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    Extra Space Storage

    3.9 (64 reviews)
    Closed 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

    Extra Space Storage Photos

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    Reviews With Photos - Extra Space Storage

    Ummm sure.
    Scott M.

    I've had a dramatic relationship with Extra Space Storage in Santa Cruz which is a unusual for something as simple as a storage unit. I was blamed for breaking their elevator because I knocked the side of it with a cart (as the door closed too fast). The woman who manages the place pointed out that it was caught on camera, but oddly didn't offer to provide me the footage or show me the proof. I have been in thousands of elevators and they are made of steel, and don't break if you accidentally bump them with the side with a cart - maybe with a sledge hammer but this was just a bump. The elevator worked the next time I was there, and then did not the following time. Jeez, I just checked and their elevator inspection certificates are expired. I took the photo on 12/20/21. The women who manages it was accusatory and doesn't seem to understand how elevators actually work. You can't break them by getting caught in the door otherwise none would work. I returned again months later and the elevator didn't work again. I had to carry all my stuff down a flight of stairs. I'm sure it was me that broke it from 3,000 miles away that time too. They doubled my rent effective January 1st which they will probably do to you. There is no ordinance with the City of SC or the state of California that prevents this. I would strongly encourage you to find another storage facility and not give them the business - they are predatory. And if you are there, move before they prey on you. I will be sending letters to corporate headquarters, the federal trade commission, and many other agencies highlighting their anti-consumer predatory practices. I thought payday loan companies were bad but this takes the cake. Plus, it's one of the most profitable businesses out there per square foot. Now I know why. Look elsewhere and I wish you good luck. Ping me if you are interested in joining a class action lawsuit. PS - The manager was very nice to me when I announced I would be leaving. So maybe it was me? I just wanted to store stuff.

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    6 years ago

    Business owner information

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    Emily S.

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    9 years ago

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    12 years ago

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    6 years ago

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    9 years ago

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    6 years ago

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    7 years ago

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    6 years ago

    This facility is exceptional great people and location. Sunny was very helpful and able to help with all my storage needs.

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    Emily S.

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    6 years ago

    This place has the best access hours and cleanest place around... the ladies at the facility are great.

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    Emily S.

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    11 years ago

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    7 years ago

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    11 years ago

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    11 years ago

    Thank you for making the process smooth easy and pleasant! Got a Great deal on first month free!

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    11 years ago

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    15 years ago

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    14 years ago

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    Page 2 of 2

    Ask the Community - Extra Space Storage

    Review Highlights - Extra Space Storage

    Hannah has been super helpful the entire time I've been renting my unit.

    Mentioned in 4 reviews

    Read more highlights

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    StorageMart

    StorageMart

    3.6
    (53 reviews)

    I had an urgent need to find a storage unit nearby and was attracted to the prices and location…read more The unexpected benefit was the amazing customer service. I was professionally guided through the process of selection and pricing, finding exactly what I needed. The facility is very well maintained and supervised, making the tenants feeling safe and their property secure. I absolutely recommend this site to anyone interested in quality storage service.

    I'm leaving this review to share my experience with the "manager specials" at the Storage Smart…read morelocation in Soquel. About a month ago, I purchased one of the manager-special units. From the outside it actually looked pretty good and appeared like it might contain some worthwhile items, which is what led me to buy it. However, once I got into the unit, it turned out to be almost entirely junk. It honestly looked like a pile of garbage from multiple lockers thrown together. There may have been one or two usable items, but the overwhelming majority was trash. I mentioned this to the manager at the time and explained that I was concerned about what I found. I'm not accusing anyone of anything, but the condition of the unit made it feel like a lot of leftover or unwanted material had been piled together. The situation ended up costing me about $600 just to dispose of the junk and haul everything away. When I came back recently, I noticed two more "manager special" units that looked very similar. From the outside they looked decent, but the visible contents appeared to be the same type of mixed piles. While I was there the first time, another customer even mentioned they had experienced something similar. I'm simply sharing my experience so others can take a very careful look before purchasing one of these units.

    Extra Space Storage - selfstorage - Updated July 2026

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