I am writing another review 7 years later...and a lotta miles on my vintage 2005 Suburu, and many visits to Rob and Mike and now, Mark . These guys go above and beyond in ways that any other auto repair place has done for me on the Island of Cape Ann. Fairer than any other prices, especially in view of our inflated and tariff driven prices, and ALWAYS check prior to moving forward with the repairs needed. And I have been treated with the utmost respect and caring as a senior citizen, on a fixed income, in my retirement. I am beyond grateful for these guys, and hope anyone who utilizes their services has the same satisfying, professional experience as I, and so many others have! In a nutshell....High Tech Rocks :) read more

Hightech is a topflight operation. They are professional, respectful and get the job done on time. My dealership wanted an arm and a leg to bring my front breaks up to specks. Using the industry's highest quality parts combined with their time tested, experienced technicians Hightech gave me the safety and security I was after at an honest fair price. I give them my highest recommendation. David B. read more

All good things to say! Upfront costs if problems known. No extras unless recommended work and you wish completion ASAP! read more

I am sad that I feel the need to post this review because I have had nothing but good things to say about this place for years, up until now. I brought my car in to get the water pump replaced, left it for a couple of days and when I went to pick it up, I started my car and immediately noticed a new whining noise that it was making. I even pointed it out to Rob on the spot and he said that because of where the pump sits, it could be causing the noise but that nothing was wrong with the car. This noise is loud, embarrassing and did not sit right with me so after I left I called back and he said if the noise didn't go away over the weekend to bring it back and they'd try the stock part instead. I asked if I'd be charged more and he said not unless the stock part was more but that it wouldn't be more than 100 dollars. I didn't feel I should be charged at all but business is business and I trusted them so I said ok. The noise didn't go away so I brought it back, again, arranged for rides for my daughter to daycare and for myself to work for two mornings and expected the noise to be resolved. Two days later, I got a call and was told it would be over 260 dollars. I am a single mom and student working full time and I simply do not have money to be throwing away so I questioned why I should be charged that much more to get rid of a noise when I had just spent well over a thousand dollars only to have a new issue be caused. Only after I questioned this did Rob go on to say that actually he wasn't going to charge me anything because the noise was still there anyway, and to come pick up the car after work. I wasn't sure how but I was left feeling like I had done something wrong and with a bad feeling knowing that I almost just threw even more money away. I felt taken advantage of as a loyal customer of over six years. Days later, I called back, and asked what to do about this now. Rob initially essentially said "we've done what we can do, we don't even know if we caused the noise." They know that they caused the noise, so I was upset with this and just gave up and hung up the phone. Rob then called back shortly after and said that they think they might know what the problem is, some sort of chain, and to bring it back after I returned from vacation with my child. More inconvenience but I was appreciative of the effort and again, arranged for rides when we got back. Got a call later that day and was told the noise was not gone and they'd done all they can do for me. I'm devastated that I trusted this place with my car and I do not feel safe in my vehicle with my 3 year old. I find it very difficult to believe that they just cannot get to the bottom of this glaring issue, and would rather me and my three year old be stuck with this problem now. I do not know if this loud noise is serious, harmless, or what. I am left in the dark and feeling totally taken advantage of. I had a road trip with my daughter and my Mom planned out next month and am most likely going to have to cancel because I simply do not have the money or the means to bring this car somewhere else and pay for them to fix what this shop refuses to fix after causing. I am losing sleep and writing this review at 2 am because of the anxiety this entire situation is bringing me. Long story, but if I could sum it up I would say just be careful here. read more

My Toyota Highlander had a rattle in the left rear that an auto body shop couldn't find. Rob at High Tech not only found the rattle, but got rid of it at a very reasonable price! He also secured my heatshield, which came loose. He is my hero!!! read more

these guys, under Rob the owner, have done outstanding work and at very reasonable prices. I am grateful to have them taking me, a senior citizen, and my too old car. Am very pleased with how I have been treated and respected there! Checking on me during a longer than expected repair. Highly recommend these folks! You rock Rob and crew!! read more

This shop was recommended by a good friend of mine. After taking my sons car to 4 garages in town and getting price gauged on parts and paying excessively for repairs that didn't fix the issue and were unnecessary. I was losing faith that there were any honest mechanics out there. These folks are the real deal, automotive mechanics you can trust. I won't be looking any further. Thanks for setting an example for your industry. My son's vehicle was fixed once an for all and at a very reasonable price. They are the best shop in town as far as I'm concerned. read more

Finally found an honest auto repair place!! Brought our car there to get the AC fixed. They found the problem promptly and fixed it as promised. No hidden fees or unexpected surprises. We googled the repair and saw figures ranging from $1200-1500. So we were pleased to have been charged $850 for a new AC system. And lastly when we called the first time they were busy so we left a voicemail. They actually called right back! How many places do you know that would really return your call? Not many... read more

I have had nothing but good experiences with High Tech. They get work done quickly, they keep their scheduling promises, and are very reasonable. They are really good about accommodating me if I have an emergency also. And they're really nice! read more

Excellent work, fair prices, nice guys. I've been going to them for several years; different cars makes and models. They always do a great job read more

I had excellent service from the team at Hi Tech Auto Repair. My partner and I brought his car to another place since we wanted to make a spare key and we assumed they could deal with diagnosing the problem. Well, they took several days and they told us it was the transmission for a crazy amount; we suspect they just wanted to sell us a used car since that's their primary business. Anyway, we had gone to Hi Tech for a quick fix problem during the summer so we decided to take it there for a second opinion. Within a day, they called and had diagnosed the problem and could fix it within the same day! It wasn't what the first place claimed at all. Hi Tech Auto Repair is definitely an honest business. And they're always very friendly and detailed in their description of what is wrong and how they plan to fix it. We're going to take both our cars there for all problems going forward and let our friends know the outstanding and honest service we've received twice now from their shop! read more