I love Carpet Kingdom! I wondered if it would be awkward for me to choose carpet for my new condo,…read moresince I'm ultra picky and take a long time to make up my mind, but Dean generously offered information and feedback on my questions no matter how many times I walked around the store examining and re-examining my options. He never made me feel like I should hurry up and make a decision. I looked at a number of other carpet and flooring stores in Portland and was never even tempted to patronize them instead. Carpet Kingdom's prices were very good and their service, including installation, was very professional. I also love supporting a local small business. I highly recommend them!

It was kismet when I just happened to drive by this place because I was really thinking about going…read moreto Home Depot. I needed to buy carpet for a rental, and I was in a hurry because my tenant needed to move in quickly. Dean was so helpful with ordering a carpet and padding. This was on a Friday. He told me the carpet would be ready to pick up on Monday. As everyone knows, nowadays, there's often a hitch in plans, but because of Dean it went smoothly. He was very friendly and helpful, and the Carpet Kingdom priced were reasonable. I am now a loyal customer.

I rarely give such poor reviews, this experience was truly deserving of a 1/5. In short, this tile…read morecompany will lowball you to get the bid signed, only to nickel and dime you for what they deem as "changes" right in the middle of your installation. To give context, I agree that asking for something net new should be paid for. We changed our hearth cutout size by a few inches the week of, called their team and signed an understandable change order. The project started off well, we had a home visit to spec out all our requirements. We even had a CAD drawing of how we wanted the tile cut and installed. We got a bid, slightly lower than others, so we went with them. A few weeks later, the installation team arrived and began work. That was a little challenging because they didn't speak English. When we asked their support person about this later on, they made it seem like it was on purpose, to prevent us from making "changes." When in reality we were not asking for changes, we were trying to answer their questions about how the tile would be laid out or look. This company is obsessed with any opportunity to charge you extra, disregarding a smooth experience. The CAD drawing we provided them, and requirement we gave them at the start, instructed a specific 45° cut of the tile. Their work order had no note of what kind of cut they would use, one way or another, so we didn't think anything of it. Instead, WO only cited the square feet of tile to be installed. Right in the middle of the installation, we ran into a total of 4 issues that needed to be solved. All should have been planned for given our CAD drawings and their measurements/expertise. Clearly they are not good at the details, whether on purpose to get you to pay more along the way, or by accident. Neither are good reasons. We found ourselves stressfully trying to communicate to installers using Google translate, or intermittently getting calls from the office to straighten things out. The worst part is that they had to stop early on day 1 because a measurement for Schluter was wrong (something they should have noticed in their measurements). This seemed more like a leverage strategy, to stop work and get us to sign another change order to cut our tile the way we wanted from the very beginning. We pushed back on this second change order, citing that it was discussed at the beginning and not noted as an extra cost. The customer service was abysmal, disrespectful, and they told me that they wouldn't put the customer experience and relationship over their own mistake of missing a detail. You will always be the one at fault, they will always be right, and you will pay for it. Go elsewhere for your business.

This review reflects my personal experience with Modern Flooring in Portland. We had our floors…read moreinstalled about a year ago, and almost immediately we started having problems. Within the first week, the flooring began buckling. When the project manager came to look at it, he told us the issue was caused by not leaving enough of a gap for the floor to expand. Despite this, the company refused to take responsibility for the installation. Instead, they blamed the flooring itself, saying there was too much moisture. What made this situation more frustrating is that only one installer was sent to do the entire project, and he finished our whole house in just a day and a half. From the looks of it, it felt rushed and not done with proper care. We had purchased the flooring from Lumber Liquidators. Shortly after, the company went bankrupt, leaving us with no way to address the issue with them. Because of this, it felt like the installer placed all the blame on the product rather than acknowledging the possibility of installation mistakes. It also seemed like they were rushing to finish so they could get paid quickly. Now, only a year later, we're stuck needing new floors. Based on my personal experience, I would not recommend using this company. Jeff and Kimberly

These folks are amazing, and the two Jake's are great to work with. Jake T. is a super star…read more He has helped us on 2 projects. A kitchen backsplash, and tile for our shower. Clearly he has one goal: Happy customers. Price, service, integrity all apply.

BUTCH Larry did excellent job…read more The Mexican family also very good. Everyone friendly and efficient

Called them for damage from cat scratching. (We love our furry little idiots, don't we?)…read more * Prompt initial response * Easy scheduling * Good attempt at an estimate (we weren't sure how many areas of damage we had) * Excellent work The biggest repair was where our largest furry felon tried to take the carpet off the top stair in the house. Pictures of this now look Photoshopped. I was so sure the carpet was ruined! The tech used two swatches of carpet to best match. A slightly darker shade on the front of the tread and a slightly lighter shade on the top of the tread. According to the tech who came out, when we have the carpets cleaned next week, it'll blend in even more. Overall, a pleasant experience and absolutely worth the money.

I enlisted Carpet Surgeon to repair some stairs where my cats had destroyed the carpet and to clean…read moremy carpets after. I was so impressed by their work! Justin showed up early, had a great attitude and walked me through how he wanted to approach the repair and listened to my concerns which I appreciated. He also was patient about me locking up my pets during. He went to work and everything looked absolutely incredible after, better than new. I will definitely use them on the future and highly recommend Carpet Surgeon.

thank you to adam again, for coming to the rescue after my dog tore up carpet (for the second time…read morenow). his repairs are high quality, and he really knows what he is doing - so he can suggest ways to get the best value. his pricing is super reasonable and fair as well. happy to be a repeat customer!

Great work from The Carpet Pro!!…read more They are communicative, thorough, flexible with scheduling (came last minute which saved us as we were in the process of moving into a new home) and professional. We appreciated their good work and will use them again if the future.

Found Dean when scrambling to get a qualified sheet vinyl installer when my original contractor…read morebaled on me with other trades already scheduled. He really came thru quickly and did a fabulous install on some very expensive custom made sheet vinyl flooring. Looks wonderful. Will definitely use him again on my next flooring project. Got flooring to get installed, give Dean a call.

I've been using Seamless Dean for more than 10 years. He is responsible and reliable. Above all he…read moreis a visual genius. He is exacting in his measurements. He is polite and cleans up the remodeled area to spotless perfection. I posted a picture of our stairwell. He tore out the old carpet. He carpeted the steps and put LVT on the risers. Look at how tightly wrapped that carpet is around the nose. He will continue to be my preferred contractor for any of my flooring needs.

Pat did such an excellent job repairing my carpet. I have a cat that gets trigger happy on the…read morecarpet near the doorway - impossible to hide! He came out within a timely manner and was able to use carpet from the closet to repair the area. You can't even tell there was damage before! He also had samples on hand to patch the carpet he took from the closet, which was very much appreciated. I'll be sure to hire him again for any carpet repair I need.

This is my second time needing Pat due to pet damage he is so quick and when I tell you that it…read moredoesn't look like any damage was done what so ever and he is fair he's not going to charge you a arm and leg !!!

They did a great job in our basement room. Easy to work with and appreciated the non salesman-like…read moreattitude. Helpful in choosing the best carpet for the room that needed it while staying in budget. Would definitely use again if/when we replace the remaining carpet in the house.

In the fall of 2025 I received a quote from them regarding new hard flooring and removal of my…read morecarpet. The consultant was free, efficient and thorough. Received the estimate a day or two later and it was reasonable. Fast forward to March 2026. I reached out to them because I was ready for them to work the project. The estimate stayed the same as it was in fall of last year and I scheduled the new flooring. They came right on time they were efficient kind and communicative. They finished within two business days and my floor looks fantastic. I highly recommend this company for anybody's flooring needs. 10 out of 10 highly recommend.