NEGATIVE STARS RUUUUUUN from this absolute SHAM business…read more I had to get this storage space through my company as they were relocating me to the UK, and at the time, it was privately owned. This is the THIRD owner of this space and it is an absolute RACKET. DO NOT DO NOT DO NOT ever use this business!!!!!!! not only are they unprofessional bordering on criminal with their policies (they sold the company and let me know the day of that it was sold and there was zero option to opt out of the new owners, change payment, do anything) the space is seriously not kept up at all - there was a roof leak recently and my space was damaged because there is nothing over the individual spaces but the main gigantic roof which has major water issues especially in winter (hello New England) STAY AWAY FROM THIS CRIMINAL EXTORTIONIST EVIL COMPANY the absolute WORST! won't protect your belongings, takes zero responsibility for their SOLE purpose, evil evil evil extortionist assholes. STAY AWAY. you're welcome!

Good price. Sandy, site manager, is terrific. She answered all our questions, gave us good…read moreguidance, treated us well and remembered us (!) when we saw her onsite. The facility is always clean and always feels safe and welcoming. I would use this facility again and recommend it without hesitation.

Great temporary storage for living room furniture. Inexpensive, clean unit with no leaks, and easy…read moreaccess outside their business hours. More convenient location and cheaper than Waltham storage that got bought out by corporation and prices were hiked. The staff are EXTREMELY helpful, courteous and professional.

I have had some pretty poor interactions with uhaul throughout the years... I have never had a bad…read moreexperience at this location. Great manager and the people at the counter seem to interact with customers as they are treated. If you treat them with respect, they'll do the same. Even when I've seen some pretty obnoxious people , they keep it professional, but a little kindness and respect go a long way with them. Recently my so forgot her code to self storage right as they were closing up so I ran over and they were happy to help. Honestly can't say enough great things about this place.

Recommended by my mover. Clean facility and units, good access for loading/unloading. While this…read morelocation's office is closed on Saturdays, the manager very kindly met me so that I could open an account without having to take time off of work. Pricing was just as good as other storage facilities, without all of the fake extras. (i.e., you don't have to buy their lock or their insurance)

- Exceptional, friendly customer service - Always clean &…read morewell-secured - Very reasonable prices - 5am-11pm access You couldn't ask for a better place to store your stuff whether it's for personal or business use! For Bostonians, I even think it's worth the drive to either Medford or Charlestown. I have a unit in Medford, but I actually toured the Charlestown location first when I was searching for a storage place about a year ago.

I wanted to add a quick review on Kelly in the front office as she has been extremely professional,…read morefriendly, and accommodating during the time I have been storing at this facility. The facility is very clean with multiple entrances on three sides (dollies and carts are placed at each entrance). If you go after hours there are security keypads and security cameras. The prices are reasonable and it's conveniently located right off route 95 and is located on Boston Road (3A) in Burlington Center. I highly recommend this storage facility to anyone looking for safe and secure storage.

Amy was very helpful - I needed to switch unit to wider rather than deeper (same dimensions) - she…read moreshowed me a few different units between both buildings helping find right fit for my needs - she also took time to explain contract/obligations, answer all my questions & discounted 2nd month rent - despite negative reviews about raised rates, she assured me no rate increase prior to 9 mos (plan very short term rental) I vetted storage facilities in city & burbs - this facility has excellent customer service, competitive rates (lower than any facility I found) & convenient, easily accessible location I also spoke with another female employee regarding reservation who was very helpful - unfortunately, I didn't catch her name I am very new to this facility but my experience so far is excellent

The service was great. The quality and cleanliness of the space was as described and the access to…read morethe storage area was easier than expected for a city storage space.

I was dealing with a very complex wine storage and cellar management issue from California…read moreinvolving a collection being moved from New York and Jahn and his team went above and beyond to help me with this very complicated situation. I could not have asked for a more accommodating, friendly, and professional group of people. The wine storage area is incredibly secure and at the right temperature and humidity levels. The lockers do not have shelves, so I would recommend bringing your own very sturdy ones to maximize the safety and efficiency of your storage needs.

After a great deal of research, I went with Aviv Moving. I have never had such an easy move. If…read moreyou want a hard working crew and excellent customer service - look no further. I moved into a 4 br home from a 4 br apartment. They were careful, professional, and upbeat. Hard to do while hefting heavy antiques and many boxes. Worth every penny of their very reasonable rates!!!

Probably fine if you don't have nice furniture. They tried to dissuade me from insurance the first…read morehaul, and i got anyway, so they left my nicest pieces for the next round. Got talked out of the insurance the next time - one antique is missing a full drawer- another has a huge chip out of the front. Nobody has called me back about this. They also spent hours trying to convince me it was impossible to remove two pieces of furniture from my home, saying the house must have been modified (it wasn't). The house did not get built around the furniture. FINALLY (and probably $700 later) they got the furniture loaded.. shocker that it actually did fit out the way it came in They also labeled nothing. I've moved over 20 times, even abroad, and have never experienced such negligence BEWARE Angi is over for me as well. Can't trust, clearly

What a HUGE relief that they sell U-Haul moving/storage items! All I needed was a mattress bag and…read morethe plastic cover for a sofa, but the U-Haul location nearby (N. Beacon St in Brighton) only had one. I didn't even know this was an option until I clicked on "locate nearby" and Watertown Self Storage popped up. Not only did they have what I needed (and picked up 30 minutes later) but to avoid the craziness at the N. Beacon St location is a relief. Watertown Self Storage is clean, organized and new; U-Haul is old, dirty and a hot mess. The 9 foot cargo van is also available for pick up here (and can be picked up during off hours!!!) and I have a tentative reservation for that later this month as well. Great find, right behind Target and parking right out front

Keep your receipt! Tried to return or exchange 1 unused wardrobe box (still sealed in packaging)…read morewith a different type of box. Girl working there was annoyed like I was asking for something out of the ordinary. I was hoping they had the ability to take back items of you bought them there with your credit card. Home Depot does, is only a few blocks away, and their moving supplies are a lot cheaper. Not sure why I bought boxes here in the first place.

As unpleasant as it is moving, Frank and Roadwarrior made it easy. They were all professional and…read morehelpful. I also used one of their storage units and it was never difficult to get access. I would highly recommend this company and would use them again!

They made my move so easy. Showed up on time and did all the heavy lifting despite a lack of an…read moreelevator. They busted their asses to do it quick too.