Made an appointment and dropped my car off at 11am, called 3 times to check on it and they kept…read moresaying they would get to it. Left it there for about 6 hours. Showed up just before closing to be told they didn't have time and to make an appointment for a week from then.

Excellent quick service. It's a busy time of year but this repair shop answered the phone, returned…read morecalls, did all they could to solve our problems and delivered excellent value. I looked at reviews before I chose a shop to bring my wife's vehicle to. I will be back and highly recommend an honest hard working business as this! Thanks to all who work there!

This Company is Great. Very Honest Trustworthy Team. Highly Recommend them to anyone in need of…read moreservice for their vehicle.

When I was young and just getting into the car world, my grandfather looked me in the eye and said…read moreSam, if you want your car fixed right, go see Warren Whitehead! He's the best in town. Well I have been going to Whiteheads since I was a teen and I'm 54 now, I saw Jim when he worked with his dad and watched him grow into an excellent mechanic just like his father. I saw Warren hand his business down to his son and my trust never wavered because before Warren handed it down to Jim, Jim was already doing great work on my car. And his mechanic Steve, what can I say about Steve? I had an old Dodge Caravan that made knocking noises when stepping on the gas or slowing down and on bumpy roads. I brought it to a mechanic I was using for awhile because he was inexpensive due to the fact he worked out of his garage at his home and had little overhead. He told me it was my struts and $380 later which was actually a great price for getting two struts down, and I drove it away and it still made the same noise. I said that's it I'm going back to Whitehead, I'd rather pay more and get it fixed the first time. So I brought it to Whitehead and Steve was the one I explained things to do he worked on my car. He calls me up in a couple of hours and says your all set. I said really? He said yeah noise is gone. I cringed and said what's the damage? He said $66. I ssid your kidding what was the problem? He says you had a broken motor mount and I was able to weld it back together. So if you want honesty and Quality work, Take it to Whitehead!

Joe is an honest and highly skilled automotive engineer…read more I've been going to him for 10+ years. He recently fixed the Wife's 2013 Fiat Abarth AC when the dealer misdiagnosed the issue and couldn't fix it. I'm done going anywhere else. He's very busy (for good reason!), but worth the wait. He recently did the control arms and brakes on my Merc GLC 300. It now drives like new!

joe and Josh are the best they have taken care of my cars for long time wouldn't go to any one elseread more

If you have a german car, do yourself a favor and give Advanced Technologies a shot I promise you…read morethat you will leave impressed. The owner Lee is like no other mechanic I've ever met, his business is completely transparent and even invites you to work on your own car with him so that you can learn about what he is doing as he works. Everyone who works at the shop is equally as friendly and forthcoming about all their activities. Lee even hosts an event at his shop every summer where he invites members from the Audi community to come to his shop and do their timing belt service (typically a $700+ job) for the cost of parts. He & other members of the community provide help, tools and time. You will not find a better garage.

These folks are the best--kind, professional, and they get it done! I'd go back in a heartbeat.read more

I had dropped my car off for an oil change but also that it was running rough. Like it was choking…read morea bit. They had kept me in the loop on every detail as the day went on, but then...when I was expecting to pick up my car on the day before Christmas, they called me. Told me that they now felt that I didn't need the ignition control module, previously believed to be the problem. They removed the new part and reduced my cost by 50%!!! You do not find a mechanic this honest and caring every day, I am so happy that I have them to care for my car! Merry Christmas!

Service is great! Quality and value is also great! Dealing with all of the people, they couldn't be…read morenicer and always get the job finished in a very timely way!

You should be weary of getting your car serviced there, for the probability that an unexpected…read morecircumstance could develop. Young person (Coby), along with her mother, standing behind the counter is nice until you, a customer, have paid the bill and realized they damaged the side panel of your car beneath the front passenger door--right where the car is put on lift. First it was the denial that it could not happen in their garage. If you insisted that the small dent looking fresh and was not there until you pulled in; and requested that they acknowledged it could have happened in their garage. To no avail, you leave and directly go to a body shop to find out if the damage was new and could be caused as the car was put on the lift. With the preliminary estimate of the damage, almost $1,200.00, and the verification by the bodyshop that it could very likely happen as the garage put the car on lift, you return to East Coast Tire and show the young person and mother the estimate and convey the bodyshop's assessment. The young person suddenly and unexpectedly becomes irate and, with a foming mouth, repeatedly asks you in the foulest language to leave; and with a quick jurky motion and his stature advances towards you. As you hold your position, the mother attempts to hold back Coby. They then call Gloucester Police to have you be removed from the premises. Now, you humiliated with a big knot in your stomach end up with no option left other than seeking an arduous, yet uncertain legal action.

Nice friendly people, honest and explained everything thoroughly and patiently. Was in and out in…read more30 minutes and car is driving so smoothly.

I stopped in due to worry about my 2 front tires....the manager graciously fit me in and mechanic…read morehonestly told me he couldn't find anything wrong despite low tire warning. Somehow his checking got rid of the warning and they told me I owed them nothing. I tipped the mechanic and should have tipped the manager but forgot. Thank you all for your willingness to help and your honesty! I feel safer now driving back to the Cape.

they told me there was ac issue immediately launched into it being 800$ and when i could get it…read moredone. I can't afford that so fair so said oh well, no ac this year. Tried it Just to see and it's been working fine for at least a month now. It was a scam. Don't let them scam you. Question everything they say and avoid at all costs

I am writing another review 7 years later...and a lotta miles on my vintage 2005 Suburu, and many…read morevisits to Rob and Mike and now, Mark . These guys go above and beyond in ways that any other auto repair place has done for me on the Island of Cape Ann. Fairer than any other prices, especially in view of our inflated and tariff driven prices, and ALWAYS check prior to moving forward with the repairs needed. And I have been treated with the utmost respect and caring as a senior citizen, on a fixed income, in my retirement. I am beyond grateful for these guys, and hope anyone who utilizes their services has the same satisfying, professional experience as I, and so many others have! In a nutshell....High Tech Rocks :)

Hightech is a topflight operation. They are professional, respectful and get the job done on time…read more My dealership wanted an arm and a leg to bring my front breaks up to specks. Using the industry's highest quality parts combined with their time tested, experienced technicians Hightech gave me the safety and security I was after at an honest fair price. I give them my highest recommendation. David B.

I won't go anywhere else now that I've been to Norms auto repair. So much honesty and skill -- I'm…read moreso impressed by Norm and the way he goes out of his way to help his customers. Thank you so much!

I bought tires and got an oil change. Wrong type of oil and less than 15 thousand miles tire's…read morealways need to be inflated. 1000 bucks???? I'll never go back to Norm again!!!!!