talks very highly of you and was so extremely patient and polite read more

I have been a customer of this location a few times in the last 19 years. I have always been, as satisfied as one would expect to be, dealing with the overall self storage "experience". Unfortunately, one of my storage units was broken into last month. I received a call from an employee to notify me of the break in, in the early afternoon on the next day. When I arrived, I could not see a forced point of entry into the building where my storage unit is housed and wondered how they entered. I was told that they came through the external doors of the building. I asked how could that happen? Did they have a key? I was then told that they do not lock the doors at night! So I then asked the employee about the other security measures like the cameras and various alarms and got a less than satisfactory response. Consequently, I don't believe that there was an alarm event. I filed a report with the County Sheriff's Department. It turns out that a deputy I spoke with was unaware of any burglary or even an alarm event at this location! Also, according to Google Reviews, this isn't the only break in at this location, I read on a review that several more units where burglarized approximately a week ago with the same description of a less then helpful response from the Public Storage staff. I don't understand this lack of forthrightness from Public Storage and the apparent non-reporting to authorities. This location has always been staffed adequately, provided customer service and was maintained quite well until about the six months ago. I noticed very high turnover of it's employees and managerial changes. It seems, I never see the same face twice anymore! Consequently, this might explain the deteriorating services and support at this location and the obvious lack of transparency on the multiple burglaries! Stay away until its fixed! read more

Public Storage - Self Storage Near Me - Sacramento, California

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The manager Joseph, went above & beyond to help me out. So refreshing to have a kind person who actually seems to care about your situation. Doesn't happen much these days - Thank you Joseph - your the Best :) read more

I just had the best experience renting a storage unit w/ Ciara's assistance. This is actually my second time renting a long term storage unit here. I really appreciate how clean & spacious the facility is. The customer service is world class! What a great way to start the moving process. :) read more

I recently went to Public Storage to help my elderly mother with a few things and I encountered one of the most amazing employees while there. Her name was Cinnamon, I just love it. I'll never forget her, she was truly amazing. Her service was top notch; she made the establishment feel luxurious and it was one of the cleanest Public Storages I've ever seen. She was beyond helpful, organized and just overall a Wonderful person. She really helped my mother and I. I hope when I go back I'm able to get that level of customer service. I honestly hope I get it everywhere. Cinnamon was just that impeccable, imagine having to work during this global pandemic and she's out in the field doing it perfectly even though I feel the company should supply them with proper PPE. You can never be too careful. I'm just grateful. read more

Cinnamon was over the top amazing. She asked a ton of questions to make sure we got exactly what we needed and that by far is what great customer service is about. She was super nice and kept the conversation going. I highly recommend her location for a great experience. read more

Property manger, Cinnamon, was amazing and helped us choose the right size unit. She treated us like long-time friends and said hello to other customers by name as they passed. The entire facility and our unit was clean and secure. read more

This place is awesome!!! By far the easiest thing I've ever rented. Great location, clean, and Sharon was extremely helpful.

Thank you to Public Storage for making my transition from Ohio to CA so smooth! The office folks (Kiera!) are so friendly and helpful. I used a POD for delivery and pick up and they helped with pick up so that I did not have to stay to meet the driver for the last pick up. Every time I called the office with a question or concern they bent over backwards to help me. Customer service 6 stars out of 5! Property is clean and always had a feeling of safety for myself and my stuff in storage. I hope I never move again (!) but if I do...I know I can use Public Storage and have confidence that all will go well. Thank you! read more

Received fantastic customer service from Deanna and Sharon today. I am glad we left the other storage company and moved our stuff. Excellent prices online and if you pay for the year you can lock in the same great rate. Hoping for the same great service throughout my rental period. Thank you again Deanna and Sharon. read more

Public Storage - Inside - Self Storage Near Me - Sacramento, California

I'd really like to thank Cinnamon for the over the top and astounding service. Every time my husband and I come in we are greeted and made feel like familiars (which we kind of are). She is extremely knowledgeable, confident, friendly, and intuitive in her position which is comforting. We drive all the way from south Sacramento as well which speaks volumes. I would highly recommend storing at this clean and secure location! read more

Everything from directions to availability (checking in via phone to make sure we could find the place) to friendliness of service from Alycia were top-notch. It was extremely helpful to have a loading cart there. The climate control was important to me and the prices are reasonable (and payment options online are easy to manage). We are very happy to have chosen this location. The large truck we contracted was able to get in and back up easily. It is a good start to a complicated move. read more

This was the first time I've ever needed a storage unit, and Earlene provided 150% customer service and support. All my needs were met. I am excited that I feel safe storing my personal belongings at this facility. Thank you Earlene & Krista!! read more

I selected this Public Storage location as it has plenty of room for a large semi-truck to maneuver. The bonus was the 2 guys who helped me: Abraham and Collin. They were not only friendly and helpful, but also very knowledgeable! Thanks guys! read more

The women in the office are the best! Customer service is a+. I would highly recommend !