I have never wore glasses or contacts before but I came in because I felt like my vision was…read moregetting worse. Dr. Grant Hardan was very friendly and he explained everything he was testing about my vision. Afterward, Kathy explained my prescription and helped me pick out a pair of glasses that my insurance covered. I just picked up my glasses yesterday, 10 days before they were scheduled to come in, and I love them! I would definitely recommend going to Eyedentiy

Very slow to get your glasses and one time When I called in and the receptionist snapped at me for…read morecalling too many times. It turned out I wasn't the person she thought I was. Sad.

I have used this eye clinic for over 50 years. But something terrible happened. I can't get them on…read morethe phone anymore. It's very frustrating!!!!!!!????? I am thinking about changing because if I can not get ahold of them. What is the point. I live 60+ miles from the clinic. No way I can keep this up. Maybe I should go to Costco. I am totally fed up with this runaround. Maz

High-quality service and high-quality product. It's pricey but you get your moneys worthread more

Ended up with a useless pair of glasses. I should have gone back but they were so far off I figured…read moreI'd be better just looking for someone else. They tried to fit too much into too small of a lens. The in focus area for any distance was just too small to make them comfortable to even walk. And yes, I did wear them for a couple of days hoping that it was just a matter of getting used to them.

Horrible experience! We came from 2.5 hrs away for a contact appointment (specifically requested…read moreand its with a certain dr). Had to be there by 8 am which means leaving home at 5 am. We had several phone conversations with them to make sure they took our insurance and that things were covered. Get there and they promptly dilate my sons eyes and then say they can't do a contact exam while his eyes are dilated, oh and come to find out the insurance doesn't actually cover anything at their clinic and they want us to come back 3 more times to get him contacts but we have to pay the office visit each time. So not only did my son not get a contact exam or contacts but now we have to either go back to them and make the trip 3 more times or find somewhere else to take him (which is definitely going to be what we do) but he cant get anything today which was a total waste of time, fuel and a day off from work.

Super great corneal specialist ophthamologist Doctor person with a friendly staff in the Spokane…read moreEye Clinic. I have serious God help me eye diseases. This is my go to guy. His specialty is rare. He is busy. I have had to wait. Worth the wait. He is in Spokane. Much more convenient that Moran Eye Clinic in Utah. Best care, free parking, immaculately clean.

I love this man. He is so competent, careful, thorough and effective. I heard from my brother…read morethat I could get eye surgery, for cataracts, and also to correct my dismal vision. Since second grade I've had glasses and later, contacts. I am 72 and had cataracts, astigmatism and I was near and far sighted. When I look now through my old glasses I get knocked on my a**. I'm an artist so this was inconvenient at the very least. My coke-bottle bottom glasses were wearing holes in the bridge of my nose. Dr. Skoog gave me surgery for cataracts, Medicare paid for it. At the same time I additionally had to get Toric lenses for astigmatism and they were $1100 per eye, totally worth it. Do you want to see, or don't you? Seeing is good. In case I was shaky or iffy about Dr. Skoog, my brother and some of his friends had had surgery with him. My sister-in-law researched him aggressively and found him superb.

Yes, they have inexpensive products. They prove that you get what you pay for…read more The manager was/is a rough and pushy person that just can't keep her opinions on anything except eyeglasses to herself. Most of the staff seems scared of her and not very happy to be there. She barks out orders to them and they move quickly or else..... To top it off, they had to remake my eyeglasses 3 times due to not measuring my pupil to pupil distance correctly on my progressive lenses. Not recommended whatsoever.

They cancelled my first appointment as no doctor was going to be available. Fair enough. They…read morerescheduled me and when I show up they said it would be a TeleVisit, so Doctor by phone only as an assistant (not a doctor) runs the eye examination. Totally unprofessional and unacceptable. They told me not to worry, If the outcome wasn't accurate, I could go back and pay for another appointment. Total dog and pony show. I would rate a zero if I could.

I wanted to get new eyeglasses and have the testing done by an Optometrist who had not treated me…read morebefore. What a pleasure to have all of my needs met at this office! Dr. Melissa Barnhart did more than I have experienced with other such practitioners. The staff were pleasant and equally professional. I can recommend that the public get service at this office.

Dr Sirott was thorough and very personable. I took advantage of updating my lenses through Vision…read moreInstitute Northwest

Dr. Fairborn and the office team are nice and have obviously been trained in customer service…read more However, at my last eye exam, I had some kind of allergic reaction to one of the drops I was given and came in the following day for a quick follow up to my regular exam to figure out why my eyes were red and the skin around them completely blistered. I'd been told "come in if you have any issues!" So I did, but was not told that this would be considered a new visit - and it was charged to my insurance company and incurred an additional $50 copay that I was never informed about until I got the invoice in the mail. It would seem like if you have a strong reaction to something that happened during their treatment, you would be seen without it incurring another charge. OR at least you would be informed of such. The glasses that my husband and I ordered from them scratched easily despite paying extra for scratch protection - and I only ever used the cloth given to me. After shopping around we realized we could have saved hundreds going elsewhere. Also keep in mind that one of their employees is "hands on" - that is will touch your shoulder, arm or get into your personal space. While I'm generally really easy going, it happened often enough and bothered me enough to have to ask to have someone else help me - the request was granted, but the nurse I spoke to acted like I was being unreasonable for making the request, and i had to continue to make the request every time I came in - apparently it was not noted in my file. I hate giving negative reviews, but thought it might help others to share my experience. I will be taking my business elsewhere and encourage others to do so as well.

I just moved to town, and my last pair of contacts ripped as I was taking them out for the evening…read more I called several other optometrists in the area and requested a pair of samples, explaining that I had my current prescription and would purchase a box of contacts from them. Those places all declined to provide a sample pair unless I had an exam, even though I explained I had my current prescription. When I called Northside, Megan answered the phone. She was fabulous! She asked me what my prescription was, found that they had samples, and provided them to me after purchasing a box of contacts, exactly what I needed! When I arrived at the store, a receptionist warmly greeted me and explained that Megan would be right with me. I sat in their lovely waiting room for a minute before Megan got me my samples and ordered me a six-month supply, all for tremendously cheaper than I had paid for that same box at other stores in the past! Megan solved a major problem for me in minutes and with great kindness and respect. The customer service at Northside Vision Center is truly fabulous, and they've made a lifelong customer out of me!

My first appointment went great for Dry Eye diagnosis and treatment plan…read more My second appointment for a diabetic eye exam and vision check turned into a nightmare. Dr. Rebecca Jangula is great. However, staff member Mary manipulated me into an unwanted, unauthorized $39 procedure that my insurance would not cover. I never authorized any extras. Then office manager Heather refused to release my medical records until I paid for it. This is against HIPAA and Idaho law and down right dishonest and unethical. They lied and manipulated me solely to add the extra charge (likely so Mary could earn a commission). They cared only about their money, not my finances. Buyer beware. I won't be going back or referring anyone to them. $39.00 just cost them way more in lost business

Staff very friendly and helpful, great Dr even repeated an exam, when my husband said it wasn't…read moreright (it was) one lens was made wrong, they caught it and sent back to fix