My car wouldn't start after driving from home in New York to Boston. ChatGPT had me expecting an…read moreexpensive repair to replace the alternator. I was able to get it to Sunoco in Danvers, and within 5 minutes, the wonderful service techs diagnosed that the issue was simply a dirty and loose battery connection. They cleaned and tightened it, and sent me on my way. No charge! Totally turned my day around. Thank You Sunoco!!!

Not a trusting place at all for service. Went for a oil…read moreChange and was up charged for a light bulb

Bay State Muffler saved me again! After over a year of not being able to drive on the highway and…read morestruggling to drive up hills, Bay State immediately found the issue and fixed it right up! I can't express how grateful I am to actually be able to drive my car again! They are an honest, professional, quality company. I am a repeat customer and my family swears by them. They've gotten me in quickly every time which is always a relief as well. Many thanks!!!! A++++++++++++++++

I stopped by Bay State Muffler for an estimate on replacing my exhaust and David was very…read moreinformative with me. I didn't know too much about cars and David thoroughly walked me through the process of what they were going to do to get it fixed. The price was reasonable. The drop off and pick up process was seamless.

I'm updating my review to reflect the full experience with Pete's Garage…read more My car was towed in for a stuck gear shift. After nearly a week before it was inspected, my mom--who was in contact with Scott throughout--was told the shifter cable was BROKEN and quoted $600 for the repair, plus about $200 for the new part, taxes, an oil change, and other related expenses, bringing the total estimate to around $800. At no point was debris mentioned. We got a second opinion at a garage on High Street in Danvers. They inspected the car the next day and said they performed a thorough assessment. They found nothing wrong with the shifter cable. Instead, they found a large walnut lodged against the cable, along with other debris, preventing it from shifting. After cleaning it out and completing the oil change, the car worked perfectly. Total cost: $50. AFTER this review was posted, Eric contacted us and said the shifter cable had come out of position and might eventually break--information that was NOT shared during the original diagnosis or almost week of communication my mom had with Scott. Being quoted close to $800 for a repair that ultimately wasn't necessary, and only receiving a fuller explanation AFTER speaking out publicly, raises serious concerns for us about the thoroughness and reliability of the initial assessment

Eric is very friendly and seems to be quite knowledgeable. The two people who answer the phone,…read moreScott and a lady whose name I didn't quite catch, are atrociously unfriendly and condescending.

My son car broke down while he was calling AAA the police came upbehind him. They told him the car…read moreneeded to be towed right away because it was a safety hazard in the road. The police old not have him wait for AAA to arrive. Al's Auto Repair on Holton St. Danvers MA showed up to tow the vehicle. He towed it back to the repair shop.The shop was less than five minutes away. I was charged a 25.00 town fee 132.00 for tow and 28.00 fuel charge total was 185.00. I had to then have car towed back to my home. Al's Auto told me that because it police request to remove car in road... AAA will reimurse me for the tow. That was a lie AAA would not reimburse any of the charge. Beware when your car breaks down vultures some in uniform await .Shame on them.

I have always been happy with the quality and value of the repairs by Dick of Al's Auto Repairs in…read moreDanvers. He is the best. I was excited to see he was still working during this Covid time. He just finished a 4 wheel brake job and oil change that would have cost me 2 - 3 times more at a dealer. And I trust Dick with my car more than the dealer. He is very direct and practical. I had my car back and driving the same day. Give him a call he is great to work with! Dave Middleton

Tim is the only mechanic I will ever go to again. He is the most trustworthy and honest person in…read morethis business. He went above and beyond to make sure my emissions issue was not only covered by the Honda dealership, but also that they honored it after multiple rejections from the service department. He even took time out of his day to bring my car to get inspected after.

I'm very satisfied I had my brakes done and a repair of a broken component done same day service…read morereasonable price good people they saved me about 150 I have found a new reliable mechanic

Reliable and professional service for my car. They handled repairs efficiently, though…read morecommunication could be clearer at times. Fair pricing and a solid choice for auto needs.

Our company van was misdiagnosed at Gorilla. The gas filler neck did not have a vacuum leak. We…read morejust wasted time and money there.

Otis is awesome. Went above and beyond to get me the right car, was helpful and friendly, sent me a…read morevideo of the car when I had to leave unexpectedly, made the buying process really easy, and is going the extra mile to get it nice before I pick it up. I see others have had similar experiences! Thanks for the nice car!

Nate Brungot was my Service Advisor from IRA Toyota Danvers in our most recent visit…read more The problem was not as serious as could be Nate and mechanic crew found the problem. What a great relief. We are so thankful for IRA Toyota.