Heather was an amazing sales staff/ assistant manager; took the time to find the best insurance…read moreoptions for us, and made us laugh so hard -- even while we were spending money --that is rare and unique skills and talent! Thank you for such a positive experience!

I was referred to this location by a LensCrafters nearer to my home that was not able to…read moreaccommodate my urgent and very specific eyeglass repair. Amber and Megan did a phenomenal job handling my problem on the phone and in person, from locating my account info and hunting down the correct frame, to making the actual repair and getting the adjustments just right. I am so impressed with both their kindness and competence that I am strongly considering driving the (significant) extra distance to have my future glasses made here as well. They certainly went the distance for me today! Thank you both!!

Steven's is an excellent company, focused on customer service. They were a referral from a…read moresatisfied customer. Doc took a lot of time to explain all the choices in lenses and how they would help my vision. I'm a photographer and understand optics. It was great to find an optician who spoke on the same level, rather than just saying, this is what you need. Good things cost money. Doc did not offer to sell me cheap junk. The prescription was right the first time, and improved my quality of life. The office staff helped me with my insurance, and made calls oin my behalf. Thank you guys, for helping me finally get a pair of glasses that actually work!

If I could give 0 stars I definitely would. I had an exam done at this facility only because my…read morenormal eye doctor was closed due to covid. Upon my arrival I waited over an hour past my appointment time to get in to have my exam. Upon checking out I was given (2) Pair of trial contacts and asked for $120. I owed $120 for the exam, contact & prescription exam & lenses that were trials. Mind you THIS WAS ON TOP OF THEM CHARGING MY INSURANCE ALL OF MY ALLOWANCE FOR THE YEAR! So I Paid $120 Dollars and then they claimed every bit of my yearly allowance for 2 trial pair of contacts. Upon leaving their facility I could immediately tell my prescription wasn't right as everything was blurry. I then used those 2 pair of trial lenses to make it to my normal eye doctor once he opened back up. Upon going to my normal eye dr to have an exam I paid the $85 dollars for the exam & prescription and told the cashier I should have an allowance towards lenses being that I only received trial lenses. She then told me that I have no allowance for anything until 1/1/2021! I contacted Stevens optical and to my complete surprise I was treated like a complete idiot! The moment I began speaking with the Gentleman there he was immediately on Defense mode & wanting to argue. His tone was as if he was annoyed & put out of his way to deal with my concern. He began telling me the charges that are seperate for the contact exam & eyeglass exam. I then told him "The prescription is the same how is there a difference in that". Once I said that his response was "WELL IF YOU CANT COMPREHEND THE DIFFERENCE BETWEEN A CONTACT LENSE EXAM & EYEGLASS EXAM I AM NOT SURE HOW WE ARE GOING TO BE ABLE TO CONTINUE THIS CONVERSATION". I said "Oh thats nice Insulting my intelligence, I will just contact the BBB". He THEN HUNG UP ON ME! After a few minutes he called me back on my work phone & got my boss WHO HAS DEALT WITH THEIR COMPANY & GOT SCREWED AS WELL! My Boss told him I am not available to talk as I was with a customer & Hung up on him. I wouldnt recommend this place to absolutely anyone! If you are looking to get taken advantage of & spoke to like an idiot ... This Is your Place!

Have gotten glasses several times over the last few years no problem; good service. Went to get eye…read moreexam this time however. Was given the clipboard to fill out my life story...ugh...and being exhausted from no sleep due rotator cuff surgury and just getting off work my filter was down, i was a bit grumpy and so i grumbled about having to fill out one of those yet again. Said nothing untoward, no bad language not loud. The clerk said all she needed was name an adress. I just finished saying "i can do that" when the good doctor came out and said "Office policy, if you dont like it, get out" Well I did just that. Plenty of other optometrists out there.

shady. doctor wont give pupilary distance unless you buy glasses from them. making prescription…read moreworthless.

Office is terrible , they don't listen I told them I was not in there for an eye exam I had a…read moremedical issue because I don't have insurance they charged me for an eye exam and after 2 years are still sending me a bill . I told them three or four times I was not there for an eye exam and the old man gave me one anyway and charged me

She doesn't care about her patients after surgery. When you have a problem after surgery she never…read morecall back. Next day after surgery she went on vacation.So had to see another doctor.

Very laid back, but professional demeanor. He makes getting an eye exam very easy. It is fast and…read moreaccurate.

I haven't been to get my eyes checked in a long time..I feel bad that they were busy,.. but love,…read morelove how much they spend with each customer!.. I had an awesome experience! When I pick up my glasses, there was a customer already there, they were helping him.. another person came in. She did not have patience ( shame on her)! She could clearly see one person ( Steve) I think that's his name.... He did an awesome job , I had to wait, but did not care.. he is so thorough.. which is great!!. I will definitely go there again!..

Hello.Stopped at Steven's Optical this morning as my wife's glasses broke over the weekend. The arm…read morebroke off the frame. We were outside the warranty, however, Steven was able to find a frame, on site, at an extremely reasonable price, that he could put my wife's lenses' in! Within 15 minutes of entering the building, he had a solution to the broken glasses, repaired them, and we were on our way!! His level of service, and willingness to go the extra mile to solve this issue, is VERY much appreciated. We are very proud to have a local business in our community that serves our area so well. Thank you for your help with this. Dan Jones

I've been going here past 3 years. I always have a great experience the staff is very nice. Would…read morerecommend to anyone.

My eye insurance allows an exam and glasses every two years. In the meantime I wanted to order…read moreglasses myself on the internet. When I called for my prescription information they wouldn't give it to me over the phone. After picking it up they left out one number (PD number). When I called asking for it they wanted $5 dollars. Ridiculous!!! I realize they don't want to lose business but this really did the opposite for them.. They really did lose my business. They won't be seeing me when I'm due for another exam and glasses.