I cannot say enough good things about Steve! My Hokie son broke his glasses a week ago, and went…read moreto a practice on Main Street to get them replaced. With all the upselling, the price tag was over 500! We happened onto Steve. My son took his glasses in and Steve is going to replace in a day....at a cost under 200! Great guy!

Mark and his assistants have always been super helpful to me and my family. He treated my boys just…read moreas if they were his. Me, being rough on glasses. Had several "emergency" eye glass s8tuations. Mark always did the best he could. I consider Mark a good friend, and highly respect him personally and professionaly. Norman Croy

popped in to see if they could fix my sat on glasses, which they did no charge…read more saying bye to my current eye practice, and hello to See Mark Optical

Only went there because of insurance. Long story short: was told that both my granddaughter & my…read moreglasses were ready to be picked up a couple of times...finally they found the glasses somewhere in the back, where they shouldn't have been. I had 3 pairs of glasses that I wanted to keep, but I needed new lenses for the new prescription. Out of the 3, 1 they took care of, 1 they couldn't bc of the screws, and the last one...look at this! It took a couple of months to get them. Ladies were polite, no complaint there. One, poor girl, was job hunting...

Very clean and professional. We are new patients. I got new glasses plus lens in older frames I…read moreliked. Got glasses back very quick. Nice people

Excellent selection and service. Chris Clark is knowledgeable and friendly. Ge has a one tear…read morewarranty which he honors without hesitation.

From the owner: Blue Ridge Optical is a full-service optical shop with 4 locations to provide you with the best…read moreservice.

Always great service and exceptional support. We have been finding quality and expertise at the…read moreOptical Shop for over 25 years.

Wife and I walked in to buy glasses. The owner, I suppose, never acknowledged that we even walked…read morein. Too busy sitting there shooting the S%3@ with some guy. They weren't talking about glasses either. We hung around looking at different samples for about 5 minutes, then just decided to leave. How this place gets 5 star reviews is beyond me. He's rude as crap!!!! Went 2 miles up the road to Blue Ridge Optical and got our glasses.

Excellent service from staff and doctor. They ordered frames for my husband and I to try on without…read morecommitment. I wish my husband and I still lived in Blacksburg. I would definitely recommend them.

Dear Sir/Madam, I…read morehope this e-mail finds its way to the management of Blacksburg Eye, because it concerns customer dissatisfaction and that's something a prudent business owner would want to be aware of. On October 10 I placed an order for prescription sunglasses with Blacksburg Eye. I ordered them with the intent of taking them to India on October 26. I made that intent clear to the optician with whom I worked. She assured me two weeks was plenty of time for the glasses to arrive, and that she would notate the file with my travel deadline as an additional assurance. As of today, the 25th, the glasses have not arrived and, I'm told, are not expected until after I begin my travels. Frustrating and irritating though that may be, I was prepared with the address in India where the glasses could be shipped. But, I was told that Blacksburg Eye will not pay to ship the glasses and if I could perhaps have someone else pick them up that person might be able to ship them for me. Unacceptable. I would not have ordered the glasses in the first place if the optician had not misrepresented to me that they would be available in time for my trip. To add insult to injury, Blacksburg Eye's subsequent complete failure to take any responsibility or at the very least work to solve a customer's problem that it had contributed directly to, leads me to the conclusion that Blacksburg Eye is not in fact concerned with its customers. I have purchased two pairs of glasses with you in the last 6 months to the tune of about $2,000. I can assure it will be the last money I spend at Blacksburg Eye. I can add to this story that my wife, whom I suggested visit Blacksburg Eye, has had what can only be described as a miserable experience. It took all of 6 frustrating weeks for her glasses to arrive after mistakes were made in ordering the properly sized lenses. She visited the office 3 times to pick up glasses that were not available when she was told they would be. No one called to inform her that they had not arrived. The most frustrating aspect was lack of acknowledgement of the mistakes followed by the lack of service to try to rectify the problems. She told me in no uncertain terms that she will not be returning either. We both understand that the lab preparation and shipping times can be imprecise. But to misrepresent those times, and to accept absolutely no responsibility for the delays--not even a token effort to rectify the bad taste we both have in our mouths--is the hallmark of a business that can afford not to be concerned, or cares not to be concerned with its clientele. I can assure you that is not the sort of business in a small town we're interested in patronizing. Respectfully, MJM & AEM

I have been having my annual eye exam here for a few years now and the service is a excellent. The…read moreselection of frames they offer is also excellent. Highly recommend.

I am disappointed in the payment/insurance billing process. I was told today that the annual vision…read moreexam would not be charged to my vision insurance plan because it was a "medical" exam - not a vision exam. The purpose of the exam was an annual check-up. I wear contacts. The first contact trial made my vision worse. The second testing was on target. I thought I had paid the bill in full last week but today was told of another $94.00 charge. The front office handled things poorly, when I asked questions. The explanation given was that I was older, and this was the way it was done for older patients. I am 72. I don't have glaucoma. I don't have cataracts. I do have some neurological problems. I declined to speak with Dr. Jacobs at the time because I felt the need to remove myself from the situation. I respect his expertise. However, I will not be returning to this practice because of the billing methods. My husband recently had a good experience. He had his annual vision exam and purchased glasses a for a quarter of my cost using the same vision insurance. His visit was not labeled "medical". He is seven years older than I am. Live and learn.