Don was great. He was at my house within 30 minutes of my call and didn't mind me shadowing him…read morethrough the visit to learn/help troubleshoot. He was very patient in explaining his thought process, as well as how things worked. He even walked me through a later problem I had on the phone. All-in-all great service - will definitely use again.

Good luck getting a hold of anyone. I was trying to get a pipe moved. They probably aren't in…read morebusiness anymore.

I'm really disappointed in my experience with Paragon. I made calls to various plumbers in the Mat…read moreSu area for pricing information prior to scheduling service and I feel like they weren't very transparent or honest with the pricing information that they gave me prior to me making the decision to use them. We had requested the removal of our reverse osmosis unit and to convert our dual drain sink to a single drain: Since we were getting new countertops and a new sink placed, they recommended the removal of the reverse osmosis and prep for the drain work in the first call out. For the second call out after the countertops and sink were installed I was told they wouldn't charge me for the call out fee and instead charge the hourly rate of $180 - sure, great. That's basically the standard pricing information I got by calling around. My main issue is that once the second call out was finished, I was charged $490.00 for 1.5 of work and materials. I was confused since the $180 hourly rate for even 2 hours of work was $360. They then informed me that since the previous job he was at was an hour away from me I was responsible for paying for his time to drive to my house? Not only that, the plumber told the manager that he was at my home for an hour and 45 minutes, which wasn't true. I have a ring doorbell that shows him arriving exactly at 1PM and walking out of my door at 2:33PM - which 5/10 minutes prior to that he was standing in my entry way collecting payment and discussing the pricing with me. In total we spent $730 on a job that took (collectively) 2.5 hours and only $35 of that total was for materials for the pipe and attachments/fittings under the sink. I'm no expert in plumbing but I've since discussed this with a number of people who are pretty shocked at the amount of money we had to pay for what is considered a relatively simple project. After speaking with Phillip he explained everything to me, which I appreciated, and offered to refund us $100 If that would "make me happy." I declined the refund because he made it seem like I was the only customer to call with this complaint. It really isn't even about the money, it is really about integrity and transparency. Had I known I had to pay for the plumbers time from driving point A to point B (regardless of how far away) I wouldn't have felt so blindsided by that cost. Also, the additional 15 minutes the plumber said he was there when he actually wasn't was really just a flat out lie. Long story, long: No, I won't be using them again and I don't recommend using them either.

Paragon Mechanical and their plumber Matt did an excellent job on our shower and tub install! When…read morewe had an issue getting anyone else to come out, Paragon Mechanical was able to do it within a day. We were so pleased that the job was done so fast and efficiently, and we really trusted Matt's advice and expertise. Thank you again!

no negative just positive love the company love the…read moreemployer especially Jerry goes out his way they definitely take their work and their customer service with a passion, I call diamond heating they came out whatever they were doing to my HVAC something always come up wrong, I always go back to Arctic 24 hours I highly recommend this company you won't be disappointed just give them a call, definitely a sucky New Year's beginning our HVAC heater went out we have no heater for two days the company definitely concerned about us they're trying to save us money waited on Monday not the weekend there is a so we waited till Monday they came, and took care of it and definitely educate us on our HVAC ever since we never have a problem.

Called because the house was not warming up, down to 58 degrees. His technician was on the way to…read moreGirdwood on a call. He asked me to send a couple pictures of the unit. Just by looking at the pictures he identified the problem. I was able to fix it and house is warming up. Thank you!

We contracted Mountain Mechanical to install a gas line to our detached garage and install a garage…read moreheater on August 28, 2025 for $7,500. We were required to pay half of the balance up front and the remainder at completion, when the garage heater was connected and operating. Mountain Mechanical completed the initial install on September 10th and assured us that once the municipal inspector signed off on the job, they would complete the connection to the garage heater. We were required to pay the balance due, since Mountain Mechanical assured us they would complete the job after the inspection. The municipal inspector failed the job and Mountain Mechanical did NOT address the failure for 6 weeks, because "they got busy". We were out of town during this time period, however, there was a house sitter to provide access to the garage whenever requested. Mountain Mechanical took advantage of the fact that we were out of town and pushed our job down on their priority list, because they were paid in full. When we returned we contacted Mountain Mechanical to address the leak found by the municipal inspector in September. The second inspection also failed. It is now November 5th and we still do not have a heated garage. Plants and belongings in the garage are now subjected to temperatures below freezing. We do NOT recommend Mountain Mechanical for any work other than an routine inspection.

We scheduled a furnace inspection for Oct 1, today. When we hadn't heard anything we called and…read morewere told we weren't on the schedule at all! Not today or any day. This was really inconvenient as we rescheduled some things to be here for the inspection we thought we had scheduled. Not cool!

R & S plumbing told me they would be at my house to quote a job out and never showed up. I called…read morethem at the end of the day and they had excuses, but were apologetic. They said they'd be out the next day to quote it out... only to no call, no show on me AGAIN. I've now taken two days off work to sit at my house and wait for them to never show up or even give me a courtesy call to say they weren't going to make it. If I could give them negative stars then I would.

The employee behind the counter was dismissive and couldn't be bothered to help me. I won't go back!read more

Excellent owner!! And the technician is very professional and does Top Notch work…read more Thank you Killian for all your hard work and dedication!!!

From the owner: Call Dynasty Heating to make your home warm again 24/7! Or upgrade your current heating system when…read morethe time comes. Call 907-744-1821 for all your heating, cooling, hot water and air quality needs!

Called them one morning to see if they could install a new kitchen faucet that I bought and just…read morecouldn't get to installing. The sent someone out in the afternoon and finished the job in an hour. Fast and efficient- well worth the visit. Would call them first for any plumbing needs in the future.

We realized about an hour after the quake that we a seal on our water heater had torn. I called…read morethinking we'd be lucky to have someone come out before next week. I called around 9:30am and they already had 19 people in front of us. I have no idea how they did it, but they were at our house and had replaced the seal by noon. Just charged their regular price, super nice, really efficient. Explained where and why (it hadn't been replaced in 12 years) the seal failed, gave me the broken seal and like little plumbing angels left to help the next on the list. Won't ever use another plumber. APEX all the way. Could not be happier. I did mention this was only hours after a 7.0 earthquake? Yeah. They're that good.

Summit was great! He communicated via text to help diagnose what was going on, arrived on time, and…read morecharged a fair price. I had a second issue arise a day later and he helped me solve it myself over the phone! I will definitely call Summit Mechanical the next time I need a plumber

Bill answered the phone when I called, did some troubleshooting over the phone/text, and then came…read moreto my house within a couple of hours. He was able to diagnose and fix my problem quickly and relatively painlessly. I've added him to my list of trusted home repair professionals.

Our house's boiler was courteous enough to fail in summer. Since my prior HVAC guy had retired, I…read moreneeded a new one. I called Anchorage Plumbing and Heating based mostly on their shop being nearby. I was told they'd arrive late that afternoon and to expect the emergency labor rate of $240/hr. Everett was at my home in about four hours. He quickly diagnosed a faulty expansion tank and valve and replaced both with new parts from his van. He also performed routine maintenance and said my older boiler probably wouldn't need service again for a couple years. Everett worked for over an hour but only charged me $160 for labor plus $200 for parts. I was really pleased with his professionalism and the final cost. Anchorage Plumbing & Heating gained a repeat customer in me.

Had Anchorage plumbing and heating out to diagnose an error code on my thankless water heater…read more After an hour or so, they determined that the flow sensor was bad. After 3 trips back and forth to get the right part, they installed it and we had hot water again. A few days later we noticed that water was pouring through the cwndo) condenser now, something that never happened in the past. I called these guys back and they sent a tech out. The tech came in and looked at the unit, and told me that I needed a new hot water heater and they would put a bid in for me and then left. Did a quick Google on the issue and the first thing that came up was an improperly installed. Called Flow Star plumbing (who I had never used before) and they came out and checked the flow sensor. Turns out the wrong o-ring was installed. The new tech installed the correct o-ring and turned the unit back on and the issue was fixed. Took maybe 15 minutes. ​​​ Now I completely understand why these guys have such terrible reviews and will never use their services again. ​​

The short and sweet: excellent customer service and communication, very long waits to get an…read moreappointment, good warranty on service, underwhelming experience and performance, high priced that is probably the going rate for Anchorage. I have had them come and do three different jobs: annual maintenance on a boiler, service inspection on an ERV/Home ventilation system, and quote to replace an HRV/Home ventilation system. The annual maintenance on the boiler was a little problematic. Making the appointment was easy, they are really quick and efficient about the booking process. The plumber showed up exactly on-time and communicated when he was en route. The plumber identified a faulty expansion tank and offered to replace it immediately. All good experience to that point even though the price was a little high. After he completed the work I found that he left a valve in the wrong position, turned down my boiler too low, didn't change out the back flow preventer (which leaked when the water supply was turned back on), and my in-floor heat controller was in an error state due to a bad sensor that he never caught. I called them back after he left (and a friend who knows boilers took a look at the work). Diamond at least sent the plumber back out a few days later to inspect and correct the issues at no extra cost. Grade A customer service, grade C for the plumber making the mistakes. I also had someone come and inspect my broken HRV system. The guy said it was too old and couldn't be fixed. What he meant was, "I don't feel like doing the work to fix it". After a few hours of taking apart and investigating I found the problem was a bad motor, found a replacement motor on Amazon, put everything back together and my old HRV system was up and running for $200. Diamond wouldn't even quote me a price to fix the HRV. I had Diamond send someone out to quote me a replacement cost for that same broken ERV system. They quoted me something around $5,000. As I stated, I was able to fix the old one for $200, so I didn't bite. The guy who came out to quote me for the replacement didn't really know the difference between an HRV and an ERV. Overall, Anchorage doesn't have many options for boiler/ERV technicians. I like Diamond's preferred customer program, that I get bumped to the front of the line if I have an emergency. If I lived in the lower-48 I'd probably look for another company.

Keith was our tech. Heat went out Sunday evening. Called Diamond. Said they would send someone…read moreout Monday. Keith arrived around 1:30pm. Temp indoors was 52 degrees. He checked out furnace and said old unit. Went to shop to see if he could get part. Gone more than 30 minutes. Got back and said this part better work. At 4:30 showed my husband broken part. Said couldn't weld or do anything to unit. I started calling multiple vendors in town to get new furnace installation bids. My husband took broken part to friend for help. When returned I'm on a second level up in our home and hear a screaming match in my garage. I walked down and tech was yelling at my husband- appeared to be getting very aggressive. I said why are you yelling at my husband? He said I have to get paid. I said you have a credit card on file-bill us. We asked him to leave. My husband took broken part to welder and Anchorage plumbing and heating fixed my furnace in a hour while Diamond had us spend miserably cold night in house with no heat. Temperature inside next am was 42 degrees. Stay away from this company. Our experience was brutal and they want to charge us $100 more for doing nothing except leaving us without heat. If I could rank them zero,I would. Terrible experience!