During the week of Labor Day my family and I vacationed in Ocean Grove, NJ for five days. Late one…read moreevening while sitting out on our hotel room's porch listening to the ocean waves, I very suddenly felt a foreign object in my right eye. Expecting that it was probably sand from my hair or a towel draped over the balcony above, I proceeded to try to wash it out with all the usual methods, but to no avail. The object became trapped far under my upper eye lid and would not come out. That evening I could not sleep well, as the pain of whatever the object was continued to wake me up throughout the night. When morning came and the object had still not cleared itself from my eye, I knew I needed to go somewhere for help, as this had happened many years prior. I considered the local urgent care, but felt they might not have the necessary expertise for an eye emergency. As such, I looked up local optometrists, as my own optometrist back home had once before removed some basement dirt from my eye. Del Negro and Senft in Neptune City was only a few minutes drive and opened the earliest in the morning of the local optometrists, so I decided to call them. The lady who answered the phone was very understanding and kind enough to offer to get me in right away. After arriving and filling out the necessary paperwork, I was taken back by a doctor's assistant and seen by Dr. Wiedeman minutes later. Dr. Wiedeman quickly determined the location of the embedded object, apparently a small glass-like piece of sand, and went ahead to remove it from my upper eye lid. This of course is no easy task, especially as I do not wear contacts and have never been comfortable with anything or anyone touching my eyes, and also, as Del Negro and Senft is not my regular optometrist and I had never been there before. After removing the object, Dr. Wiedeman also took time to talk to me about my mild dry-eye syndrome and to suggested methods of coping with it. I am very grateful to Dr. Wiedeman and the staff of Del Negro and Senft for getting me in so quickly and taking the time to help. They definitely saved my vacation (and my family's) from becoming quite unpleasant. My wife and I were even able to salvage the day and proceed down to Cape May for the afternoon, which had been our plan prior to the object becoming lodged in my eye. Were I living on the upper part of the Jersey Shore, I would be very pleased to have Del Negro and Senft as my eye doctors. Thank you!

Very negative customer service. Particularly woman working in Glasses department who commented on…read morethe scent of my detergent in a very disparaging way. The staff just seem very uninterested in there jobs and the patients. It feels like a factory production line.

I normally don't do reviews;however, because the experience was so good, i made an exception. The…read moreoffice staff was very helpful with their knowledge of the major insurance carriers and what kind of coverage i had. Most impressive was that i got called into the examination room right at my appointment time. Dr. Donald Guerrierl was superb! He was friendly, knowledgeable, timely and just a good guy. He genuinely cared about giving me the best and most thorough exam to ensure I had the right prescription. He also took the time to explain the photos of the retina and what constituted good eye health. This was a great doctors appointment.

From the owner: Ensuring crisp and clear vision is only one part of first-rate eye care. In addition to testing…read morevisual acuity, our eye doctors focus on the comprehensive and long-term health of your eyes and vision.

If I could give him a negative 1 that's what I would give him. After seeing Dr Del Negro and having…read moreme feel Comfortable about an eye procedure that he would be performing.... Well that was a huge mistake! Not only do I have PAIN in my eye but now I have no use of my eye. Seeing from that eye is impossible. I complained. Repeatedly and I was pretty much dismissed Made to feel that I was hallucinating the entire thing 2 1/2 years later I still can not see! If you're looking to lose an eye, then this is the man to see!!!!! If not, run and run as fast as you can!!!! No bedside matter and no compassion.

I went to see doctor Carl Senft. After I went in the room with a girl that looked to be in her…read moreearly 20s started to figure out my proscription electronically. I asked why the doctor was not doing it and was told at the end he would review it to make sure it was correct. I did not feel comfortable with that and left.

Been going to this business since moving to the area during COVID, with good results. The doctors…read moreare friendly and professional, as are the technicians who perform the various eye exam tests. My insurer provides benefits including lense replacements for a specified copay. When I asked for this service I was told - over 3 visits - different reasons why they wouldn't do this for me; 1. They don't replace lenses in frames bought elswhere (my frame was bought about a year before from this location!) then... 2. They don't replace lenses in broken frames (my frame is not broken/damaged) then... 3. I needed a new eye exam (I had 2 exams by them in the past 6 months!) then... 4. Why did I need new lenses as the new prescription "was close to what the old lenses were" (wtf!) Lastly, the rude store manager told me that the business owner does not comply with this insurer-required benefit. Awful customer service, rude and unprofessional store manager, avoid this business and shop on ZELLI instead.

I wish I had read Yano E's review before I went here! Agreed, doctor was nice; but I'm not sure he…read morehas all the modern equipment currently available in the field. As I was new to the area, and my eyeglasses were broken, I decided to give this place a try. What a mistake. The front staff is rude and you feel like they do not take your needs, feelings, or wants into consideration at all. They informed me that I needed a diabetic eye exam first, as I do have diabetes. I said fine. But I needed new glasses as mine were broken. They assured me that that would get taken care of but that I needed the diabetic exam first. So I went in yesterday. I expected to walk out with a prescription for new glasses. Upon arrival, I was informed that "oh no, you can't get a regular eye exam for the eyeglasses today! You'll have to come back another day for that. We will only do the diabetic eye exam today." I was appalled! Why was this not explained to me fully, and clearly on the phone? There was no "We're so sorry" or "We'll squeeze you in for the eyeglass exam" or "how can we make this better for you?" This place does not have one iota of customer service! That is the feeling that I got, and will not return. There are so many other optical places that I could have chosen. I am sorry I chose this one.

I have never had a worse experience with an eye doctor. She was clearly rushed and distracted and…read morebarely explained an eye condition that was new and worrisome to me. I could not use the eyeglass prescription she wrote because it was illegible and did not include needed information, and it took a lot of back and forth to get a correct one. I waited a long time for an appointment, which was cancelled on their end once, and I felt dismissed and frustrated. I still have the issues I wanted to get answers for, and will now find another eye practice.

From the owner: Patricia E. Carniglia, OD, FAAO, completed her undergraduate degree at Washington University in St…read more Louis, with a B.A. in Biology and a minor in Business Administration. She returned to the East Coast to attend SUNY College of Optometry, where she earned her Doctor of Optometry and completed her Residency in Binocular Vision and Pediatrics. Dr. Carniglia divided her time between clinical teaching at SUNY College of Optometry and private practice. She had her own practice on Park Avenue in Manhattan from 2005 to 2017. Dr. Carniglia joined Del Negro & Senft Eye Associates in 2018 with 30 years' experience as an Optometrist in New York City. Throughout her career, she has focused on comprehensive eye care, binocular vision, pre- and post-operative management of cataracts, corneal, and refractive surgery as well as emergency eye care. In addition, she performed contact lens fittings with astigmatic, multifocal, and rigid gas permeable lenses. Dr. Carniglia uses the latest technology to halt the progression of nearsightedness in children and young adults. Dr. Carniglia served on the Board of Directors for the NY Academy of Optometry for 12 years, was on the Advisory Board of TLC Laser Eye Center in Manhattan for two years, and is a member of the American Academy of Optometry. In addition, she is a recipient of both the Fred Brock Memorial Vision Therapy Award and the Bausch and Lomb Award for Excellence in Contact Lenses. Currently, Dr...