I realize as I was trying to wash my dishes that my hot water was not working. My dad who is a master plumber on the other side of Texas helped me to realize that my water heater was no longer working, and I needed to get it swapped out as it was still under warranty (thankfully). I reached out to several plumbing companies to try and get scheduled date of and Jay Young Plumbing offered the best pricing for a swap, and on top of that they were able to squeeze me in same day. If it wasn't for their help my kids and I would have been taking cold showers. I highly recommend them. Great pricing, excellent customer service, up front and honest, . Thank you Jay Young plumbing! read more

We called them Monday morning to clear a clogged drain. They were here by 11:15 and done by 12:15. Service was courteous and the job was well done. This is the third time we have used them. read more

Stellar service!! The absolute best in Lubbock. Knowledgable, courteous, extremely customer oriented and had us up and going in no time flat. I'll never use anyone but Jay Young Plumbing for all our plumbing and HVAC needs. read more

Dalton came out and installed our new faucet in the kitchen. He did a great job and was very professional.

This business is very fast at responding and very friendly. I love to work with local companies and people who enjoy doing their work. K, McBride read more

Excellent customer service . Professional, informative , very responsive... highly recommend

We love dealing with John from Jay Young Plumbing. He's a nice guy that I believe I can trust, and he does great work. We've used them for 2 or 3 jobs now, and I will call them again if we need service. read more

On a Friday morning my shower/tub started leaking all over. I called my plumber who was unavailable and then called Jay Young. I'm so happy I made the right decision. Brandon came out a few hours later right on time. He was thorough and got down. To the problem. He also helped clean out some stuff which was really appreciated. It could have been a very expensive problem nut it wasn't. They were very reasonable and great service. I now have a new plumber. Cherri Watts read more

I have used the wonderful services of Jay Young Plumbing 3 times and they have never failed to please me in every way. John had gone above and beyond and repairs my problems in a professional manner. My house is over 60 years old and you can imagine the problems that arise in the plumbing department. Dependable is the best way to describe Jay Young Plumbing. They never fail to get the job done properly! read more

Yikes. The guy fixed the problem (I think), but he was the rudest (and most inconsiderate - mud on his shoes all over my floors!) technician I've ever had the misfortune to let into my house. I think it's reasonable to ask what was wrong and how he fixed it without the guy acting like I was wasting his time. I won't be calling them when I have another plumbing issue, that's for sure. Update: To respond to Mr. Young's reply, he asked if I was the homeowner by saying "uhh... Who are you?" while not even introducing himself. So yes, I was offended and I think understandably so. He put on paper booties *after* I asked him to wipe off his muddy boots the second time he came in the house. I think that his trying to discredit my dissatisfaction by lying through omission to try to make himself look better speaks more about how they "care" about their customers than anything I say ever could. Because they were contracted through my insurance doesn't negate that I'm a paying and potential long-term customer. Also, the guy attached the hot/cold water hoses backwards and it messed up my clothes the first time I used the washing machine. Thanks for such a great experience! read more

My air conditioner decided it was not gonna participate!! Called Jay Young at 8 am, they had a rep out by 2:30 pm... house was cool by 4:00 pm. Great work!! And reasonably priced. I hope I never need to see them again, but if I have issues in the future you can bet they will get the call. Thanks!! read more

I found this company thru Angie's List and couldn't have been more satisfied. The technician arrived with his son who's learning the trade and both were completely respectful, friendly and engaging. Finished in about 20 minutes and fixed the problem perfectly. I'll call on them again. read more

Had an appointment window of 1-5pm on Monday, January 18th. No show. No call. Nothing. Waited all weekend with no water to shower, cook or wash clothes. Think twice before calling them. read more

I had been having problems with my main line clogging. I'd had two different plumbers out and it would be unstopped for a week or two then stopped up again. I called Jay Young Plumbing and they sent out the nicest young man. He was so polite and friendly. After running his machine in the clean out several times and vent on the roof he said it got it cleared. That has been 3 months and my lines are still clear. I could not be happier with the service and response time. P.S. After clearing my lines he ask if I would like him to stop my toilet from running and put a flapper on it for me. I will be calling them when I have any plumbing needs. read more

As a first time customer I was shocked last December that they came out at night to do a repair. I had company arriving later that evening and they came through for me. I was in need again last week and they were able to promptly service my freezer. No hassle. Repairs done correctly the first time. Reasonable rates. I highly recommend them. Very friendly, very professional. read more

Had a leaky faucet, that should have just needed a washer and was broken while unscrewing it. $120 per hour of doing nothing but breaking my faucet and not being able to fix it. Came out twice and still nothing. I will have another company out to fix this damage they did. Also, The customer service is not good at all! Christiana (the receptionist) is rude and doesn't even know how to hang up the phone before she bad mouths the customers. The owner Jay originally came to look at our faucet, and continued to have a polite conversation all about his upbringing and his family, but then over the phone that didn't get hung up, tells people that we wanted to stand over him and not let him work.... I will never trust someone who tries to lie when they don't think you can hear them! Customer service and reliability should be better than this! Sadly, I was a repeat customer through the years, but not any more! read more

We recently had the 3rd slab leak in our 30+ year old home. This is the first time that a plumber has tried to find the leak without first rushing in and tearing up the floors and foundation, or do a quick fix. Unfortunately, the attempt to not tear up the foundation could not be averted, but we believe the elusive leak that has caused issues over the last 28+ years was finally fixed. Bryan Porter was the plumber who fixed the leaks. He was respectful, on time, very tidy in cleaning up after himself. His work standard reminded us of years gone by. We will not hesitate to ask for Bryan when we have plumbing issues in the future. read more

I hired Jay Young Plumbing to connect my new fridge to an existing water line. When the service technicians arrived they said it was such an easy job and were embarrassed to charge the flat service fee of $95. It took them less than 10 minutes to connect the water line to the fridge. I paid cash and kept my receipt that reflected "checked for leaks". The next day the bedroom behind my kitchen wall was FLOODED with water from the leaking water line connection. I immediately called Jay Young Plumbing. The same service technician arrived and apologized for the leak and the damage it had caused. I cleaned up the mess while the technician worked on correcting their mistake. I had a flight to catch so the technician stopped the leak and instructed me to call upon my return to "fix" the problem. After returning, I contacted Jay Young Plumbing and they sent out a different technician who ended up running the line from my water heater via the attic to the fridge (something I was unaware that was possible). Upon his completion he handed me second invoice for $375. I informed the technician of the situation so he directly called Jay Young (owner) on speaker phone. Jay Young was extremely rude to the technician (his employee) and hung up on him. The technician asked me to sign the invoice agreeing to pay the additional $375 ( I did not). Instead I called the office directly and asked to speak to Jay Young. I attempted to give him the details of my situation, in a rude and aggressive tone Jay Young said he didn't care and hung up on me. I called the office a second time and spoke with Jay Young's wife. She informed me that her husband was "having a bad day" and apologized for his behavior. I later received a past due invoice in the mail. I attempted to reach out again with no solution as it was my fault that my "house was old". A year later I became aware of the fact that Jay Young placed a mechanics lien on my home for $375. The title company said they had never seen a lien for such a small amount. Long story short....DO NOT contract Jay Young. Not only did they not complete such an easy job correctly, they are downright rude and unprofessional. read more

Jay Young has continued to deliver on my ailing plumbing needs. Chase has been assigned to come out on four of the past 5 times and I appreciate that he remembers having taken care of things before. They have always been able to pinpoint any issues without dragging out the service call. I appreciate that they never assume I am an not knowledgeable about my home and what all may be entailed with a particular issue. read more

When ever we needed a plumber, we called Jay Young when we owned our home. Jay got there as soon as he could a always did a great job for us at an affordable price. Call Jay Today for All Your Plumbing Needs. For Fast and Friendly Service, call Jay at Jay Young Plumbing. read more

They never could fix our problem with slow water, so we had to call someone else. Armstrong fixed it. Now, we just had another pipe in the back burst because they didn't put it in properly. read more

I had a busted water pipe on a Saturday morning and they got here within 30 minutes to check it out. John and mike got the job done quick and John was super friendly and explained everything to me in a professional way. Will definitely use them in the future for any of our needs! read more

My warranty company set up an appointment with Jay Young Plumbing, Heating And Air on Friday December 20th for a water leak. The appointment was set for Monday December 23rd. Great that means no water all weekend, but I understand that these guys are busy and it takes time. I called Monday morning to confirm they would be here and was told they would be. This was perfect since we had family coming in for Christmas. Well the company never showed up. After multiple calls to their after hours answering service I finally got a call back. Their secretary had supposedly contacted the warranty company to let them know they would not be able to make it. The guy I talked to said he was on a big job, but he would try to get over on Tuesday afternoon. I knew this was just to appease me and that is fine. He said it'd be Thursday for sure. On Thursday by 11 I hadn't heard anything from the company, so I decided I'd give them a call. I really can't believe what happened next. A different secretary told me that they would not be coming to my house. Again I was told she contacted the warranty company and told them they wouldn't be coming. This time the truth came out and she said she wasn't sending her guys for $95, but she told them they would come for $260. Sometimes it should really be about the people. It's been over a week for us with no water, but all she is concerned with is sticking it to the warranty company. After this experience I'd highly recommend steering clear from these guys. read more

I prefer Jay Young Plumbing HVAC because we know who we are dealing with! He was our landlord 15 years ago and he ALWAYS took care of us! Staff is always nice and helpful. They even came out after hours on a weekend to help us with our A/C. I would definitely recommend them! Thanks guys! read more

REALLY appreciate these guys! Had an emergency with my water lines busted. They came quickly and worked until they found the problem. They explained everything to me and helped me to understand what had happened and how they repaired it. They were honest and upfront on the whole deal. Very pleased with their professionalism and their honesty. I will definitely continue to use them. read more

Chase, at Jay's Plumbing, is awesome! Knows his stuff for sure! Have used him 3 times and have been very impressed with his knowledge, know how and charm. Hope this company knows how valuable he is. He needs to open up his own business someday. In fact, I am praying that this young man does exactly that. He deserves it! read more

Prompt! Did a great job!. They had a young plumber Aaron that rocked it out. Would hire them again.