I have been in glasses since 1979, so I've been around the block with several types of eye doctors,…read moresurgeons, billing practices, eye wear options and office staff at several different vision care centers. I'm confident in saying that Six One Six is by far, one of the best vision care facilities I have ever been to. I came here because they were one of the few places that took my horrible vision insurance from a previous job I had. I finally moved companies and now have exceptional coverage, yet found no reason to switch providers, regardless of the abundance of in-network and closer vision options to me. I have never experienced any issues regarding care, appointments, communication or billing in the 4 years I've been a customer. In fact, I've experienced exceptionally personalized, professional and authentic care from day one. I've had the absolute pleasure of being Dr Shelby Strick's patient from the get-go and am consistently comforted by her attention to detail, assurance and easy-to-understand explanation on everything I'm experiencing. Allie is usually the one that takes care of me with picking out eyewear, fittings and reviewing my bill. She is truly exceptional...with her patience, support to ensure you're getting what you need within budget (but still looking hot in your specs) and most of all, how approachable and friendly she is. I feel lucky to find such amazing people to take care of me.

Our first eye exams since moving to Idaho and they couldn't have gone any better. The staff is…read moresuper helpful and friendly. The doctor is very knowledgeable and has great chair side manner. And they were not pushy about where we decided to have our prescriptions filled.

The doctors are GREAT, the staff AWESOME but the quality of their product is a disaster. Purchased…read moretwo pair, high-end frames and the frames have been replaced 5 times because they have failed. I recommend buying your glasses someplace else. Eagle One thinks these failures are ok and they noted I will get new glasses in a few months but NOT FROM THEM. Brief history: I purchased these frames two critical reasons and a third. First the fit nice and snug. Due to my lenses glasses often slip down my noise, a significant issue for me. Purchased two pair on 10/22/2024 for $966.00 First pair picked up 11/3/2024, and second on 11/13/2024 I believe between 11/13/2024 and Feb 20, 2025 there were several visits regarding frames slipping. The first day I have notes of frame issue is Feb 20, 2025. I believe there were several visits from Feb 20 to July where I went in due to frame slipping down. I finally figured out why the glasses were slipping down my noise and I would have to push them up 3-5 times per hour was on July 17, 2025 when I compared the two frames, one had the rubber ear section and one had them missing. First frame replaced. On Aug 4, 2025 frame replaced again On Aug 13, 2025 another frame replace (waved $25 fee) On Sept 8 2025 both frames were replaced, and I meet with Eagle Vision One Management to bring up the issues. No options as it was outside the 30 or 90 day window. (waved the $25 fees) On Oct 22 Frame failure again, replaced with display model (offer to pay the 25 fee but waved) They would have allowed me to choose new frames if they had failed within 90 days. Quality products are not their game.

One star is just for the kindness of the front desk staff! The rest is on the Optometrist and…read moreassisting staff! My senior disabled mother came in to Eagle Vision one for a new patient exam in May, to understand if her prescription may have changed as it had been about two years since she'd been seen by anyone. She was having difficulties seeing with her eyeglasses. She had eyes checked by Dr Gideon C. Bender, OD; and was told her prescription had changed and also she had dry eyes, so eye drops were also prescribed. We ordered new lenses through the clinic, using what the doctor prescribed, (as common when a prescription changes). When the lenses came in a few weeks later in June, she brought them her frames so the new lenses to be cut and mounted. When she tried them on, one eye worked fine and yet, the other eye's lense was unable to see anything at all! So, they checked to see if the lense was put in wrong and the prescription was right - it all was aligned. She could still not see out of the right eye! So, they put her old lense back into her frame for just the right eye and left the new lense in the left. We paid for two lenses but walked away with only one lense that actually worked! I said the dr needed to figure this out, because she should be able to see out of BOTH lenses, based on her exam just weeks prior - the lenses werw ordered based on what HE prescribed! We were called back later that day by the front desk clerk and told the response they got from the doc was to tell us that because she had previously had cataract surgery, it was that which was failing. YET - AT NO TIME during her initial appt was this converyed to her! It seemed like a CYA situation - not being able to see out of the prescibed lense, was blamed on my mother - as the patient?! She did nothing wrong to deserve this kind of failure in medical care! It seems highly predatory to charge someone for prescription lenses and yet the prescription itself, does NOT do what it's supposed to! If cataracts actually were an issue - we should have been told this AT HER INITIAL APPT and given options for correction of this DURING THE INITIAL DR. VISIT! I was shocked that an educated doctor would respond to anyone this way! I told them my next steps would be reporting the incident, because I couldn't tell if this was malpractice or malicious or a civil rights violation due to my mother being senior and disabled! The Dr called us the next day and left a msg to discuss, but after what was told to us by his staff - we had heard enough! We have yet to hear back from them on a re-exam or correction of her prescription lense, at all. My mother is using an old prescription lense for just one eye and the new lense in the other. We are unsure what kind of long term damage this may be causing her. I witnessed everything at both appts because i am her caregiver and am with her for every appt due to her hearing loss and need for assistance! She's on Medicaid so the lenses were fully covered, but she only got one replacement lense that actually worked - and they charged her for both!! unsure if this could be considered Medicaid fraud when the optometrist doesnt give the correct prescription and charges for two lenses when only one was actually received - but it's definitely negligent on their part, to give an exam and a new prescription that doesnt work! We are reporting all to the state licencing board, Dept of Health & Welfare and the Atty General's office, as well! Our next steps to retain legal assistance may need to wait until we can get a second option by a new Dr. She's deaf too - she needs to fully see again to help her live life - Its just not right to treat people this way and offer nothing more to help make it right! This is not on the staff - I believe in these cases, it's the optometrist and his negligence that should be investigated!

Vision One is hands down one of the best optical offices in town. Dr. Fronk, has and will always…read morehave my husband's eyes best interest at heart. My husband started seeing Dr. Fronk 20+ years ago. He takes such good care of his patients, he takes good care of my husband! He doesn't rush our appointment. I trust and respect Dr. Fronk! I highly recommend him as your potential optometrist!

I have been Tremendously impressed with the folks at Vision One. I recently started seeing Dr…read more Fronk after getting frustrated with how many doctors came and went from the office I was going to previously and after having a very difficult time getting my new lens order properly filled for my glasses there. Dr. Fronk came highly recommended and provided a thorough exam and was a very personable professional. I continued to be impressed as I moved on to picking out new glasses frames. The selection was great and the staff was very helpful, James in particular. I've now worked with James to pick out both glasses and sunglasses and he has been so tremendously helpful in helping me identify the glasses that fit me best. He has also patiently adjusted every pair so they fit just right. I can't recommend Vision One enough!!

You really find out how good a company is when there is a problem…read more We had some complications with an order on my wife's contacts. Seth was amazing at problem solving. We were leaving the next day and he managed to get us some samples for the trip and to fix the order. We will be loyal customers for sure.

I highly discourage this office! Our experience has completely eroded our confidence in their…read morecompetence, accountability, and respect for patients' time and needs. We would not trust them going forward and strongly caution others to think twice before choosing this practice. During a routine annual eye exam, a technician took my husband glasses to inspect them while initial scans were being completed. The glasses were returned to us in the exam room with deep symmetrical scratches down the center of both lenses, damage that was not present when we arrived. We immediately pointed this out to both the technician and the doctor. At checkout, we asked a simple question: What is my husband supposed to do until we can come back to pick out and order news ones in the meantime? Initially, the office denied responsibility, but after the office manager spoke with the technician they did concede that the damage had occurred while the glasses were in their care. We were assured they wanted to make this right and the lenses would be replaced and that the process would take about a week. Which we appreciated.... However, that was almost a month ago now. Since then, we have followed every instruction given to us, shown up for each appointment they told us to, and waited, often more than an hour per visit, even with scheduled appointments! After the first delay, we were told the lenses had finally arrived but that we still needed to schedule an appointment to have them installed. When we came in for that appointment, we learned they had ordered the wrong lenses entirely, single-vision reading lenses instead of a direct replacement of his progressive lenses, making them unsafe and unusable for driving. They acknowledged their mistake and ordered another set. At yet another scheduled appointment, we were told that the lenses once again could not be installed because their "cutting machine made an error" and the lenses don't fit his frames. We were then told, yet again, to wait until next week. Currently my husband still does not have the glasses he needs and is left to use the ones this office damaged. This was not a cosmetic issue or a minor inconvenience, these are medically necessary glasses that affect his ability to function safely and work comfortably day to day. We don't want them to give us some new fancy frames or make improvements on the old lenses, we have just asked for the simplest and quickest way to repair the ones that were damaged. Had we known what we do now, we would have simply ordered new glasses originally or taken the more updated RX to another provider and ordered them then. At every step, their mistakes have resulted in our time, energy, and patience being drained. We have been understanding. We have been cooperative. We have jumped through every hoop asked of us. A almost a month later, we are no closer to a resolution, and being told to just wait again feels highly unacceptable. We are extremely disappointed and expected better from Dr. Bjorn and his staff.

My husband and I are both happy with the services and care and with our new glasses. The y went…read moreabove and beyond when correcting my husband's glasses.

I haven't been happy here for over a year so I'm off to find a new place for our family of 5. We…read morehaven't had good advice or help from the doctors, and the front desk lady has been rude to me several times. The ladies that adjust the glasses are great! Also, there aren't many options for kids frames.

The provider and tech were nice, but the admin staff felt very uninviting. Their website/system for…read morecompleting paperwork apparently didn't work, so I had to do everything again. They also text patients asking for personal information, which was uncomfortable. Even after I told them my availability for a phone call to discuss it instead, they didn't honor that request. The checkout experience was the worst part. The lady told me, "We will charge you if another place messes up your glasses," which came across as threatening and pushy -- like I'd be punished for not ordering through them. I only came in to renew my prescription. Overall, not a welcoming experience and I would not recommend this office to a friend. And also, the provider writes a year rx for eyeglasses? Really? It's 2 years at other places. I'll take my business elsewhere.

My husband and I have been going to McNeel Eye Center for years and are so happy with their…read moreprofessionalism, great service, and friendliness! Dr. McNeel and team have been nothing but helpful, thorough and gracious! Too bad some folks gave terrible reviews... Honestly, if any errors have been made, they are quick to resolve even if it's not their fault and are out of their control. People make mistakes, but how they handle them and correct them is what matters. No one is perfect. We are very satisfied with McNeel Eye Center and I wish I could give them many 5 star reviews!

I had an appointment for an annual eye exam, but was also recovering from a stye. I told the person…read moreon the phone this. When I saw the doctor he actually YELLED at me because I didn't know whether I was there for an annual checkup or a medical exam. He left the room, went and checked with his staff who apparently told him that they had told me to come in and they would figure out what type of visit it would be when I got there. He came back in and apologized but I could tell he was still angry. Totally inappropriate reaction! The office staff was absolutely wonderful, but I will never go there again.

I really liked this place when the patriarch of the family was the eye doctor. However I think in…read morethe past five years it's gotten really sloppy. I don't have a lot of confidence in these guys anymore Totally random business hours. It took me three trips to actually find them open so I can pick up a pair of glasses. I understand that sometimes medical offices have sort of random hours but they are also operating a retail establishment and for it to be closed on for example, the third Thursday of the month, is just ridiculous.

It is now been a week since I originally called this business. I called to establish myself as a…read morenew patient and make sure they took my VSP insurance. They stated they would call me back. I called them again about four days after and again, they stated they would call me back. It has now been a week and all I can surmise is that my business is not wanted nor needed. Congratulations to this business if they are doing so well that they can ignore new patients with vision insurance. However, I would not want to be getting my eye care from a place that so easily dismisses people. They simply could have stated from the beginning that they are too busy for new patients. Thanks for treating me with total disregard.

I wanted to clarify (and address Artisan's response) that my issue was not an insurance coverage…read moreissue. My review was based on the fact that I had specifically informed the providers that I did not believe the treatment was working and that I did not wish to proceed after all pre-paid treatments were complete. Thereafter, Artisan ran additional tests without advising that they were not included in the pre-paid services and billed my insurance company. After partial coverage by the insurance company, I was billed the balance. The bottom line is that the tests should not have been run without explaining to me that there may be additional costs to my insurance company and/or me. I will never return.