Total bullshit. Had an appt to move into a new unit and get a lock from the office this week and I show up and office is closed. Call the number and they said there was a call off so no one is coming in today. What kind of business shuts there doors for a call out? You don't shut down business you get another person to cover the shit. Completely unacceptable when I am here with a car full of storage items to move and unable to unload read more

My monthly storage rate increased from $75 to $130, a nearly 75% increase. Management stated that notice was sent, but the increase came as a surprise and there was no flexibility or courtesy adjustment offered when I reached out, even though I am moving out at the end of the month. Another ongoing issue was the elevators frequently being out of service. For customers moving or accessing belongings regularly, this can make a difficult task even more frustrating. I understand businesses have the right to adjust rates, but between the significant increase and recurring elevator issues, my experience was disappointing. Future customers should be aware that rates may increase substantially over time and access may be impacted when elevators are unavailable. read more

The guy in the office is nice enough, but don't waste your time with this company. 1. Maggots... Or something gross (see picture) 2. Not safe. The guy convinced my wife that she should get a ground level unit because the upper floors weren't safe for a woman. 3. Deceptive business practices. They sold us on a monthly rate that was actually an introductory rate (hidden well in the fine print, and yes, you could say this was on us for not looking closely enough). Then they sent a tiny half post card sized notice in the mail that was made to look like junk mail so we wouldn't notice it, telling us the price was basically doubling. The people at HQ were unwilling to budge, so I worked with the guy in the local office to get a cheaper unit on the floor that he told my wife wasn't safe (don't worry, I never sent her there). He told me the price for the new unit (which took hours to move all my stuff into) was not an introductory price... It was the real deal and would only go up a few dollars at a time, max. 3 months later, I noticed one of those tiny little postcards in the mail informing me that the price was doubling. Almost $200 for a crime floor, closet sized unit with maggots. And who knows if it would have gone up another hundred dollars in three more months. Needless to say, I got my stuff out of there and will never go back. My advice to anyone reading this: just throw your stuff away. It's not worth it to deal with these storage unit crooks. read more

Extra Space Storage - Maggots or something similar all over the unit, dropping down from above. - Self Storage Near Me - Santa Cruz, California

DO NOT BOTHER! THE PRICES ARE A LIE! They lure you in with cheap prices, then when you are moved in and it would be a pain to find a new storage facility, they raise the prices astronomically! They raised my rent by about 25% and they basically doubled my moms rent, and we have both only been using them for about 3 months. Additionally, I was informed that they plan to also double my rent by the end of the year. I will not be staying with them, and I will be telling everyone I know not to EVER use them. read more

I have been a longtime customer at this storage facility. The accessibility, the security and the value for the price is well worth it. The manager, Rom, is always available, promptly fixes problems when they arise and gives the security needed to make me and my belongings feel safe. Couldn't picture myself doing business anywhere else. Thank you Rom!!! read more

This neighborhood storage facility is ideal! I have been a customer for 4 years and have been extremely pleased with its oversight and services given by the onsite manager, Rom. He has overseen a renovation of the facility exterior (painting, landscaping, asphalting driveway/parking area) as well. He runs a secure and safe environment for the customers. Rom is very courteous and is respectful of the needs of this facility's rental customers. He has made it a wonderful storage facility and continues to do so by answering the numerous daily requests made by the customers. read more

The people who work onsite have all been great. This includes Tom, Paula, Dennis and most recently, Rom. These folks have been the only reason I've stayed so long. They are kind, responsive and hardworking. I can only hope a company that's so profitable is spreading the wealth. After almost 10 years here, I've moved out. Mostly due to the lack of bathroom facilities and the CRAZY, scheduled rent hikes. While I understand the issues of public bathrooms in the city of Santa Cruz...my understanding doesn't make bringing a bucket and toilet paper with me every time I visit my storage viable anymore. I'm to old for this. Isn't there some way even one bathroom adjacent to the elevators can be open and regulated? Pay attention to the scheduled rent increases in the fine print of your contract. It's no wonder storage facilities are killing it on the stock market. If you do the math, you will think twice about all that stuff you need to keep in storage. Thank you to all the great employees I've met over the years. You are the best thing about extra space storage read more

Rom was super helpful! He helped me set my locker right!!! He was super friendly and very open minded!

I needed a space quickly where I could temporarily store & sort several boxes, as I am moving across country soon & my tiny apartment made sorting difficult. Ron understood my situation, & gave me 2 options, noting plus's & minus's of each. I've been able to accomplish a LOT in just a few days, & Ron & Verna have been very helpful, including letting me keep my little dog (in a wire crate) with me while I work, since it wouldn't be safe for her to stay in my car that long. I've rented other storage units over the years, & this is the best place of all of them! read more

Couldn't be happier with the recent experience I had at this location. The staff were kind and helpful! read more

Extra Space Storage - Great location! - Self Storage Near Me - Santa Cruz, California

Many things about storing here was great, but the check out was terrible. I have a lot more concern about Covid than their staff does, and my desire to both wear a mask and stay at least six feet away was something they didn't seem to understand. I was told not to park in one location as I started to move out, and when I finished moving out, I was told I must park in that location. read more

I rented a storage unit here for my college age daughter. She came to me because they had a great special exclamation $53 units. I did a little bit and got her a unit for $75. This month they sent me a bill for almost doubled that amount. These people will get you in and then bat and switch. read more

Rom is amazing, super friendly and helpful! He will help you find the right sized storage to fit your needs,

I have rented for 4+ years and my location is Santa Cruz at Fair avenue storage facility. I posted a complaint 1 month ago. They raised my rent about $50-80 per year. Homeless and tweakers roaming around constantly. However it got worse and I moved out. I made a payment by mail 3 weeks (9/16/22) ahead of time with a letter of my complaints. Note I have never been late on any payments. I pay all my bills on time. They called me to talk to me about my complaints. I gave him proof of renters INS to lower my rate around 9/29/22. After all that (in person) Rom told me I have a payment due. I said no I sent that payment on 9/16/22 with the complaint letter. Payment was due on 10/10/22. They obviously got my letter. I had proof. The check went through with my bank! My bank posted it. I showed Rom from my bank app on my phone. I took a screen shot and texted him the photo, front and back of check with Extra Space storage stamp on the back! He said he would forward to his accounting dept. A week went by and I called him and said well? He then said that he needed a bank statement. We'll that wouldn't be available from my bank until 10/19/22. He said that's fine. I said no, it's not fine. I paid it and I should NOT have to be going through this! After all it's their mistake! They should do the legwork not me. Finally I was able to print out the bank statement from my iPad. I don't get my bank statement mailed to me. I'm paperless. I went in person to Extra Space storage and it was during business hours and he was not there. Frustrated, I texted him and by the way he takes forever to text me back, on average about 24 hours. He texted me back saying to drop it off on Monday 10/24/22. (Also they stopped my gate access. I was furious. He unlocked it for me. I took precautions and moved all my stuff out. I took my lock and said I'm out. I'm done with you guys, this experience has been hellish) So I did, I dropped off the bank statement and I asked him to text me that he got it so I have proof since they tend to lose things. Then I get a letter in the mail for preliminary lien notice. Saying I'm 14 days late. My unit is locked etc. Two more instances of me feeling very unsafe. 1. The tweaker, a new one. Seems like he's trying to be normal inside the facility. I was in my unit moving things out and got in the elevator and of course the tweaker gets in too, he's quiet and ok in the elevator and then as soon as he gets out of the unit, he walks out of the gate and yells at the top of his lungs "f**k you." Then he goes on yelling and ranting and walking around behind ferrells. 2. I was in my unit and the tweaker walks by a few times making me nervous. I texted Rom to kindly make the rounds because I feel very unsafe. I got my stuff and got out of there quick. Rom didn't text me back until the next day. Gee, thanks. So EMILY, before you say call us blah blah blah, I did, I have. On the phone, texting and in person. I still want this cleared up. I don't like any negative anything on my record. I've asked for a number higher up, management, corporate or customer service a week ago, still no number. Rom Galeta is absolutely NO HELP. Meanwhile I looked for another storage facility and I found Statewide storage for a fraction of the price. They are really nice. Unit is clean and feels extremely safe. Renters there are hardly there, if they are they are business owners, they smile/polite and are normal. Doors are metal that roll down. Not like extra space where it's a door with hinges on the outside, where a thief can easily pop off the hinges to get in. So Emily, Rom Galera, if you don't want me report you to the better business Bureau and to post bad reviews (facts only) to Facebook, instagram, twitter or google fix this matter! ASAP! Rom knows my name. He knows very well my complaints and still is yet to be resolved. Oh I asked Rom who Emily is (business owner) he said he doesn't know who she is and it's a national chain, there is no business owner. So who are you Emily S? Laura read more

I have been using Extra Space Storage for along time. They are kind and helpful. The place is maintained and I feel my stuff is safe.

I had broken up with my fiancé and needed to get her stuff out of my apartment fast. Extra Space Storage was utterly professional and straightforward. I got everything I needed the first day, within 1 hour. Didn't touch a thing in the unit for a year. When my ex-fiancé didn't empty her stuff out of the unit before the lease ended, Extra Space spared me a day to clear it out. I felt well taken care of! read more

I appreciate the deals and longer hours of operation compared to other storage places.

Rom was so friendly and helpful and made the stressful process a breeze. He was also very transparent which we appreciated. Security seemed very secure. Highly recommend for storage needs. read more

Our storage unit was broken into and our belongings stolen. We were not alerted. We were offered nothing to make it right. Immediately after this we got a notice that the price would be increasing. No security and no cameras inside the building. Not secure. Don't store anything here that you want to see again. read more

After I spoke to an employee that I no longer needed the storage unit he said I would not have to pay. Of course I wouldn't since I already took my stuff out. He lied to me and my account has been charged. I already filed on BBB. Basically I was charged over $200 for not using the unit this month. This is outright theft. I will fight this and continue to leave reviews about this theft. Disgraceful. This business is taking advantage of people like me when it is economically difficult. read more

Storage unit was broken into within less than 24 hours of storing my stuff here. Many irreplaceable items were stolen, including a variety of guitars, amplifiers, and other electronics. No cameras in the hallways, very little urgency in Extra Space's response. Filed a police report with no hopes of quick action. Their insurance claims take forever to process and I was ghosted multiple times. Hoping to receive at least some compensation for my stolen goods, which would be in due order considering I did pay for insurance coverage. I would not recommend storing your items here. This is not the only theft to have happened here. Honestly, considering this business' location and the surrounding social environment, I would not be surprised if there were people living in these storage units. $150/month for a unit may be a preferable alternative to homelessness for some people, especially because housing costs are through the roof in this area. Definitely sketchy. My advice: Stay away from this business, store your belongings with a more secure and competent establishment. read more

Very help staff and stuff. We got a nice storage and and we had a nice area where the storage unit was in there.

They no have my size unit zero the people are nice and show me around. Friendly Tambien!

This extra space is great and a timely deal . I got a space in less than an hour with a great host. The facility is clean and fresh with fresh air and a warm welcome should be expected for you. read more

BEWARE. What good is Extra Space if its not Extra Safe? I recently had several thousand dollars of stuff stolen from my Extra Space storage unit, here are a couple of reasons I recommend looking to store your stuff elsewhere. (1) If there is a theft, the management will not report it to any of its customers. Wouldn't you want to know if there was a theft so you could check YOUR unit to make sure everything is intact? (2) All units in this facility are "protected" by cheap doors that can be popped off the hinges with a screwdriver. The units are more like closets than traditional roll-up aluminum doors. I.E. YOUR STUFF IS NOT SAFE HERE, and the photos of the interior hallways depicting aluminum doors ARE FALSE ADVERTISING - walk into the facility and see for yourself! (3) Junkies hang out behind the Ferrell's Donuts right next to the Storage space. They have a constant eye on customers unloading their stuff into the storage facility from behind the chain link fence. Took me a while to notice this, and its creepy. (4) The place is an ice box, freezing all of the time. (5) The units are absolutely disgusting. Soiled wood panels and cheap materials. Half of the units don't have lights. SEE POSTED PHOTO (6) The manager is a fool. I told him about the theft and he literally responded by saying, "well, there's not much I can do for you." Um, actually, there's a lot you could have done besides slide an insurance claims pamphlet across the table. (7) Extra Space has one camera per floor, and the tapes are erased every 3 weeks. Should you check your unit every 3 weeks to make sure nothing has been stolen. Answer: APPARENTLY, YES. For all I know it could have been an inside job. No one at the company seemed to take it seriously or care at all (including the regional manager). ------------------- Amendment to original post: Just for the record the insurance company (Beecher Carlson) has agreed to cover my stolen property after their investigation because it turns out that there was evidence of forced entry (scratches on the door hinges indicate someone just popped it off), validating my second point above. read more

Extra Space Storage - My disgusting Unit - Self Storage Near Me - Santa Cruz, California

Extra Space Storage is really great, I was able to get an IMMEDIATE storage space on the same day I called & did an online reservation. I was even able to happily get a ground floor large 10x10 room, which was just what I needed, and, UNBELIEVABLY also got the 1st Month FREE! Wow! I'm really still in shock over this wonderful deal, only had to pay about $$39.20 for startup fees and insurance combined in total. With no obligation for a 2nd month or anything! That is just simply amazing. The phone setup of the account was easy, and meeting the on-site manager was very helpful and pleasant as well. read more

This company is the absolute worst example of unnecessary predatory price gouging I have ever seen in my entire life. I am an artist in musician doing my best to continue to live in the town I have been in over 20 years, after seeing so many amazing creatives be pushed out due to the outrageous price gouging going on everywhere in this town. But while it's all ridiculous, I would have to say that this specific extra Space storage is the absolute worse example of that. Even before the pandemic it has been an ongoing struggle and fight with them to keep them from continually outrageously inflating the rent regularly for no reason. Even after their elevator went out right when I needed to move a whole bunch of stuff back into my storage unit, and the 73-year-old man with a bad hip on the waiting list for a surgery for a new hip who was helping me had to bring many loads of heavy boxes up three flights of stairs, these jerks still continued to try to dramatically raise my rent short after . And then during the pandemic, before the government was putting limits on rental increases they were still trying to gouge and profit off of a horrible collective disaster while so many were out of work. It was disgusting really. But what really takes the cake is that after the pandemic, when rental restrictions came off, my 6x10 unit, that I had fought tooth and nail over and over again to stay at around 140-150$ monthly, which was already high for me, They Immediately attempted to raise to 240$!!?@#$ I mean seriously what in the actual f@#k!?! That would be like a landlord raising your studio rental price from 1500 to 2400$ in a single day! How could that ever be ok, ethical or legal!?! That means that they tried to give me a whopping 41% rate increase. , attempting to almost double my rent as soon as they were able to. Giving zero f@#ks about the challenging state the world was in at that time. I want you to consider too for a moment that while so many other businesses and people, as well as even renters were struggling through these challenging pandemic years with many people out of work and struggling to pay their bills, extra Space storage as well as other storage providers was not losing a dime or damaged in any type of way. If anything they probably flourished even more at this time with all of their storage units packed to the brim and being rented out and not being protected by restrictions set in place for other rented units, meaning that people still had to pay their storage unit even if they couldn't pay their other rents. But even considering all of that, this incredibly disgusting predatory company took zero time to participate in one of the most disgusting and worse examples of price gouging I've ever experienced or seen in my life attempting to raise my rent over 41% at one time. Now because I fought them hard on this, they only ended up raising it by about $40 , which was still a 21% rate increase, a rate that very much hurt me and was difficult for me as a struggling artist attempting to continue to stay in my town of 20 years, but which they, a company who had profited quite nicely from this difficult time for so many others, absolutely did not need and just did it because they were greedy asses and they could. I am currently trying to fight one more time for them to not raise it another $15 today! The last thing I would like to say is that the managers and workers at this establishment, who I've seen a few come and go in my time there, have been nothing but helpful and doing their best to be good at their job and help the customers. And honestly I feel bad for them because many of them seem about as disgusted with the situation as I am. It is not the lowly store managers that I have issues with, they are great workers just doing their job and trying to get by in this economy just like me. It is the owners and heads of this company that are notoriously hard to get in touch with and who are creating these predatory price gouging practices that are draining the community without really offering any value back with the astronomical dollars that they are raking in to the communities they inhabit and the impact that they are having among the most vulnerable among these communities. In general I believe that more laws need to be put in place on the predatory price gouging practices of storage companies like this. And more responsibility on the owners of these large companies on restricting their predatory practices. Please reply to me if you want to know more. read more

Rom made it an easy and great experience in setting us up with our storage unit. I would highly recommend Rom and this Extra Space Storage location to everyone. read more

The location always made me uneasy but this place had the only unit large enough for a massive amount of furniture I needed to temporarily store. No matter what time of day there are always folks lurking or hanging out here. There is a mobile home also on location so if you have an outside unit near the exit gate it can potentially interfere with accessing your unit. For some reason my usual storage lock wouldn't work because they painted over the lock catch or something and so I had to use a thin one that could have been easily broken. Lastly, the company continues to fee increase on a regular basis. I would shop around first before going here. I do not recommend unless it is an emergency/temporary situation. read more

Manager Dennis was very helpful and friendly, even compassionate and I came in to begin the rental process. He was transparent with the fees and payment schedule and insurance. I enjoyed the interaction very much, and it helped me to be positive and excited about my move. It didn't even take too long, and I was driving in the gate with a load of boxes within the hour. read more

I had a great experience at Extra space Santa Cruz. Friendly service and easy move in and out. No problems during my stay!

I have personally never used a storage unit ever in my life. So in renting one I was a little clueless but Tabitha was so helpful! She walked me and my housemates through everything with EASE. Not only that she was Super nice and friendly and happy to answer any questions we had. I sincerely appreciate her and all her help. Highly recommend read more

Awesome service! Dennis takes pride in his responsibilities. We moved from the area and needed 3 storage units. Hated leaving our belongings behind but felt secure knowing that our things were safe and that the units were checked on. Thank you Dennis read more

I decided to get a unit here because a friend had recommended it to me. The person who helped us was named Dennis and he was very helpful and friendly. The inside and outside of the facility is clean and well kept. I highly recommend it! read more

My rent on unit has gone up $155 in the last 12 months. I logged in to pay for October & it was $77 more a month; this after $78 increase 6 months prior. I received NO NOTICE. I called to ask if it was a mistake & received no call back. This is price gouging at a time most of us disabled seniors are stretched to try to pay for basics. I might also add the last increase I was also not given courtesy of notice. Don't put your stuff here unless you can afford an annual increase of 120%i. Please be warned of their business practices. Unethical is putting it mildly. I started off 2 1/2 years at $168 & now at $355. But the last $155 increases I received no notice how is that even allowed? They get 2 stars for the facility's cleanliness. read more

Extra Space Storage illegally drains resources from Santa Cruz County. Yes, laws protect California consumers from dramatic price hikes. If Extra Space Storage or any other Santa Cruz business tries to rip you off, please notify our district attorney. https://www.santacruzdistrictattorney.us/Portals/24/pdfs/Price%20Gouging%20Incident%20Report_1.pdf read more

Dennis is an excellent manager. I feel safe and secure knowing he's there. Also very helpful and friendly. Clean and spacious. I won't rent anywhere else from now on. read more

Rented a unit just for 1 month, upon inquiring for units at the facility, Tabitha was a great help and showed me the units in person, broke down pricing, and explained the lease agreement very clearly. read more

We needed a last-minute storage unit, and ROM was courteous, helpful, and responsive.

I recently made the unfortunate mistake of renting a unit at this facility! I had only been there a month and the elevator breaks down , a note on the door says it will be broken at least a 5 weeks.im on the second floor so I'm.expected to walk up and down stairs with whatever stuff I'm leaving or picking up?I informed the manager that I have a heart condition and this was not acceptable,! They responded with "the best we can do for u is u can make an appt Tues ,thurs or sat and someone will help u!? Well that's not acceptable or possible! So I asked them to give me a ground floor unit ,at the same price I was paying!? They refused that! They then tried to run the credit card through for payment with out my authorization! They have cost me now in the 1000s with lost work ,since I cannot unload my truck or pick up supplies! I've asked them repeatedly to have SOMEONE IN CHARGE CALL ME SO WE CAN RESOLVE THIS MATTER ,AND THEY DID THAT BY DENIED ACCESS TO MY UNIT AT ALL! EVERYTHING THEY ADVERTISE IS A LIE ! FROM THERE CUSTOMER SERVICE TO THERE FREE FIRST MONTH TO THERE STATE OF THE ART EQUIPMENT! I DONT SEE HOW THEY CAN CHARGE ME FOR A SERVICE THAT THEY ARE NOT PROVIDING? THUMBS DOWN FOR THIS BUSSINESS! read more