Just bought a nice truck off him good guy to deal with. Met me after business hours to show me the…read moretruck.

I was looking for a car to buy online, just kind of a cheaper beater that would last for a few…read moreyears so that I had transportation. I found an adorable car that I LOVED for sale at MJM Auto in Gloucester MA, a little ways away from me but worth the drive for the car. I instantly called the dealer to make sure it was still available and let them know I was interested in it. I got connected to a guy named Michael who sounded like he was on a cell phone, but he was very nice and informative about what I wanted to know. We agreed that I wouldn't go down there until I was buying the car, because of the distance. So I filled out forms online to check credit and stuff like that. I waited 5 days for an email saying whether my forms went through. I emailed him maybe twice during that period asking for an update: I got nothing. Then I got an email from him finally that was simple: it said I didn't have enough credit to get the car. So I emailed back right away and told him I would work on getting a loan. No response for a week and a half. He would not respond to emails, calls, voicemails. Nothing. I went online to look at the listing for the car and it was one. I figured that he took it off because I was about to buy it, no big deal. Another week of silence. I heard nothing from Michael. He would not answer the phone or emails. Finally I got an email back: sorry, the car has been sold. What?! The worst service I have ever encountered by anyone, especially by someone who should have been selling me a car. If you find a car from here that you like, good luck! He might sell it in between emails!

Edit down to 3 stars - brought my car back for additional work because the expensive first fix…read moremight not have been the only problem or not the problem at all. I dropped off at 9am and called twice about the progress and nothing. Once I got dropped off at 3, they let me know the system had been down and they didn't get to it and to make another appointment next week. Great customer service at the service center. I was greeted right away and shown to the service center with an easy check in. Very nice waiting room with plenty of space, comfortable chairs, coffee and snacks. They have a great text system with an overall inspection service of your car and tracking system. Even better is they offer a free ride to and from your home so I didn't even have to wait.

From Tom Abbott and Kevin Barkshouse to Nick dipeitro, first class dealership from sales to…read moreservice, I highly recommend Sudbay for sales and service and customer service too.

Charlie helped me in getting my first car! He thoroughly helped me out in everything that pertained…read moreto getting my first car in the most affordable way as soon as possible. CJ Motors will not leave you disappointed! Praise God!

My sister-law and I had the best overall experience right from test drive to delivering her car…read more Charlie was friendly, honest and knowledgeable, not an aggressive sales person yet ambition to make sure you don't leave disappointed then Charlie is your guy. I would highly recommend CJ Motors To anyone who appreciates quality sales/customer service. You can definitely purchase with confidence.

As good as it gets is right! We have never had a more pleasant experience buying a car. Desi was…read morelovely to work with, always kept his word, and was very straightforward in every aspect of our transaction. Would absolutely recommend him to anyone and will come here first the next time we want to buy a used car. Can't say enough good things!

I've been car hunting for months with mixed results and about to give up and then called Steven at…read moreDesi's. In our conversation I felt more comfortable than any other "cold call" to a car dealer and checked out Desi's Dealership. He had the car I was looking for at a great price. Even though he's 45 minutes from the house it was well worth the trip. When I test drove the car I had two minor issues that he addressed (brakes + loose feeling steering.) When I took delivery everything felt right. I'm happy with my vehicle and the way he handled things. He went above and beyond through the whole transaction. I would highly recommend Desi's (Steven) to anyone shopping for a used car in the greater Boston area.

Garen, the owner, is an incredibly nice guy who is also clearly very experienced and knowledgeable…read moreabout cars. He took the time to guide me through everything when I was at his dealership and was super patient. I really like his taste in cars too.

Purchased the Ford Explorer Platinum, after a test drive, and overview of this SUV. The vehicle was…read moreclean inside and out, and drove flawlessly. The dealer completed all the paperwork, applications, New plates, Registrations, insurance and inspection. This saved me a ton of time. I'm an HVAC technician, and I didn't have any time to run a round during this cold week. I was more than satisfied purchasing this SUV from Garen, at Northeast Auto Gallery. I already drove 500 miles on this SUV, the weekend after I purchased it, and couldn't be happier. I picked the right dealer and the right SUV. I recommend you to check out Northeast Auto Gallery, Wakefield, Ma. Professional service from start to finish.

I just recently bought a 2010 Saab 93x from them, and I am not satisfied whatsoever with my…read morepurchase. The description of the car was as follows: "This car is being sold AS-IS! Runs and Drives Nice, Heated Leather, Sunroof, Power Windows, Mirrors, Locks, Seats, Cruise Control, Aftermarket Radio with Wireless Apple CarPlay/ Android Auto, Nice Tires, a great deal you do not want to pass up!" Mind you, I'm well are it says "Sold as is". When I got to the shop, it had a March 2026 inspection sticker on it that was from that shop as I was told. He then proceeded to inform me that the sticker would be scraped because it didn't pass emissions for a code "P0128" which is the engines coolant temperature is below the normal regulating temperature. Easy fix, had done this on my last Saab so was not worried about it whatsoever. I had asked the worker at least 5 times if that was the code he pulled and he said yes. 2 days later, I come to find out after taking it to get a proper inspection done by me, that it actually was the engine code P0463, which involved the fuel level circuit reading "high voltage" which is a LOT more of an extensive and EXPENSIVE job to repair. If he had just been honest and straight up about the actual code, I wouldn't have bothered with this car knowing how much of a pain in the ass that code takes to fix. If you plan on buying a car from there, make sure you bring a reader to check for any engine codes, and DO NOT just take his word for accountability. If I could leave ZERO stars I would.

You want a good mechanic? Try Derry Auto Service!…read moreDo you want a mechanic that you can trust? Reasonable prices are not a myth! Look no farther than Derry Auto Service

3rd Time purchasing a vehicle from Jhon, and last assisted by Owen. Great service as always, no…read moreways around or trying to get u on vehicle ur not interested with. and with a guarantee approval 100%. Definetly recommend and will come back if needed.

Awesome people,honest and very friendly, I would recommend this dealership.read more

My car buying experience from Saugus Auto Mall was excellent! The customer service we received with…read morethe person we interacted with, Ali, was particularly agreeable. We went to test drive the cars on a rainy day, and the ever-so-positive Ali provided us umbrellas and went out of his way to ensure we didn't get rained on while checking out the different cars. Also, he was very attentive & patient with all of our questions before and during the car-buying process. Lastly, once we had our mind set on the right car for us, the financing process went quickly and smoothly, with Ali keeping us updated at every step. Highly recommend!

Very accommodating, very reasonable, very responsive. First time I'd purchased a used car…read morelong-distance, so I had my concerns. They quickly provided an over-the-phone video walk-around of the car. I hired a mobile mechanic to check it out. They had no objections to that. He found a couple of concerns, not super-serious but worth mentioning. They were quickly addressed. The delivery, online exchange of payments and documents: It all went without a hitch. I would possibly shave off half-a-star because the price for the car was higher than similar vehicles online, but when I saw how clean and sharp the interior and engine were, I felt it was worth it.

I had dropped my car off for an oil change but also that it was running rough. Like it was choking…read morea bit. They had kept me in the loop on every detail as the day went on, but then...when I was expecting to pick up my car on the day before Christmas, they called me. Told me that they now felt that I didn't need the ignition control module, previously believed to be the problem. They removed the new part and reduced my cost by 50%!!! You do not find a mechanic this honest and caring every day, I am so happy that I have them to care for my car! Merry Christmas!

Service is great! Quality and value is also great! Dealing with all of the people, they couldn't be…read morenicer and always get the job finished in a very timely way!