Kadiesha, manager is very rude and demeaning. Her abrasive attitude and lack of professionalism is not a good sign for extra space storage. I will NEVER do business again with this location. Other managers in this area are professional, nice. Kadiesha is not a good manager. read more

Be honest about the storage price doubling after the introductory price. Be upfront about how many months is the introductory price and how much the price will increase. Stop playing games with customers....sounds like a bait and switch move. Then you'll get the standard response about the "market "...there's a way to handle price increases without being deceptive. I've moved my items, I'm not interested in calling & providing any additional feedback. It's obvious from reviews, this is common practice. read more

More than exceptional storage. Gated entry. Parking for large trucks and other vehicle. Inside was very clean and insulated. Associate walking the area keeping it clean and safe place to store your precious items. Check out process was very fast and easy. read more

Highly recommend! I rented a unit with them a couple years ago before I moved into my current home. Now that I'm moving again (downsizing), I'm going to be using them again. The Virginia Beach facilities are very clean, secure and easy to navigate, and they provide great customer service. I just wrapped up a phone call with one of their reps who noticed a discrepancy with my online rental. I'm grateful they called too, as the discrepancy would've cost me significantly more money. The gentleman I spoke with got it resolved in no time at all! read more

Very disappointed in this company! I think it's quite convenient that the company can send me information through email without any issues until it comes time to increase my storage unit cost. Very deceiving and scammy. My storage has gone up hundreds of dollars in less than a year. I understand that we're all here to make money but this is very poor practice. I have a bad taste in my mouth in regards to extra space storage now and will probably never use them again. read more

Very helpful staff. Saved me a lot of money by finding offers online. Give them your business!

I lovvveeee this place!! I've used them multiple times for deployment and for extra storage and they're awesome!! Customer service is always extraordinary and they will accommodate you in whatever you need!! Best storage company and definitely worth it. Thank you! read more

Here we go again, another rate hike. Have been a loyal customer for a while now, paying on time every month. Accepted the small rate increases they have done, but now is getting ridiculous. Was just moved from $171/month (this has been a constant theme) to $175 and now get a mailing stating they are jacking it up to $210. Before I know it, will be able to rent an apartment to put my stuff at this rate. Perhaps due to losing so many customers that they need to charge the others more. Worthless to call as all I get is they will has the manager and the answer is always relayed back as a nothing they can do. Save yourself some time and money, don't rent here. Will start looking today for a new place. 2-stars as the facility is clean. Emily, thanks for a reply but $25 increase a month when we just had one within the last 6 months? Our rate has nearly doubled since using you all. At this rate, we have to sell everything just to pay for the storage of it. Just not a good experience. read more

I've went with a couple other storage unit companies before and I can say this place is definitely the best out of them. There's no hidden fees unlike some places and if you go online to reserve you can get some really great special rates. The best part about this place is the personalized customer service we received. Everyone here was super nice to us , not pushy sales people & they kept their office clean and neat. They really are the best I've seen! read more

The staff here are great! Very responsible prices with a wide variety of unit sizes. Most of the facility is climate controlled and the buildings are kept very clean! read more

This is my 2nd go around using this facility. Always friendly service. They have climate controlled units and are reasonably priced. Online access to manage your account. When I moved out of the unit a few years ago, it was hassle free and warm welcome to return if I needed to use their facility. Great variety of sizes of units and staff never makes you feel like it's an inconvenience to show you multiple units. read more

Very awesome customer service! Very helpful and extremely professional! Provided me with excellent storage needs and explained paperwork in as easy to understand terms as possible. Easy to get in and out of, and very simple contract terms! Would definitely recommend using this facility not just because you need the storage but for the people that work here! read more

I was able to reserve online and I got a call from Chris almost immediately. He asked if I had any questions or concerns. I reserved an 8x10 on the first floor which is great but instead I got 2 5x10's instead. The full 8x10 was on the second floor and the first floor was obviously convenient and I have couches and a formal dining table to be put in soon which I have chosen the 8x10 online. On the upside if I don't need one of the storage units I can just dumped it and get charge for 1. I wish it had a moving service with it, that would have been a bonus. read more

Nice clean facility. Very professional experience. Pricing was explained very clearly.

I've had quite the month of dealing with moving issues and Extra Space Storage has been the only shining star of all the vendors I've had to work with during our move. I began on the website and web chatted with a customer service rep. He pointed me to exactly what I wanted and pointed out some online specials. He then said that someone from my local space would call me soon, my phone was ringing before I had ended the chat with the rep. I spoke with Erica who was amazingly helpful over the phone, with her follow-up, and a delight in person. I'm so relieved that this last stop from the very stressful move was easy and without incident. Thank you Extra Space Storage and thank you Erica. read more

Needed to combine two units into one. Chris made the transition with no problems. As always he worked with what I needed and delivered. He explains everything. Climate controlled, Clean, safe and convenient. Easy access to my storage unit. You get the best deals reserving online. Would recommend to others. read more

Brandon did a great job and was friendly, courteous and helpful. He took the time to show us the facility and storage units, so that we could make the best choice for our needs.The facility was clean, and I love the climate control and safe feel of the building. Keep up the good work! read more

This place is fantastic! The customer service is absolutely the best and the prices are great. Chris is very nice and always has a smile on his face and really cares that everything goes smoothly. The online service is easy and convenient as well. Don't go anywhere else, you won't be sorry. read more

The whole facility is great. It is super clean and the units are spotless. Chris could not be any more pleasant and in addition he is super easy to deal with. My wife and I could not be happier. read more

Great customer service experience! Erica went above and beyond to overly accommodate our move into a bigger unit because we needed 'extra space'. You should definitely check out their customer rewards program. Their security cameras throughout the premises are a great security feature. This location's management is friendly and helpful. read more

Chris was a great help, the process went quickly and easily. Appreciate the effort to show me options and he explained everything clearly. The facility is kept nice and clean, location is in good location, feels secure. Will definitely recommend to anyone in need of storage. read more