Customer Service was excellent! Eric was great! Extremely professional, well informed and made me…read morefeel very welcome!!

Save yourself the headache and stay away its SOOO hard to get in touch with someone that works…read morethere they NEVER answer the phone NEVER call back every time I stop by the office NOONE IS THERE during business hours this place is an absolute shit show!

They just did a great job moving me on a very rainy day. I moved my furniture from storage to a…read moresecond floor in the pouring rain.

Hard working no nonsense guys. Pricey but worth it. Not the friendliest crew but would definitely…read morehire again.

Make sure you get a receipt when you move out or you'll be billed for months with an empty unitread more

Had a great experience with them. Stephanie and Michelle were great customer service folks and…read morevery helpful.

This is my second time using Mozart Moving and both times have been truly excellent! By far my…read morefavorite moving company, they are super communicative and professional, and the move was extremely quick and smooth. I really highly recommend them!

I had a super smooth, easy experience with my move today! Stephen and Tony were on time, friendly,…read moreand worked really efficiently. They were like a well-oiled machine! The 5% discount for paying with cash was awesome. I would definitely use Mozart again!

Great temporary storage for living room furniture. Inexpensive, clean unit with no leaks, and easy…read moreaccess outside their business hours. More convenient location and cheaper than Waltham storage that got bought out by corporation and prices were hiked. The staff are EXTREMELY helpful, courteous and professional.

I have had some pretty poor interactions with uhaul throughout the years... I have never had a bad…read moreexperience at this location. Great manager and the people at the counter seem to interact with customers as they are treated. If you treat them with respect, they'll do the same. Even when I've seen some pretty obnoxious people , they keep it professional, but a little kindness and respect go a long way with them. Recently my so forgot her code to self storage right as they were closing up so I ran over and they were happy to help. Honestly can't say enough great things about this place.

Price is too high for this unit to be involving homeless people, bugs and roaches that have…read moreprobably have eggs. On top of that I also saw a pigeon inside (weird) lol I will change my review when they eliminate all pests and bugs and homeless people that bring food inside

(seems to be under New Management and it SHOWS!)…read more UHAUL THANK YOU LETTER AUG 3, 2024 To Whom it May Concern, I had a wonderful experience using U-Haul to help my son relocate from Mass., to SC. On our first visit to the Malden U-Haul 420 eastern Ave branch, Monica looked up our information in the computer and explained the various pod options and time commitments along with specialty boxes for TVs and glassware which we ended up buying at a later visit. (By the way, her recommendation for sizing on that TV box was a perfect fit!). She also told us about the Free Used boxes that other customers had returned that helped save us money! If we had any last-minute changes, she assured us that if we needed a second box, that they would have another one set up next to our 1st box on moving day! This was very reassuring --- fortunately we were able to fully pack just one box. Andrew, the store manager, was also very friendly, and helpful. Every time he stopped by to check in on us during our various visits to make sure we were getting everything we needed. On another day, we were also helped by Shaheed, to get an upgrade from a van to a truck with a ramp, and we were glad we did! It cost a bit more, but we were able to load all the apartment boxes, Bike, computer stand, 2 chairs in one move and into one U-Box! The truck was very easy to use and had more than enough space for our needs. The moving blankets were great too for the pod and we fit more in the unit with our straps. Every staff person we met was always caring and helpful! My Son & I Highly recommend them for all your moving needs! Please feel free to share this with your upper management. Many Thanks R. Nadeau & T. Nadeau

12.13.25 Approx. 330pm…read more Where do I even begin??? This storage facility was awesome back when it was Medford storage. The workers then were amazing. And they actually cared! Now that it's EXTRA SPACE STORAGE, the workers are completely incompetent. First off, the whole place was cold. The heat wasn't on at all. And had a very strong smell of weed lingering around. Zero ventilation! Second off, we were offloading a very heavy tool box in a box truck. There are 3 regular bays for smaller loads for SUVs or cars. There are 2 additional bay doors for trucks as the loading dock is higher. When we arrived the loading dock we needed was being utilized by a SUV, NOT a truck. I went inside and asked the workers if it was one of their employees, they said no it wasn't. I said ok cool no problem, we will just patiently wait for it to free up. The people who owned this SUV weren't there actively unloading or loading their vehicle. They used it as a parking spot for the next 1.5 hours as we sat there and waited like idiots. The workers knew which section their unit was located in as they can see from the CCTV. Did the workers take a walk to find the owners of the said SUV to have them move their car? NOPE. They sat there and did absolutely nothing. They didn't help aid the situation of common storage etiquette. If you aren't actively using the bay doors, don't use it as a parking space. Kindly move your vehicle until you need it again. Especially if the bay door is meant for a TRUCK! It's just common courtesy. Third off, when this big heavy tool box came crashing down it made a loud boom, not one person came running over to check on us to see if we were ok or needed help. I get that it's a self storage facility but we could have gotten hurt not having the proper loading dock accessible. Fourth off, the new parking lot layout is just dumb. Random islands in the middle make it hard to get a truck in there. Like, why?! Fifth off, the far left dock where we were at, the door kept malfunctioning! We were actively offloading it kept shutting down on us about every 2-3 minutes!! Which is a huge safety issue!! Somebody should call OSHA as I'm sure that's a violation! When we first moved in we were given a set of rules and policies. Basic storage facility etiquette. Why can't people follow these same policies? Do people not have brains nowadays?!

I go here for work sometimes. Debby is super nice/accommodating. Carts are always readily available…read morefor use even when its really busy. Able to get in and out quick very clean good temp control.