Mark Goldie and the team at ServPro are absolutely incredible! I cannot express enough appreciation…read morefor the outstanding level of customer service and care my family received after a severe storm in September 2025 caused a neighbor's large tree to uproot and crash onto our property. Late that evening, my elderly parents' home suffered moderate damage, including a downed electrical line that left them without power. LP&L informed us that a licensed electrician would need to make repairs before power could be restored--potentially taking up to two weeks. This delay was critical, as my elderly father depends on oxygen and several home medical devices that require power. When we reached out to ServPro, Mark and his entire team--including the roofer, electrician, and cleanup crew--arrived the very next morning with a clear plan and got to work immediately. They removed the fallen tree, repaired the fence and home damage, and coordinated the electrical restoration seamlessly. Their professionalism, efficiency, and communication throughout the process were exceptional. Within just four to five days, everything was completed--faster than we could have hoped--and the quality of the work far exceeded our expectations. We never had to make a single follow-up call; they handled every detail with care and urgency. Thanks to ServPro, my parents were safe, comfortable, and back to normal in no time. We're deeply grateful for their compassion and dedication. Hopefully, we will never face storm damage again--but if we do, ServPro will be our first call!

ot at all impressed with their work, other than a few people such as Koby and his team I would not…read morerecommend servpro to do anything other than immediate remediation and demo work. Took them 3.5 months to fix my house that should have taken at most 6 weeks. First they charged me for paint prep and as you can see from the photos they couldn't even be bothered to remove tape from the wall and just painted over it, didn't mask my fixtures and got paint on them, over spray on my window. They dumped paint and other chemicals in my grass killing it, threw lit cigarettes in my yard for me to clean up (luckily they didn't burn my house down).Constantly had to pick up after them inside my house because they would leave half empty drink containers on my wood furniture.Lost my spare key that had a label on it with my home address so now I will have to replace my locks.And at the end had the audacity to try and argue with me over the work order that they were trying to charge over $1,000 worth of work they never did. I still ended up in the end getting charged for stuff such as "move/reset" where either there was nothing to move or they didn't bother resetting it.I got tired of dealing with these people and having to constantly ask for basic mistakes to be fixed that they should have caught before leaving and will chalk this up as a learning experience .

Jerid and his team did an excellent job! They are so respectful of your property! I highly…read morerecommend them for carpet and area rug cleaning!

We needed our carpets cleaned for a move out: living space and three bedrooms. The entire process…read moreonly took an hour, and the results were great. One bedroom had severe spot issues with cat vomit and smell, and they cleaned it efficiently and got most of the smell out of all the carpets. The total price was $338, extremely reasonable for four rooms with cleaning, vacuuming, and deodorizing. They even provided a complementary pet deodorizer for our new residence! Before arriving, I received a phone call letting me know the technician was on the way. I also received a text message with a photo of the technician and a bit of background information. This way, I knew who to expect and he wasn't quite a stranger when he arrived. Both the technician and his partner introduced themselves and shook my hand upon arrival, and asked me to explain the situation and show them the rooms. After a quick survey and conversation, they explained the steps they would take to clean the carpets. Overall, it was a fantastic experience. I will call Carpet Tech any time I need a carpet cleaning in the future.

Great service! I booked Lubbock Steamer to clean the air…read moreducts at my mom's house. I live in California and Michelle and her team were communicative, responsive and kind. My mom said the techs were very nice and took care with her things while they were doing their work. The AC is flowing better and we are all very happy. We will definitely use Lubbock Steamer for all their other services when needed. Book with Michelle today! You won't regret it.

I'm not even using them, I have a neighbor who is. They were parked blocking my mailbox, driveway,…read moreand my neighbors mailbox so I was going over to offer part of my driveway for them to park in and ended up getting screamed at by the "boss" of the company. Completely unprofessional especially since I was offering my space to help them park and my neighbor and I getting in trouble with usps for THEM obstructing the mailman/mailwoman from delivering our mail. I was sick and the crazy wind made me hoarse so I was just yelling a bit so they could hear me. Hey "BOSS", next time figure out what the situation is before you come out yellin. I love my neighbor, absolutely, and was trying to help yall to help her and you came outside looking like a total jerk screaming at me. It's not my fault I'm hoarse and your dudes couldn't hear me over the 65mph gusts of wind. Stay away, very unprofessional. Not impressed with how they treat ppl. They obstruct everything then tell you to call the number on the truck if you have a problem. THEN go get big "boss" to come out and scream at you like a freaking idiot. You have a loooong way to go in maturity before you could ever run a truly successful business as your customer service skills leave MUCH to be desired. Might want to take a workshop in growing your customer service skills. I've worked in customer service my whole life and what you did was truly tragic. You didn't even know what was going on and you still came out yelling and acting condescending. No apology for misunderstanding the situation nothin. I'd rate a 0 if it would let me.

Purchased AC unit and was charged for items and services that were not provided. Pay attention to…read morewhat is being installed and what is not or you will loose your money. They are polite and AC does function.

From the owner: Serving all of West Texas since 1961. Artic Air is here to help with all your Heating and Air…read moreConditioning needs…Repair, maintenance, replacement, air quality , air duct cleaning , new construction and home remodel 24/7

Hired Carpet Tech to clean our air vents, AC unit, and carpets before moving in. Braden did a…read morewonderful job and was very professional. Definitely recommend and great price.

We have previously had carpet tech assist us with basic carpet, cleaning and hardwood floor…read morerefinishing. Today they came out to our house to do some upholstery cleaning on sofas and accent chairs. The team that they sent was fast, efficient, and friendly. Good value and our furniture looks better Feels great to have things deep cleaned and I'm already planning on having them return for more in the future.

Wonderful experience! Carpets are completely clean and stain free and the prices are awesome! Would…read morerecommend Jake's to anyone!

From the owner: Your home is an outward statement of your personality and way of life from the pictures on the wall…read moreto the carpets on the floor. Don't let your carpets tell the wrong story. Carpet provides a vast array of benefits to your home such as warmth,comfort, beauty, preventing slips and falls, reducing noise and reducing air borne allergens.

Jay Young is amazing! They are honest and friendly, and don't try to upsell you on anything. They…read morearrive when they say they will and finish the job on time and perfectly every time. We've used them multiple times for plumbing and HVAC and every one of their guys is incredibly honest and kind. We won't use anyone else.

I needed a plumber to finish what another plumber couldn't fix. Jay Young Plumbing sent a young…read moreman out to fix the problem. Brandon did a great job, and his co-worker, Dalton, came over to help finish job! They were thorough in their work, and were very nice. Good job on sending us knowledgeable plumbers. We'll stick with this company!