My first appointment went great for Dry Eye diagnosis and treatment plan…read more My second appointment for a diabetic eye exam and vision check turned into a nightmare. Dr. Rebecca Jangula is great. However, staff member Mary manipulated me into an unwanted, unauthorized $39 procedure that my insurance would not cover. I never authorized any extras. Then office manager Heather refused to release my medical records until I paid for it. This is against HIPAA and Idaho law and down right dishonest and unethical. They lied and manipulated me solely to add the extra charge (likely so Mary could earn a commission). They cared only about their money, not my finances. Buyer beware. I won't be going back or referring anyone to them. $39.00 just cost them way more in lost business

Staff very friendly and helpful, great Dr even repeated an exam, when my husband said it wasn't…read moreright (it was) one lens was made wrong, they caught it and sent back to fix

Optician Sabrina was our optician. She helped us out. She was very helpful the best. She was very…read moreawesome. She was very awesome. She was very awesome. She was very awesome. She was very awesome.

The care I received was adequate. The billing to my insurance was outrageous. I basically received…read morea standard eye exam with a detailed look into my inner eyes do to some sudden floaters I experience. About 45 minutes split between a technician and a doctor. My insurance was billed more than $4,000. The insurance didn't question the cost and paid the bill in full, but that's what's wrong with our healthcare system and the outrageous cost of insurance and services.

BEWARE! GREEDY! (I've witnessed & experienced this on MULTIPLE occasions AND Multiple employees…read moretowards me AND My Partner). They are all in 'cahoots' with one another and will NICKEL & DIME you for EVERY THING! And BEWARE if you are DISABLED and/or on Medicaid (I am NOT on Medicaid; however, My Clients have told me that they are EXTREMELY judgmental and prejudice and biased and outright unethical (Exploitative, etc) regarding Medicaid and/or disabled clients). There's a real JEZEBEL SPIRIT / 'ENERGY' that can be intuitively FELT with those who have KEEN INTUITION looming in this office. The women employees can NOT be Trusted. On another note, the male doctor is EXCELLENT; however, from My PERSONAL Experience with over 10 YEARS at this office (2012-2024), the entire OFFICE is GREEDY, JUDGMENTAL, & EXPLOITATIVE. GO ELSEWHERE! BEWARE! DO NOT RECOMMEND

I've been a patient of Dr. Larry at Eyeguys for years along with my wife and 2 young kids for 8+…read moreyears now. We couldn't be more happy with their team's customer service, their great attitudes and Dr. Larry's care and knowledge. Every pair of RX frames that I've gotten...it's always been such a stress-free experience. They truly are a community-minded service provider. WE love Eyeguys!

I changed to North Idaho Eye Institute from the one across the street lots more friendly and fast…read moreservice. They noticed I had cataracts now after surgery, which is very easy. I just see without glasses for the first time in 10 years who would have thunk it!

Dr. Allison Granier is the best. I am halfway through cataract surgery with Dr. Granier, and I…read morecouldn't be happier. Great bedside manner, very professional. I recommend her 100%. Tom Logan

Always great friendly people, I've been going here for years…read more This time I found out I am sensitive to certain eye tests and passed out mid visit. Doctor caught my dead weight and put me back in my chair. Thanks for saving me from faceplanting! 10/10 *** This location is the old one, new one is by Home Depot/Wake-Up Call

5 stars for an office that cares for patients, treats you with respect and runs on time. Iv seen…read moreboth drs here and have nothing but good to say. They are very good about reminding me for check ups as I tend to forget and loose track of when things are due. Loved their previous location because it was close to my home, however their new location, still in liberty lake, is just as great. Iv felt welcomed every time I have been in there.

I have been visiting eye doctors for over 50 years. This place is incredible! The office is…read morebeautiful, filled with wonderful people, super friendly, and they work as a team! I had so much fun and every aspect of the business was well thought out and executed to perfection. As a community small business banker, this business gets all the intangibles done right! 10 out of 10 review. Finally, the Doctor/Owner is a consummate professional. EVERY Great small town like CDA needs businesses like this. Thank you!!!

I like Dr. Garn. Nice guy. He's got a really nice office and his staff is wonderful. Doesn't get 5…read morestars cause I'm not completely satisfied with my glasses and contacts. Things are still a little fuzzy, but was told that was the best they can do for me.

I ended up driving to the CDA America's Best location because I'd heard great things about their…read moremanager, Angela. I had had horrible previous eye glass customer service and experience, and was a first time glasses wearer. I'm so glad that I did! Angela cared, was very thorough, and took her time with me. What's better, I was also able to work with her Asst. Mngr., Marcus, who was super thorough and knowledgeable too. I'm so glad that I ended up here. They were really great to work with!

Good experience! The Dr. was great! The exam was comprehensive. The MVP'S are Scottie, Angela and…read moreMaurice! They have a huge selection of eyewear to fit every budget!

Before finding Dr. Greene and his amazing team, I went to MANY appointments with different…read moreoptometrists trying to get a prescription that could alleviate strain from my binocular vision dysfunction. I seemed to figure out what was wrong with my eyes before my previous optometrists, and they insisted that my prescription could even be too strong. They made me feel like a burden, and often would cut my appointment short to set up another recheck appointment. I eventually got fed up and went to Dr. Greene. His office is not only warm and inviting, but his staff are as well. Their equipment is SO MUCH NICER! It measures everything more quickly and accurately, and to be honest, a lot less stressful. I also like that the equipment can take photos which can be saved to your chart as a visual timeline of your eye health instead of relying on written notes alone. because the equipment measures your eyes, you don't ever have to worry about someone stabbing you in the eye or blowing air until your eyes are crusty. you also don't need those eye drops that burn your eyes. while having the best experience I've ever had at an eye exam office, I was also validated by the staff that listened to my stories of previous experiences and was met with reactions that co firmed I wasn't just crazy or wrong about my need for a prism prescription. Dr. Greene explained everything clearly to me and I never felt rushed through my exam at any time. And he's nice! I can just tell he's a great guy, a family man that loves what he does for them and his community. I opted for a pair of neurolens glasses, which came with its own VR headset made to measure your eyes movements and focus. But even after the machine suggested a prescription, Dr. Greene double checked manually to confirm it. My last Dr. used old school prism blocks in a wood storage box, which didn't help at all. Dr. Greene actually had the lenses to put into his equipment to make it as smooth of an experience as someone with mild nearsightedness. When I went to pick out some frames, I tried a new shape and material over what I would usually wear to try something new. After a couple weeks, I contacted the office asking if I could replace the frames with a style I usually wear, as the ones I initially chose kept sliding down my nose from being too heavy on my face, as well as hurting my ears. They replaced them for free, and took only two weeks. They even let me keep the first pair until the second pair came in. Next time I definitely want to see about contact fitting since they offer dry eye treatments. maybe now I can wear contacts when I want to!

Update: The owner Melanie commented on my yelp asking me to reach out but the email doesn't work…read more Nothing has been resolved. Melanie reassured me the email is working but I'm still getting the same message that says, "this email does not exist." She gave me a number to call on Monday when they're open. I shared a photo below of the weird message she left underneath this review. "If this is a legitimate complaint, you WILL reach out." Well I've tried to email the email Melanie provided to me multiple times and it still doesn't exist. So I will be calling this number to see if this situation gets resolved. I will update this post as the situation continues because this will happen to someone else and you will be talked to just like this. If the manager talks to customers like this online, I can understand why the staff is disrespectful as well. It makes me uncomfortable that the manager is questioned whether my complaint is legitimate or not when I have shared the complete sequence of events I experienced that month. And I will be posting all screenshots of proof so that no one has to go through this traumatic experience the same way. This is completely unprofessional and inappropriate.

Two years of great service. Front desk to everyone. I receive some eye glass work from the VA but I…read moreget my prescriptions here. I highly recommend. 5 stars. Easy parking.

I've visited this office twice. My first visit was fairly typical for a new patient; however, they…read moreconducted an eye test that was not covered by my insurance--and failed to inform me of that beforehand. I found it odd that this wasn't disclosed, whether by oversight or intention. During my most recent visit, I requested to opt out of that same eye test due to it not being covered. I was informed that if I declined, the doctors would not see me and I would be charged as a no-show. This policy was never clearly communicated, which I found both surprising and misleading. Another issue arose when I needed a new prescription but wanted to keep my existing frames. I was told there would be a handling fee. This was a first for me--I've never encountered a handling fee simply for using my own frames. While my insurance does cover part of the cost for new frames with a prescription change, I prefer to reuse my current frames to save money, especially since I have multiple pairs including sunglasses and computer glasses. The staff's communication left a lot to be desired. When I raised my concerns, I was told, "You are more than welcome to see another provider in town; we are not forcing you to stay here." They're right--and I will be doing just that. Hopefully the doctors see there is an issue with their staff and communication.