I recently purchased a used car and took it to Sal's to bring it back to like-new performance…read more Justin did an excellent job going over the car, recommending and performing the repairs needed and arranging for towing of the car to the shop and replacement of broken windshield. I couldn't be happier with the service I've always received at Sal's and highly recommend them.

Super honest and very efficient!! Highly recommend to anyone looking for a reliable mechanic!!read more

I should have listened to the poor negative reviews. Place did poor work and ripped me off. I ended…read moreup going to another job to pay more since they did not honor warranty under their own work. DONT TRUST THIS PLACE!

DONT GO HERE. Don't believe the positive reviews. Place sucks. Charged me over 1k and NEVER FIXED…read moreMY ENGINE LIGHT. They refused to look it and wanted to keep charging me $$$. I have texts to prove it. THEY DONT KNOW HOW TO FIX ENGINE LIGHTS AND OVERCHARGE! Believe only the negative reviews. Wish I never used them. They ripped me off big time. Tried them for the first time and boy was it a mistake. Run far away!!!

Don't order any cars from this dealership. The staff are thieving jackals. They wanted to charge a…read more$3k markup for no reason on a Corvette. You can go literally ANYWHERE and pay MSRP or slightly under. The C8 bubble has burst and they are a dime a dozen and old news. Stop taking advantage of people.

It is with great pleasure that I post this review of this excellent business in Paradise Pa.  After…read moremuch searching across several states, I located the exact vehicle I have been interested in. My first contact was with Ty in sales and he graciously accepted my deposit. The following Saturday I travelled almost 4 hours, one way, on my quest for the vehicle. On arrival, I met Anthony in sales who was fantastic. Personable, courteous, friendly and knowledgeable. He took his time with me, made sure I took advantage of any available discounts, and guided me through the process. Scott was also very helpful, demonstrating some of the advanced features on this brand new Camaro Convertible. Mike in the Finance department was also very kind and patient working out the actual numbers with me. I am very satisfied with my purchase and the overall buying experience at this business. Bravo team Keim!

You'll pass by Pats every day and never know how much he's expanding with excellent service and…read morebeing able to work on most cars. My experiences are always positive to the point that my kids can now just pull in and he'll help them. When I originally met Dirk, everything was pretty simple but now he's moving up as far as what he does and he does it well and with concern for the customer a trait that is a dying breed one of my best fines in 25 years.

Always good pricing on any service they provide! Everyone is super knowledgeable and trustworthy…read more My go to place for anything car related!

The service manager here is great, she really knows her stuff & is helpful!…read more Took my truck to many places to find out why I kept getting denied warranty for repairs I thought should be warranty. Engine coverage is supposed to be 7 years. Jessica sat down with me, explained in detail how the warranty process worked - what the dealers have to do in order to get us warranty. Her team was specific in telling me what I needed to get together so they could provide Paccar with proof I maintain my vehicle & should get the warranty engine parts. Thank you Jessica & team!

Dealt with Mr. Ryan Fleck , sales representative of Liberty Kenworth located in Swedesboro, New…read moreJersey in regards to a purchase of a pre owned International Harvester ProStar unit. Mr. Fleck was very professional and honest. I give 5 stars for excellent customer service, honesty and integrity to Mr. Fleck, his team and and to Liberty Kenworth dealership as a team. Thank you Mr. Fleck and Liberty Kenworth !!! More power to you and your continued success in the trucking industry.

Expensive, but great people, especially Luis, Christy and Terri. And I love that they detailed my…read morecar, too!

The team did a great job. They updated me in a timely matter and answered all my questions. We have…read morebrought several of our cars here for repair and will continue in the future

I first contacted Mike's shop based on word of mouth about good local family-run auto businesses. I…read morehad passed by this place many times without giving it a second thought. I have a later model Ford Maverick, and up until this point, all service had been performed at the dealer. Knowing that I needed new tires (and not wanting the OEMs), I reached out to Houser's and spoke with Mike, detailing what I wanted. Mike communicated effectively and promptly, and he didn't try to pressure me into something else because he could tell I knew what I wanted. We made an appointment about two weeks in advance, as he had to order the tires from a supplier. Mike managed to find the tires cheaper from a different supplier and even found a rebate for the set from Cooper Tire. Bonus! I arrived about 10 minutes early, and they started about 10 minutes after the appointment, which I didn't think was bad at all. I had set my expectation at 90 minutes out the door. About 80 minutes after the start of the appointment, I was ready to roll. The only thing that made me apprehensive was how packed the lot was and the difficulty finding a spot. As Mike stated to me, if you can get off the road (Baltimore Pike), you are good. Seeing the sea of autos on the lot gave me a little anxiety before I opened the door. I thought, oh no, I am walking into a situation where the shop is slammed and I'm going to be here for 3 hours! However, the fact that I didn't have an extended wait time tells me that Mike is managing everything very effectively. The waiting room was comfortable and empty, but occasionally a customer would come in. Mike dealt with their concerns in a friendly and speedy manner.

________________________________________ Tom W hit the nail…read moreon the head! On March 14th, 2024, Hauser sold me two Uniroyal Tiger Paw Touring tires for $176 each (they're $99 from Pep Boys, a 177% markup), and I asked them to put them on the FRONT of the car. On August 9th,2024, they charged me $160 to install two tire pressure sensors (they're $20 each, a 400% markup!). During the sensor installation, they put one of the NEW tires on the REAR of the car. They need to look up the term 'ATTENTION TO DETAIL'. Now I have to pay someone else to move the new tire to the front of the car to FIX THEIR WORK. They also scuffed the paint on my truck installing 4 new tires, again at almost 200% markup. Each time I took my vehicles there, I provided written instructions on the service I wanted. They have never done everything I asked for, but they always sold me something I didn't need with a huge markup. Apparently, they're too short sighted to realize that they can only PRICE GOUGE their customers once or twice, then we get smart and find someone who isn't so GREEDY!

I will start with the obligatory "I'd give this place zero stars if I could". I would. The sunroof…read moreon our Mini broke and was stuck open. We brought it to Otto's to fix it. To start, they wouldn't give us a loaner car, but they also wouldn't let my husband stay in the waiting room and wait for the car! They have a beautiful waiting room, they told him no, you can't stay here. They paid for an Uber to take him home (and then later back to the dealer)!! I've never heard of anybody else doing that ever. This should have been our first hint that they were going to try to fleece us. That they'd rather pay for an Uber 30 minutes each way than to let him sit in their waiting room- that has desks, coffee, and merch. But I digress. I'll start with the estimate for the sunroof. We clicked on the text estimate and it said about $1300. Yikes but ok. When we clicked on it again later, the estimate now said about $2600. Someone went in and just DOUBLED the estimate! Without giving us the courtesy of a call or explanation. When challenged on it, they said that whoever put the estimate in estimated too low and they'd "work with us" on the price since we already saw $1300. Sorry not our problem. Eventually we got them down to $1800 but this was $500 higher than the original estimate. We were sorta stuck with them since literally nobody else will fix the sunroof on a Mini Cooper. I think they knew that. Later on when we checked our invoice after paying, we noted that they just charged us a flat rate for labor. "Labor: $1410". They didn't say how many hours, hourly rate, how many techs, etc. They just pulled some price out of thin air. Along with the estimate for the sunroof, they put in about 4 additional "critical" repair items that needed to be addressed immediately. One of which was the engine mount. They basically made it sound like the engine was going to fall out of the car if we didn't pay them like $1500 to fix this immediately. We had them fix the sunroof only and took the car to our local mechanic to inspect for these "cRiTiCaL" tasks. Since they inspected our car like a month ago and it passed. Turns out NONE of these "cRiTiCaL" items were that critical. They were vastly exaggerated by these clowns in order to pick our pockets. In closing, you are probably better off driving your car off of a cliff than you are taking it to Otto's Mini of West Chester for repairs. It'll cost you less. Thank you for your attention to this matter.

I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It's the third MINI I…read morepurchased from WC/Otto's. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That's when I started looking into it. It's something they push for to make a bonus or something like it. Pick up time comes, Pete begins emailing that the car is almost here so let's get all of these things rolling. I do my part. The week the car is on the truck, I begin receiving a play by play via email. He tells us that the car is close and "should" be there by Sat, "if" it is it'll be ready for a Saturday pickup. He even ended his email with "Home Stretch!" So that weekend was Father's Day. Thinking that Pete knows more and "should" I trusted he was probably right and we would be good for Sat. So we purposely did not have our in-laws stay from out of town for Father's Day since buying a car takes a lot of time. Well, Sat rolls around and there's no car. Just emails from Pete, as soon as it arrives I'll let you know. Long story short we did not pick up the car until Monday and Father's Day was a total mess for our aging parents who we would have preferred to spend our time with rather than riding the rollercoaster of emotions with Pete. Monday comes and now my husband and I both have to take a half day from work to drive 1 hour and 15 min out to the dealership. Pete should have waited until the car arrived and scheduled our pick up. But it appears what he wanted was us on the edge of our seats, ready to pick up that car the minute it arrived so that his numbers look AMAZING. He has lots of trophies and talked about getting free vacations from MINI and IMO that's off the backs of his customers. During pick up, Pete took us back to the bay where the car was, left to get Jayson in Finance, and literally NEVER CAME BACK. We didn't see him ever again after that. (He does not deserve the commission on this vehicle, Chad) No apology, nothing. It was awkward and uncomfortable and we are spending a lot of money. From then on, which had to be another 90 minutes or more in a hot bay, Pete was never to be seen again. So we deal with Jayson Kirk, who was nice enough, and asked us what happened (although I suspect he already knew all about it and it was just a ruse). Jayson was very apologetic and understood our situation which made things less stressful in the moment. We sign the papers (all while standing in the hot bay), I write a check for the down payment and when Jayson leaves he says, "I'll be right back, Darling". That did it for me. It was the worst car buying experience. But again, no apologies accept from the finance guy. The GM Chad had nothing to offer or say and again Pete acted like a coward who can't admit his mistakes. He left a younger guy to show us the vehicle features, and we left knowing almost nothing about this car, which is very different than anything I've driven. We're also finding out slowly, that he told us we had features in the car that we don't have. I'm putting in a formal complaint to MINIUSA since these are just some of the highlights. We purchased three times from this dealership, and have used Pete in the past and this is how return customers are treated. Please keep that in mind when purchasing your MIN.