My family has frequented Harbor View Eye Care for over 15 years for eye exams, contacts, glasses,…read moreand high-end Maui Jim sunglasses. Upon my recent visit to my hometown, Dr. Meengs gave me an 8:30 am, fast exam, fitted me for contacts, and explained everything in a friendly manner (5 Stars to that man, he is awesome!) But then I went to the front desk and the customer service took a verticle nosedive into Hell. An older man by the name of Brian took my paperwork. After Meengs returned to his office, Brian gestured toward a display and shortly said, "You need glasses. Pick something." I finished about, found some frames, and asked for lenses slightly weaker than my full-power prescription because I've struggled with migraines in the past. Brian simply said, "No." I pointed out that Meengs had agreed to do so. But Brain looked at my paperwork and said, "Only for your contacts. And I wouldn't have agreed to that. You should be wearing your full prescription." At this point, I thought I was speaking to a senior optometrist. After all, he had just voiced disagreement with Meengs' prescription. Sensing I would get nowhere, I asked for my written prescription so I could excuse myself. He gave me a paper for full strength glasses, which I hadn't even tried. Then he refused to give me a paper for the weaker contacts that I was actually wearing at that moment! Flabbergasted, I left, feeling as though I had wasted my time and money. Over the next week, Brian called me several times. He kept telling me, I needed to pay for glasses so that he could order them. Consistently, I asked for the slightly weaker lenses, the same strength as my contacts. Repeatedly, he dismissed anything I had to say and stubbornly told me, "No," and, "That's not legal," and "I won't change your prescription." Given how forceful and finite he spoke, I began to think that perhaps he was a new owner... I did not want to deal with such a pushy and unfriendly individual. Except he had sent in my Maui Jims to be fixed; I had to go back to pick them up! On the morning of my flight, I went to get my sunglasses. Although I approached him as friendly as possible, Brian was short with me. He overcharged me for the service of sending in my sunglasses. I asked for an itemized receipt, which he spent 5 minutes doctoring. I did not want to go around with him over $50. Except this time, my retired businessman-father was with me and he wasn't having it. Brian refused to go over the receipt. He REFUSED to give my father a PEN, (seriously!) He told us, "[we] should just leave," because he did not care what we had to say about how he treats his customers, "[he] was there to make money," and we weren't buying contacts or glasses. In the end, I went elsewhere to an ophthalmologist, and without issue, got what I needed. Both the ophthalmologist and an optometrist agreed, there is nothing illegal, nor liable, about selling weaker lens than a prescription, one simply won't have the best vision possible. 20/15 vision isn't worth migraines, not even 20/20 imo. So what's the best part of this customer's nightmare??? Brian is an OFFICE MANAGER!!! This stubborn, inhospitable man who voiced disagreement over my exam and my prescription is NOT an optometrist! Harbor View Eye Care is a nice store with a great location and an awesome optometrist, (Meengs.) BUT the 'non-owner office manager' is a grade-A.rrogant sob who has no business calling the shots on anyone's prescription, let along giving any type of medical advice. He should have referred to the DOCTOR who was literally down the hall or asked for additional paperwork if he felt anyway liable for filling a customer's request. Get this powertrip away from people or at least some hospitality classes!

So pleasantly surprised to see how wonderful the entire staff was! From setting my appointment…read morewith Amber, to the final goodbye. I have never felt so welcomed by any other eye care company. Thank you, Harbor View Eye Care, it felt like the most normal experience in 2+ years. That means everything in this crazy environment! Awesome experience!

My wife and l feel well cared for and are treated with kindness and respect. Throughout our visit,…read moreeveryone was super nice and also answered our questions. When we were shopping for frames, we didn't feel pressured at all and they were upfront with costs, so there was no surprises at the end. Overall, I'm really glad I chose to go to Lifetime Eyecare and I'd recommend them to anyone who wants an eye doctor that makes them feel listened to, feel like an individual customer (and not just a number), and the comfort in knowing you're in good hands with a great doctor and staff!

I had an amazing experience at Lifetime Eyecare. Dr Smith is so kind and thorough. He addressed all…read moremy issues and made sure everything was checked and accounted for. My glasses came in quickly and the tech was very helpful. I did end up not liking the glasses I chose for a couple of reasons and when I came back, they let me exchange for a pair better suited for me. I am very happy with my new glasses. I highly recommend Lifetime Eyecare.

Walked in looking for a place to get my frames adjusted as they kept falling off my nose. There was…read moreonly one employee working so I wasn't greeted when I walked in as he was busy helping another family. I waited around and looked at the different eyewear options for 5-10 minutes before he checked in on me. He happily agreed to fix my frames at no change! It took him less than 60 seconds and I was out of there! The interior is definitely a bit dated and will give you a small town vibe but I got what I needed so I'm happy I stopped in.

Best deal in town! I have been buying my glasses here for years. The selection and prices are very…read moregood. The customer service is friendly, professional, and prompt. Glasses are under warranty for a year and adjustments are always free anytime. Everything you could ask for. A+

I've never encountered staff so rude and unhelpful. They completely messed up my prescription and…read morefailed to properly bill my insurance. The people working at the front desk seem to have no idea how to do their job, and the eye doctor I spoke to seemed more interested in sharing long, boring stories than doing his job. Avoid at all costs!

Really really wonderful staff here. Came in as a new patient to this location after having a bad…read moreexperience at an America's Best in Northern MI years ago that scared me away from getting my eyes examined, and this was a 100% better experience to say the least. Prompt, friendly service with zero wait, and everyone from the assistant,to the doc, to the sales people, and manager were friendly and upbeat and took the time to listen. Doc really cares about what he does, ensured he covered all my concerns, and ultimately corrected a botched prescription from the other location that has been causing me issues for over 4 years. Manager Keith and sales rep Matt were very patient as I went over their many options for frames and lenses and were not the least bit pushy, and offered solutions that met my needs. They also fixed my fiancé's loose frames that weren't even bought there (he says thank you, they fit great now!). Truly impressed, and if I didn't have a full-time job already, I'd want to work there :) thanks guys!!!

Avoid this store. First, over the phone they said my insurance would cover 100% of exam, $200…read moretoward frames. After the exam, at home, I noticed the receipt had no detail. When i called to ask for the details - how much for lenses and the frames - they first said they don't know. When I said to cancel the order - only then did they give me the detail. When I asked for it in writing, they seemed confused. When I said I thought it was creepy to withhold info and to cancel, they stalled then said too late to cancel. Bottomline, this business lacks transparency- never a good sign. Don't make my mistake - I can't get my money back.

I began seeing Peggy and Tim years ago and I wouldn't go anywhere else. I am very impressed by the…read moreoptometrist that works with them. Their attention to the customer is unmatched by other optical stores and they really work to make it right.

I recently had an eye appointment here, and the entire experience was spot on. Sidney was…read moreincredibly friendly, professional, and attentive, making the whole process smooth and comfortable. The rest of the staff was just as great, creating a welcoming and efficient environment. The price point was perfect--excellent value without sacrificing the quality of care. Overall, I couldn't be happier with my visit and highly recommend this office to anyone looking for outstanding service and a great experience.

I have looked forever to find an eye doctor in Michigan who focuses on prevention and eye health…read more Dr. Totten was so amazing and takes pictures of your retina as a regular part of care and not just when there is a problem. That is something that is hard to find in our area.I felt that his exam was incredibly thorough. He was also fun to chat with and seems like a really great person. The office is clean and has a great vibe. I'd highly recommend this office if you're looking for a new eye doctor!

Waited on immediately by a very pleasant sales person. I found a frame which I liked but need to…read morego to Shoreline where my current frames were made so I can get the name of the lens.

I was having a very distressing eye problem and Dr. Loshinskie saw me right away. I will be seeing…read morehim again after taking a weeks worth of eye drops. My eyes seem to be doing better. I will know better after Wednesday.

I recommend Allendale Eye Care for all your eye health/optical needs. The staff is very friendly…read moreand has the experience to make certain you receive the care needed. My glass prescription is tricky with an astigmatism/progressive lens. The optical department goes above and beyond making certain my lens are perfect!! The Doctors are kind and do not rush you through - they make certain your questions and concerns are addressed. My entire family enjoys Allendale Eye Care!