Great people and strong customer service. Quality of nail designs and art. Very high prices. Came…read morein for two nail fixes, came out with a $200 bill.

I had a broken pinky nail and I was staying at the 21c Museum hotel around the corner, but only for…read morethe day. When I called they were accommodating to quickly squeeze me in. It was easy to find and I liked the vibe of the building they are located in. They helped me fix my broken pinky nail quickly and easily. I was wearing a cat eye polish not easy to match so they helped me match both pinky nails in a tone that goes with the cat eye. They also have some fun bath bombs and other items to purchase. I bought a gummy bear shaped bath bomb that I haven't tried yet but looking forward to using it! When I am in the area again, I would go back for a nail fill & pedi to get the full experience! Thanks ladies for helping me out!

This place was a treat! The hubby scheduled a couples massage and we both were very happy with our…read moreservices. Definitely skilled technique and targeted stretching and massaging of problem areas. We then got to use the hot tub outside with a glass of champagne. There were cats roaming the garden. Everyone was great! What a neat place!

I booked a Garden Goddess combo for myself and my sister, including a facial, paraffin, hot stone,…read moreand a 90-minute massage. I tipped $200 and thanked the staff, but I want to share feedback because this business has real potential. Unfortunately, due to several fatal flaws, they've lost a high-value, repeat spa customer who frequently gifts spa experiences. I hope ownership takes this seriously and makes improvements. First, the entrance is difficult to find. There is no clear signage, and the only visible gate says "welcome" but is shut. Once we found the correct entrance, the steps were covered in months of dead leaves, completely obstructing them leaving an unsafe, unprofessional, and ugly entrance. Fixing would cost 5 minutes. Upon entering, we were not greeted warmly or offered water, tea, or wine--standard at this price point. We were simply told to remove our shoes. We had to ask for water, which was served in a tiny cup with no carafe to refill ourselves. The waiting area was visually nice but had absolutely no music, creating an awkward, tense atmosphere instead of relaxing. We arrived early to change into robes, as I confirmed over the phone, but none were offered, we had to ask. The robes were old, worn. It was also 90 degrees, and the AC was off. After an awkward exchange where they said they could turn it on "if we wanted," we said YES but it was never turned on it seems. I discover that music was handled individually by each therapist on their personal phones, which led to interruptions when switching providers. Notifications disrupted the experience, and one therapist clearly didn't review my intake form. I had to stop her mid-session to change the music from loud lo-fi to the healing frequencies I had requested. It made the intake form feel pointless. My facial was extremely disappointing. The esthetician needs severe coaching, she used harsh, fast movements that were stressful rather than relaxing. She used Kleenex on my face, which broke apart during use, and did not fully remove exfoliant before continuing, causing gritty residue to be rubbed into my skin. During the enzyme, she left me alone instead of providing a neck or shoulder massage, which is standard. The paraffin treatment involved an awkward wax-filled glove that was difficult to use and poorly applied. The massage started without consideration of my intake form. The therapist immediately worked on my inner thigh: an area I explicitly marked as off-limits due to a serious injury. I had to stop her. While her technique was otherwise good, she made loud, constant hissing and huffing noises, which were distracting and uncomfortable. Bringing me to the most frustrating issue: I had clearly requested separate rooms when booking, and this was confirmed. Instead, we were placed in the same room without acknowledgment, explanation, or apology. I didn't speak up because I didn't want to disrupt my sister's experience, but this was a major breach of expectation. Upon checkout, the staff member remained seated, made minimal eye contact, and showed little appreciation. The overall customer service felt cold and disengaged. I will not be returning, but I hope this feedback is taken seriously. With better attention to detail, communication, and professionalism, this business could significantly improve and retain customers like me.

Loved it. The lady who did my nails Kayla was awesome she doesn't speak a lot of English but was…read moresuper nice and her son spoke perfect English. She did an amazing job even made my one nail shorter just how I wanted on my right hand.

Been going here for years. Decor is soothing and I always get good service. Best to make an…read moreappointment on weekends.

I requested an almond shape with a very natural look and a slight french tip/ombre. Steve wound up…read moredoing my nails and provided exceptional conversation. He was also the one who picked out all of the colors used - I think he did a great job finding a perfect natural shade to match my skin tone- and even suggested a sparkly white for the tip. I will definitely be going again! The recent renovations to the space definitely gave the atmosphere a much-needed facelift and the staff is so friendly and welcoming.

Steve did a fantastic jobs on my nails and I will be back!!!!…read more Tami

I always enjoy coming here! I feel very relaxed and pampered during their pedicures. The…read moredecorations is beautiful and every person ive met has been nice.

The atmosphere and vibes are really nice front desk is great as well. I got a pedicure which was…read moregreat. My full set was horrible my tech cut me 3 times trying to drill around cuticles and the drilling was very ruff. My nails don't look the best either and the bleeding has not stopped. The next issue is I ordered a drink a pink drink in which the waitress stated it has vodka in it which the drink was $6. My drink was good and I cashed out immediately didn't start a tab. So I ordered another one from a new waitress the one I had prior wasn't there anymore. She brought the drink and I said I like to pay now. Took her a while to come back I flagged her when she walked past. She comes back with iPad to pay and didn't tell me the total she just said tap here. So I asked what's my total she says $28.74 I said for "1 drink" she said you had to I said that's already paid for receipt is right here. She proceeded back to the bar to fix the total she comes back new total is $17.54 which isn't even half of the original total she said which was $28.74. At this point I'm annoyed and just pay it so I can get out of this establishment. I definitely let the front desk know about they did try to accommodate by offering me another drink or redo the transaction. I declined the offer. Not a good experience for me I liked the salon better before this new revamp didn't have these issues then. Oh and two days later one of my nails pops off.