I purchased a rear bumper for my vehicle because the website stated that it would fit my truck. I trusted the information on their site and proceeded with the purchase. After receiving the item, I had it Line-X coated to prevent rust in the future. After spending all that money, I discovered that the bumper does not fit my truck as stated on their website. I reached out to the company, sent photos, and provided a detailed explanation. It has now been six days, and I have received no response or resolution. I keep getting the runaround with no official answer, except through the chat box, where they tell me that a technician is looking into it. That is the only response I continue to receive. Obviously, this has not been a great customer service experience, and it will be the last time I order from this company. read more

If items are missing from the order and the customer sends an email, apologize and send the items. Forgot to include the 3M adhesion prep wipes and I'm being sent through the wringer just to get them. Shitty customer service. I had to send a picture of the item, the outside of the box, and the empty inside of the box. I've done it but went ahead and ordered the prep wipes from Amazon. They arrive tomorrow. This company will take more than a week to fix their mistake.. and that's if they approve the request for the missing item. read more

BEYOND terrible customer service! Their representatives should be certified as menatlly incompetant. I could not even speak to a manager about an order issue without getting hit with 50 questions. DO NOT USE! read more

Ordered brakes/rotors kit for my Tundra, simple enough. Received two front rotors, both labeled passenger side, so missing front drivers side. Called and was assured a new rotor was shipping immediately. This was Saturday. Today is Monday and I still have no tracking#, and package has not been shipped. Will not be shopping thru them ever again. What should have been a simple CS thing has turned into a headache. Obviously its MY problem, not theirs. They want me to return the extra rotor BEFORE they ship the replacement. read more

This company has 0 customer service skill and will bait and switch. Purchased a set of amp steps for jeep JL, they redesigned the motor with improper brackets (confirmed through "amp" now real truck, rep. And his co workers", knowingly sell them to you, wait for a claim on your end to be submitted, then tell you it will take 4-6weeks for them to send the proper brackets....and they will not tell you to course a large 5ft box yourself to send them back through a return claim. All while taking over 3 business days to respond to you.. Turn 5 (parent company) is a very shady business at best. read more

ExtremeTerrain - New motor design (plastic) with incorrect ferment - Auto Parts & Supplies Near Me - Paoli, Pennsylvania

I had a horrible experience. I had to return a product, and I asked 3 different times for the credit to be applied via store credit. Instead, they issued my refund on a card I no longer have. It shouldn't be that hard to issue store credit. I will never buy from here again. read more

This is my first- and last-time conducting business with this company. I ordered a set of rims for my Tacoma, and a representative suggested a package that included tires. However, I ultimately only purchased the rims. I was informed they would arrive the following week. The next day, I received an email stating the rims would arrive in two days and required a signature. As I wouldn't be home, I contacted Extreme Terrain's customer support, who stated they had done everything correctly on their end and could not assist further. Consequently, I stayed home and received three rims. When I called customer support again, they indicated they did not know the whereabouts of the fourth rim. Upon opening the three boxes, I discovered the rims were incorrect. I contacted them once more, and they provided return labels. I then waited for the fourth rim to arrive the next day, which required me to take another day off to sign for the package. I inquired about the refund timeline if I returned the items and was advised it would take 7 to 14 days. My primary desire was to receive the correct rims, and I was told they would be shipped out on Monday. On Sunday, I received an email from customer care stating that the rims were now out of stock, with an expected delivery in October. It became clear that these rims were never in stock to begin with. Additionally, I am experiencing difficulties returning a set of tires I purchased from another vendor.If this company were just honest at the start, and employees not so greedy or trying to make a commission at all costs, they might be okay. Given their current business model, I would not be surprised if they ceased operations before the end of the year. Additionally, I strongly advise against using a debit card for transactions with this company, as they have a history of being hesitant to issue refunds. A credit card would be a more advisable payment method. read more

I had an awful experience with Extreme Terrain and want to warn others before making a purchase. On November 3, 2025, I ordered a set of rims and tires that totaled $1,600 at checkout -- I even took screenshots showing the price and the 40% off promotion clearly displayed on the website. Two days later, I received a notification that my credit card was overdrawn. When I checked, I found two separate charges totaling $2,600 from Extreme Terrain. I immediately contacted customer support, and after being transferred to a manager, I was told I still owed another $1,000 before my order could ship -- even though I had already paid the full checkout price. This is unacceptable and feels deceptive. Charging customers more after a confirmed checkout is not only unethical but borders on fraudulent. I will be reporting this company and strongly recommend that others avoid shopping at Extreme Terrain. read more

Ordered an all aluminum upgraded radiator for my Jeep. Started leaking right away, started a return/replacement ticket. You'll be lucky to get a single email a day from them and the one that I did get they offered me 25% of it's purchase price to keep it and drop the claim, inside the 30 day return policy, not to mention the parts 1 year warranty. read more

I have spoken to them a couple of times and each time they are always professional, understanding, and knowledgeable. They sell some of the top parts and they will continue to be a place I go to 1st to find parts for my projects. read more

I was looking to purchase 5 new wheels/rims for my wife's 2000 TJ. I called the service tech's and told them what I was driving (33's M/T with a 2.5" lift). She provided me with an option for 8" depth on the 33's. Upon arrival at my tire installer, my installer called and said the tires called for a minimum of 8.5" depth and he would not install them due to "death wobble" concerns and excessive wear. I called to have them replace and provided all of the necessary intel for the return. After being challenged by another "tech expert", I simply said, are you going to replace them with a suitable wheel or not? They shipped a replacement set (after requiring me to re-pack and take to a fed-ex location) and those wheels arrived like they had been dragged up and down I-75 in GA. Needless to say, they were completely destroyed. Another return request; this time for a full refund. Not once did anyone ask if they "could make it right" and re-ship and discount my wheels. They again tried to make ME re-pack and take them to a fed-ex. I refused. Finally, they agreed to pick them up at my installer. They did and then tried to re-deliver them the next day. I wrote a letter to the CEO and fed-ex'd. it. Crickets. I won't do business with this tone deaf company again. read more

I have ordered several parts from ET for my truck. Each time they were high quality, and arrived in a timely manner. Just ordered an exhaust from them last night. Great small business read more

Someone decided to be crazy and sliced my daughters Jeep softtop windows so I had to find somewhere to buy replacement windows. I guess I cant buy the windows, I just buy the whole thing. But the price wasn't bad here. So I ordered a softtop, some headlights and warranty. We were expecting it to come today and I checked the order status and it said canceled. I never canceled my order. I wouldn't recommend this company. For starters, they will spam your email sending about 16-20 emails within a 3 day timeframe, even when you hit unsubscribe. When I went to check when today my daughter's items were coming since we already had people lined up to help put the items on... it said order canceled. I called and asked why my order was canceled. They said they canceled it because it was marked as scam. But they didn't know why it was marked that. The guy said I could just re-order it and I said that they screwed up and canceled it so they need to fix it and make it right. Then I don't wanna order on the site again and then it get canceled again. So he transferred me to the person who deals with the parts and I told them what had happened. This guy sounded like he was high as a kite and didn't know what he was doing. He asked me the part numbers I gave him part numbers. I told him one of the items was a warranty for the headlights and he couldn't find them. Then he says "oh I forgot". He told me that total was about $120 and I said no that's not right you forgot the soft top. He couldn't find it and I gave him the part number again. I was on the phone for 15 minutes with him and he still couldn't figure it out. If I would've added my stuff to cart it would've took me under a minute to get all this done. So I went back in the restaurant where I was waiting and my mom asked me what the deal was and I said this guy doesn't know what he's doing. So the guy said that he would get somebody else to help me that knows what they're doing. I said that was fine then he hung up on me. So by him hanging up on me after making me wait for 15 minutes cause he doesn't know what the hell he's doing They lost the sale and other sales I would've purchased. read more

ExtremeTerrain - They Canceled but they never called me or anything - Auto Parts & Supplies Near Me - Paoli, Pennsylvania

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Don't bother. Just a headache and a joke. Employees even sound use to the complaints. No one concerned at all. Just be prepared to be up charged to fix their problem or to be charged to return your part...which you will end up doing. read more

Ordered a MasterTop from Extreme Terrain. We picked up the nee top, rented a garage to install new top. Got the new top on, but all 3 rear windows were damaged. Drivers side has a broken plastic peg and rear and passenger sides are missing the zipper. Contacted ExtremeTerrain and was told I needed to buy new windows. Why would I need to buy them when I already purchased them in the kit. Extreme Terrain is refusing to fix the problem after several phone calls and emails. Thank God for other customers reviews for when I call our CC company and do a a charge back. Horrible customers service! I work customer service and do warranty for UTV soft enclosures. There is a reason our company has 5 star customer service and Extreme Terrain has zero customer service and zero help or accountability. Please avoid this company. We now have a Jeep we can't drive due to their inability to correct the issue. read more

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I'd like to express my appreciation to Extreme Terrain support member Mr. Jeremy B and supervisor Mr. George Gurch for their professionalism and willingness to remedy my order complaint so quickly (30min). It is very hard to find a business that stands behind what they advertise. I highly recommend their SIte for any of your on/off road needs! read more

Ordered two sets of running boards. The first set I ordered did not sit even on the vehicle. The front mount and middle mount sat perfect to the body line but the rear mount was a 1/2 lower. They rubbed the paint in spots due to being too tight even after multiple adjustments. Where it was touching the boat it caused a loud vibration at low RPM's. I started a return with Extreme Terrain and that process was easy, minus having to send the product back before they would ship the replacements. The second set I received was better but still not great. The quality control on these are absolutely garbage! So instead of sending another set back to them the resolution they offered me was a $80 refund or $150 store credit. Weeks of hassle, hauling heavy boxes to FedEx and the best they can offer is $80 for the inconvenience. This is my last business I will be doing with Extreme Terrain, I am not satisfied at all with them or the customer service team. Buyer BEWARE! read more

ExtremeTerrain - Running board gap - Auto Parts & Supplies Near Me - Paoli, Pennsylvania

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Beware of the parts you order from ExtremeTerrain Jeep. I ordered hood latches for my American made Jeep and they sent me Chinese hood latches. Nowhere in the description of the product did it mention made in China if it had, I would not have ordered the part. To top it all off, the shipping was slow and the communication was poor. This is not the first time I've ordered from them, the communication has always been poor. read more

BUYER BEWARE!!! Literally everything about this company is a joke. Paid 1700 plus.for.a.new Master top soft top for my 2018 jl,.for local pickup in lenexa kansas. After picking up the "package"which was beat up, but assured was in good shape, went to the shop I had to RENT to do the install as 70 degrees is recommended. Followed the steps, (after destroying factory top as part of the removal) last 3 steps, installing side and back windows. One back side panel had a broken clip, the other and back window were missing zippers. Called customer service, couldn't replace them, but they could sell me some! Then offered a less expensive best top in lieu of the more expensive master top i purchased. I've now been stuck with a jeep, in kansas, in sub zero temperatures. Been lied to about rma replacement, that they say master top denied. Zero customer service, reps are rude and disrespectful, some of us work our asses off to be able to drive our Jeeps, and can't afford to just buy another top. Their customer service is abysmal. Was given a 100 dollar.credit at their store, I wouldn't trust this companynto buy a lugnut from. If you own a jeep, and work hard for your money, PLEASE,.DONT DO BUSINESS WITH THIS COMPANY read more

I will never order from them ever again. Fedex lost my order and Extreme Terrain did very little to help.