Great service and friendly staff who helped me find the perfect size storage locker. They worked quickly to get all the paperwork completed and explained everything thoroughly. Would recommend this place to anyone wanting to get a storage locker. read more

Hi everyone it's Dave, let me tell you a little bit about Extra Space Storage at 2900 Soquel Avenue Santa Cruz, the extra space are excellent, there is plenty space, and they got plenty moving cars to help you move to the storage unit, they also have elevator to get you to the second floor if there isn't any more space on first floor, all unit are A/C so if you hot come on down to get kool, it is right off the freeway so it's easy access, people here are friendly you have Hannah haus assistant store manager extra helpful and friendly, thr price is right, friendly staff and extra storage room no wounder it's call Extra Space Storage, the storage unit are clean and kool, extra room, storage hours are perfect they open early and closed late perfect for the people that needs to get their stuff early and come get the things late, Hannah the Assistant store manager are very friendly and professional, i totally recommend this place to friends and family. read more

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Micheal was very helpful with my move-in process and made it very easy,seamless, and pleasant. The facility is clean, easy to access, very secure.. read more

I am new to renting a storage unit with Extra Space Storage! So far so good.. later hours and clean and safe environment make it a necessity.. easy off on Freeway access and Sunny was helpful and professional! read more

If you enjoy rate increases three times a year, then this is your place. Is very clean, but sadly their shady billing makes for a mess that can't be cleaned by elbow grease alone. That takes stopping power like business ethics. read more

Really clean and well-maintained great access hours office staff is really helpful I did some shopping before I chose where to store my stuff there is some interesting places in Santa Cruz for storage this one was by far one of the cleanest and well-maintained places that I saw and that's why I chose to store here read more

Was online looking before the opened, called to inquire about pricing/availability and was told a unit was available, but others were interested, said 1st come 1st serve, then why make a reservation? Baited me on one then tried to switch me to a more expensive, the old bait and switch, on top of that, the manager "ping" was condescending and rude, I didn't believe she had "just rented that one" . A bad system with rude employees is just not up to par....... read more

This facility is exceptional great people and location. Sunny was very helpful and able to help with all my storage needs.

This place has the best access hours and cleanest place around... the ladies at the facility are great.

Great service and what a clean facility! I loved storing my stuff here. Cassandra and the manager Michael were so accommodating and helped me out on several occasions! Love this place.... The employees actually care! read more

D'Pring was super helpful!! She set me up with the right unit for my needs & gave good/clear instruction about my online account. This place is everything a storage complex should be!! Clean, friendly & safe! It's run well & i would recommend! read more

Hannah has been super helpful the entire time I've been renting my unit. She's friendly and efficient whenever I have a question, she returns my calls promptly and above all, she's pro-active! There was an issue with my rent (long story, but it wasn't about my rent being due or insufficient funds). Hannah called me and was unbelievably helpful in working everything out. Her customer service is excellent. read more

Outstanding customer service and attention to detail. The yard is kept impeccably clean and security is of the highest priority. I highly recommend renting a space here. I have been extremely happy in all regards. read more

Thank you for making the process smooth easy and pleasant! Got a Great deal on first month free!

I have only been in the unit a few weeks. I am writing this review based on my initial experience. Extremely business minded and courteous. Well run and professional. Considering the short time I have been in the unit my evaluation may change. The size and ease of getting to the location and unit seem to be good values for the area.I look forward to years of rental here. read more

I stored many valuable items including furniture, blankets and clothes here for the summer. When I initially saw the unit it looked clean, but when I went back a few months later to retrieve something all hell had broken loose!! When first entering the building I thought that they were playing a sea animal soundtrack over the intercom system bc i heard chirping sounds coming from all directions. When I approached my unit I was overwhelmed with a strong odor, not unlike cat urine. When I opened the door to my storage unit it was like being hit in the face with a big bag of used cat litter!! I immediately realized that smell was in fact rat urine as my belongings had been ravaged by rats leaving little holes and LOTS OF POO AND PEE!! Then it occurred to me the "animal soundtrack" was hundreds of rats surrounding me carefully hidden by the thin metal walls. Needless to say I was appalled... ONE that it could get this bad in a few months of absence and TWO that they would fail to inform their customers of such a disaster occurring. Given some advanced notice I could have saved more of my belongings. As I started to immediately empty the storage unit I simply started chucking whole boxes into the garbage out of urine soaked disgust. NEEDLESS TO SAY DON'T RENT FROM HERE UNTIL THEY SOLVE THIS COMPLETE INFESTATION PROBLEM... read more

Rats destroyed several hundreds of dollars worth of furniture. We spend countless hours cleaning the urine and feces off of our plastic containers, which, thankfully, protected most of our stuff. Found two dead and one live one. The district manager offered no concession. We got out immediately. read more

I rented a space there less than a month ago but so far the experience has been great! Manager Michael and assistant manager Zachary have been attentive, extremely accommodating, and fast to respond. read more

IN MY EXPERIENCE - The people who work here are the nicest people ever! I got kicked out of my house and they had space for me to move my things to the same day. I found a new home within a couple weeks and all they charged me was about $30 for insurance. I had access to my stuff whenever I needed to pick up or drop off anything. The facilities are well lit and clean, although I brought to the attention of the staff that there was a homeless lady hanging out in the hallways on the day that no one was working; a Sunday if I'm remembering correctly. (Not their fault - the fences and gate are solid and work well. Who knows how she got in there.) Thanks Extra Space! If I ever need to store anything again this will be the place I go back to. read more

The best storage experience ever! Mike was such a pleasure to interact with and was so accommodating and helpful! The units are very clean and well kept and they definitely go above and beyond to make sure everyones belongings are safe. I will always go here for any storage needs and I highly recommend this location to anyone else who is in need of storage space. Moving has been stressful but having folks like this to help you with the process makes it so much better..thank you for being so wonderful! read more

Thru-out my experience with this company and with this facility I;ve been treated with the utmost respect, always with a smile, and readt to help me with MY needs. They are also a one stop shop for all your move-in needs and I like that. read more

I have had the most horrible experience here! Not only with the unit being invested with rodents and our belonging damaged and smell like the bottom of a rat cage that had not been cleaned. We were not notified of the issue, because they said it would take too long to email all the customer or make phone calls, in order to have the opportunity to protect our belongings. We have been given the complete run around and there has been a total lack of taking any responsibility in the matter. I was also very rudely and aggressively spoken to when trying to follow up on the matter. It looks like this is not a unique situation. Someone needs to do something about this facility! read more

Very good experience. The application took less than 5 minutes to complete. The space was clean and easy to find. Price was good. This feels like a very safe property. Of course, the "FREE" first month didn't apply to my space like the advertising said but I did get "half off" the first month so that was cool. Entering the property is little difficult going north on Soquel and you can only turn right when exiting the property. Overall, a very good experience with a very clean ,safe, space and a very helpful attendant. Dwight C. read more

During a move to Soquel from San Francisco, I had to store all my personal belongings for 6 months as my new home was being finished. I was happy to find Extra Space Storage because it was so close to my home. Imagine my surprise when I returned after 6 months to find ALL OF MY BELONGINGS DESTROYED BY WATER DAMAGE. My $6,000 rug, all my personal art and paintings, boxes of personal items, destroyed. That "1 free month" was certainly a false economy. If the storage units are not waterproof -- what exactly are we paying for? I'd have done better leaving my stuff in a friend's garage. When I complained to management, they literally said TOO BAD -- I SHOULD HAVE PAID THEIR EXTRA INSURANCE FEES. They were not willing to do anything to help out - no apologies, no refunds, and no attempt to make it right. If you read the other reviews, there's also clearly a rat problem in this facility -- the city should step in and shut this place down before they destroy anyone else's belongings. read more