I have been a customer since 2018. At that time, they offered 2 months free if paid a year in…read moreadvance; which I did. It worked out well until Stephen S. left. Rates were raised and No Longer offered the 2 month special. Now, August, 2026 I have emptied my storage unit. I am owed a refund, which I have not been able to collect. When I call Kendra she says she will let me know when to pick up my refund. She never calls me back. I have always paid for a year & on time. As a loyal customer of 8 yrs. I would appreciate the same respect. When can I pick up my refund? Thank you. Diane Q.

Poorly ran,many different faces in office,I was told I had to move units recently and time was…read moreup,and being that I couldn't move things in their time line they terminated me,and I also expressed I was moving storage places,,so when I get there I find my unit was messed up,the one end was with the one end wipe open,the door was off,They already started renovations,had to go thru my of what was left of my things,,It was a mess.. People find better storage place,they are careless,rude,all about money,,,the back entrance was ripped off,no regard for my things,,,My movers were disgusted,,,I always tried keeping up on payments,,,,,I wasn't perfect but I tried,,,But they crossed the line....they started throwing my things away....

Highly recommended. Very clean, and Diana (the manager) is great with the details…read more It's worth the extra drive.

From the owner: Clean, affordable, convenient storage with no hidden fees or long term commitments.read more

Christine was very helpful in arranging winter storage, assisting in getting my boat from Maryland…read moreto Ohio, dealing with my transporter. Looking forward to working with Danny for maintenance/ service issues.

From the owner: Mercury/Mercruiser Dealer. Certified Mercury/Mercruiser…read moreinboard & outboard repair and service. We repair all power boats. We specialize in Winter Boat Storage: Heated, Inside Cold & Outdoor. Boat Dockage. We have a fully stocked ship store with parts and supplies.

Amy was awesome. Made the whole process super smooth. She is able to manage multiple customers…read moreefficiently.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

We have used this moving company twice now to move an elderly family member. They were very…read moreprofessional, efficient, and personable. They took care with her things as they packed and unpacked. We would use them for every move. Pricing was very fair and competitive to other companies, the final charge was actually less than the quote. Great communication. We knew when they were on their way and when they arrived. Very grateful we found Moving Ahead Services!!!

Super friendly staff, professional, efficient and showed up on time. I would recommend to any of my…read morefriends.

Great storage place. Brand new and clean. Security cameras inside & outside. The guy who rented…read moreme my unit was very professional and Helpful. He didn't try to sell me stuff I didn't need. Great experience & GREAT VALUE!

From the owner: Welcome to Prime Storage - Tyler Self Storage in Mentor, Ohio. Our self-storage facility is a…read moreconvenient storage solution for the surrounding areas of Winston Farms and Sharonlee. We are located right off of Tyler Boulevard just minutes away from Lakeland Freeway. We know the number one thought when it comes to storage is security. It is important to make sure the items you are storing will remain safe during the times that you are away. Here at Tyler Self Storage, we want to provide you the peace of mind knowing all of your items will be safe at all times. With our 24-hour surveillance and secured fencing you will never have to worry about the safety of your items. We also provide multiple storage options for our tenants. Our storage facility allows for you to store your wine, vehicles, and even provides the convenience of drive-up access to your storage unit. Tyler Self Storage is perfect for students, military, inventory, and even storage for the holidays. Prime Storage Group is a growing self-storage company with facilities located around the country. Our self-storage facilities are designed to offer affordable, easily accessible storage space for residential and commercial customers. Check out our convenient Tyler Self Storage location and rent your unit today.

NOT CUSTOMER ORIENTED!!!…read more We reserved this unit for over 2 years now and during the first few months - year we have been very satisfied with the Service of the Local Extra Space Storage staff. However, my rates keep increasing (seems to be every 2-3 months, and not by a small margin)? There is no reason for this that I can see so I need to know what is causing this or why this is happening. The facility did (1) upgrade to the gate since we have been there. We currently hold a 10'x 15' storage area and I can reserve a new one (same size,location) for $90/Monthly today. Some history on our account. September 2017 we signed a contract and we paid $117 a month for 3 months. Then it increased to $133 for 6 months. Now it increased again to $150+ a month starting in our 10th month. That is nearly a 30% increase in pricing and is ridiculous. But wait, there is more!! There have been small increments in pricing from month 10 to month 30 (today) but they just tacked on a new fee of over $195/Month. So since we have started, we are paying nearly double. We have spoken to the Extra Space Storage team and they "were unable to assist in the adjusted fees". As a note I'd mention that here has not been any changes to our insurance or stored possessions. I've went through the mean =s of trying to ask for an explanation of the new rates and got nothing from it. I will likely move my business from extra space to another unit. As a customer I feel like I am not getting the best service from this business any longer. There are much better rates in town for similar size, location, and environment units (even posted on THEIR OWN WEBSITE, but they cannot offer that to LOYAL CUSTOMERS, those offers are for "new accounts only".) While the local team is great, the company (who handles the rates/finances) is not customer oriented. I advise to take business elsewhere from Extra Space Storage.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

I would barely give them a one star...they are horrible with their billing and responding to phone…read morecalls. We have billing errors we are trying to resolve. We were receiving late fees on auto pay. Stay away!! they have horrible customer service.. We also received a late fee for a space we vacated in January. There was once someone at the Euclid location, but she is no longer there. We have been told a Regional Manager will reach out to us with no calls at all. We have contacted BBB and hope not to contact our attorney.

We rented a space for 2 years and never defaulted on any payments. In December 2023 our payment was…read morenot posted. Made multiple phone calls, left messages and attempts to contact in person. There was never a person in the Willoughby location throughout December. We began receiving emails and extra fees for late charges upwards of $300, without any explanation or breakdown of fees. We finally found a person on site January 3, 2024. Our payment was located amongst other checks on their desk. The December payment was posted, however, the late fees were not removed because they needed to clear through their "supervisor". We informed them we would no longer be keeping our trailer here and left with trailer in tow We are still being charged for these late fees, and today February 6, we received an email that they were putting a lien on our property and putting up for auction. Our trailer has been in our possession since January 3, plus they were informed in-person, by letter and email that we were no longer going to rent a space. The customer service has been unbelievably poor. It is near impossible to speak to anyone about this. Phone calls have never been returned. We will now be contacting the BBB and our Attorney. We absolutely do not recommend the Willoughby Storage King. J. Reese, Euclid OH