I was a client here for able two years. The staff is so nice. The salon is welcoming and clean…read more Great parking and on time service

I had a great waxing experience! It was relatively painless and quick, around 15 min for my…read moreunderarms. I highly recommend this place

She is simply the best. She is always a delight. Her technique is flawless and pain free. Her space…read moreis calm and most importantly meticulously clean.

First time ever that I didn't feel the pull of wax from the underarm...nearly miraculous. The…read morebasement suite is uplifted by good interior design. Sasha is kind and professional and provides a truly relaxing experience.

I had the opportunity to schedule an appointment with Shanel from Charm Skin & Beauty a week ago…read moreand let me tell you that was the best experience EVER . Shanel was very professional and made me feel very comfortable and relaxed. I received the Red Carpet facial, when I say that facial was worth every penny. Thank you Charm Skin & Beauty for your wonderful service

From the owner: At Charm Skin and Beauty we specialize in Skin, Waxing, & Makeup serving Detroit, MI and…read moresurrounding areas. Fully Licensed Esthetician. Schedule your appointment today by visiting our website or text for more information.

Response to owners reply on Google: Original post first,…read morethen read my reply: Original post : I am very disappointed with my experience at this Wellness Spa. I was overcharged for a simple consultation fee, and the value of the service did not match the price. What made matters worse was the attitude of the owner--aggressive, unprofessional, and dismissive when I questioned the charges.Before arriving, I had even called the day before to confirm the $75 consultation fee, yet I was still overcharged. When I raised concerns, the owner's response was aggressive, unprofessional, and dismissive. She even went so far as to say my "energy" was wrong--despite not being in the front of the building when I arrived, and only reviewing me over cameras. It felt more like she was defending the receptionist, who had already given me incorrect information, rather than addressing the real issue. I admit I did walk out due to price change, refusing to pay the remaining amount because it went from $75-$85 dollars. The receptionist was wrong and I can prove it. It only made matters worse. The owner definitely was aggressive about her coins and I'm not upset about that is business but it's how you conduct business.From my perspective, the pricing appears less about the quality of care and more about covering the cost of a high-end location, expensive equipment, and the "luxury" image the spa wants to project. Unfortunately, this comes at the expense of fairness and customer trust. I later discovered that I am not alone--many other customers have also reported being overcharged and experiencing the same unprofessional behavior from the owner. I came expecting a professional and relaxing wellness experience, but instead left feeling frustrated, disrespected, and financially taken advantage of. Until major changes are made in both management and customer service, I cannot recommend this spa. Reply: The consultation I booked was clearly listed as 1 hour, not 30 minutes--and I can prove this with the time slot I scheduled. To say otherwise is misleading. Additionally, I would never sit and tell my "life story." That is a complete fabrication. What I expected was a professional consultation, not personal storytelling. And on the subject of professionalism, as an aesthetic provider, it is standard practice to present your skin honestly so clients can see real results. Wearing full makeup during a consultation undermines credibility--clients should be able to see your actual skin, not rely only on pictures. For the record, this was never about money. I could have easily paid the amount twice over. The issue is with integrity and how clients are treated. The deposit itself even changed from $75 to $85, which raises serious concerns about consistency in your business practices. As a business owner myself, I know that if a front desk staff member makes an error, the professional response is to "eat the cost," not push it onto the client. Also, let's be clear: the fact that you changed your consultation policy afterward speaks volumes. If everything was as smooth and clear as you claim, there would be no reason to change your policy. Clearly, there have been several complaints about consultation pricing and inconsistencies, otherwise your policy would have stood as it was. Instead of addressing those issues, you're deflecting by accusing me of being rude--when in reality, your tone as the owner came across as aggressive and unprofessional. Lastly, I was not rude at all during my visit. Respect goes both ways, and just because someone is the "owner" does not excuse being dismissive toward clients.

Great first visit. Danielle was awesome! Did a thorough facial! I see the difference in my skin…read morealready.

She just ghosted me and I never heard back. I had an appointment at 5pm on Monday and was sent a…read moretext at 3:30pm from the automated scheduling number saying exactly "Good afternoon. I am unable to come up today! I am very sorry! My I can not today. I really tried!" Not much information and I was a little confused with the typos. I tried calling the main office number multiple times with no answer, left a message asking to be called back so I can reschedule, and texting the number asking to reschedule my appointment. The read receipt showed the text was received a little after 5pm the day I sent it (Monday). It's now Friday night and I still haven't heard back. This is extremely unprofessional and now I wasn't able to get my wax done before vacation.

I found this place on Groupon. It was a great deal $20 for a Brazilian wax. Theresa was sweet as…read morepie. However, the wax was not. She used soft wax throughout the entire process. Which not only left hair behind, but it also left my lady irritated. Maybe her other services are better. Definitely don't recommend getting the lady parts waxed.

I got a pedicure done with my mom here today. The owner, Ha, is so wonderful! She chatted with us…read morethe whole time as if we'd known each other our whole lives. She is such a light. It is a family owned local business. I know we will be back!

This was my first time and I would give this place one million stars if I could. This salon offers…read morenail services (which is detailed below) in addition to hair/blow-out bar services. Seriously, if you're having a bad day, you can go here and relax while your hair gets washed and your scalp gets massaged. Umm YES SIGN ME UP! Usually, booking an appointment is recommended. But I got very lucky when I called and was given a time slot for same-day service. Ha, the owner of the business, is so sweet and courteous. She takes the time to listen to your needs, and educate you based on the condition of your nails so you can make an informed decision about which service is best for you. The salon has a wide variety of colors, including chrome, and has swatches of nail art options. The establishment is clean, and proper 'Rona precautions are in place. Prior to service, you're asked to wash your hands. Ha and I got lost in conversation (which I personally like because she is a treasure) and I immediately trusted her enough to say, "okay pick the color and do whatever you want." She did not disappoint. I wanted festive chic, and well the photo speaks for itself. I was very happy with my service, and am so excited that I can simply go to a salon now and have "surprise me" nails based on how I'm feeling. I think this is the last nail salon I will ever review because I'm marrying this salon. If I ever leave the state, I'm taking Ha with me. Sorry not sorry.