Was required to pay for service with a promise that I would be reimbursed after collecting from…read moreinsurance. Still waiting for reimbursement. Called and got lame excuse that insurance has not been received. Still waiting after another month. Have to call again. In process of cancelling next appointment.

Very tentative to my needs he saved my eye sight. I don't know what I would have done without him.read more

I have visited this location twice for my annual eye exam and I was very satisfied. Everyone on the…read moreteam was very thorough and answered my questions fully. They even gave me recommendations to prevent eye damage and did not pressure me to purchase contact or glasses in store like most places. I think this care team is very transparent with pricing and I will be back for another visit when the time comes.

This is a rip off company. I sent up an appointment on a week day to avoid paying for retina eye…read moredilation exam. And they still told me I still have to pay unless I come before noon or after 3 pm. When I set u my appointment for 1pm. They had told me they don't dilation at all on saturdays. So that is why I made my apt for the week day. And now they are adding more restrictions. Besides last time I was there. They added more charges to my bill when I ordered my glasses with out my knowledge so I call and complaint that time. But now I want everyone to know to be careful wi the the charges on your final bill

I used to go here. I have paid over thousands of dollars for eyeglasses and cringe when I found out…read morei could get same or better glasses at an online store like zeelool for $70/pair. Their prices are waaaay inflated. They also charged $1000 for a visit I thought I needed, come to find out it was definitely not the norm and extremely inflated. My tipping point, why I quit going... is bc they are inconsistent in their pricing. At first a visit was $160, then when I checked out, I only owed $40, that's good but...the doctor who knew exactly what I needed bc he sold contacts to me before and knew that's what I was currently wearing didn't give me my contacts prescription, that's ok I just call and ask for it..,nope...that will be $75 extra dollars. He knew I wasn't getting my contacts through him so he charged more. Get it together people! Charge same amount to every customer. You don't get to pick who gets charged more bc their instance pays you less or they decide to save money and get their contacts cheaper elsewhere. Quit taking advantage of people! SHAME!

I've been going here for two years and received good care. However today, I was put on a machine…read morethat took a bright flash picture of each eye. After the end of the exam I was told I owed $39 for this procedure. I should have been given the choice for this and told it was not covered by insurance.

I was recommended to Dr. Nash from my sister. I had been going to a different optometrist in the…read morearea and I felt like I was receiving lackluster care. I've always had a hard time with eye exams, but Dr. Nash and his team are fantastic at making those feel warm and welcome. I felt like I was free to ask questions, and Dr. Nash truly cared to hear about my symptoms and helped me better understand my prescription. Michael was awesome as well. He helped me understand my insurance and made sure to break down the cost of my lenses. They have reasonable pricing, and my appointment was swift AND thorough.

I had heard great things about Dr Nash, so decided to give Nash Eye Care a try. My disappointment…read moreis great. I can't fathom why they're booking out months in advance. Who would return here?? As others have noted, the support staff at the front is shockingly out of tune with their patients (that term should actually be "customers", because this is NOT a medical service provider. More on that later). The overwhelming feeling you get is that you are an unintelligent nuisance, rather than the paying customer that you are. Furthermore, it becomes evident quickly that these gatekeepers don't really know what they're doing or how to do it. When they become self conscious about that, they will step up efforts to gaslight you and really make you pay for their own ineptitude. Once you get past the gargoyles at the front, you begin with the basic series of eye tests from a technician who is already trying to upsell your exam with alternatives to pupil dilation. Odd, but okay whatever, let's continue. Off to the exam room. I was not able to see Dr Nash, but the doctor I did get was good, hence the second star. She seemed efficient, knowledgeable, and thorough, although she was quite cold and not very personable. Okay exam is over, time to pick some frames. But from where? It had struck me that the selection seemed rather sparse when I first walked in, but I thought surely there must be some out-of-sight show room or a hidden display somewhere with ample selection. They certainly have the space at the facility. But, nope. What you see is what you get and let me tell ya, it's not much. I would feel confident estimating that the options were 1/20th of what you'd find with any other optometrist. With nothing to settle on, I opted to retain my old frames and just get new lenses with the new prescription. And here's where they level the boom on you; "basic lenses" will still cost you out of pocket. But should you want scratch protection and anti glare coating; $365. Excuse me?? What?! I have top notch insurance, I have never paid anywhere close to that for new glasses (frames and lenses) with all the bells and whistles. "Can you please check that again?" [the ineptitude cogs start clunking] "Yep, that's right" comes the response. Riiiight. Welp, I'm out. Thanks for the new prescription guess I'm ordering online. This place is just milking its customer base for every penny they can get under the guise of "eye care". This is not an eye care center. This is a grossly overpriced eyewear store, and the staff are just salespeople, rude ones at that. The convenience of location for some does not mitigate the negatives.

I suffered a nasty corneal abrasion, and Brentwood Eye came to my rescue! They got me scheduled…read moresame-day, seen almost immediately, and followed up through the weekend to make sure I was healing Dr Boerman, Celsie and the rest of the staff went above-and-beyond. My family and I have found our new optometrist! Thank you Brentwood Eye!

Sadly BEC just ain't the same anymore. No personal connections or conversations - just a quick eye…read moreexam and your out the door.

I had the unfortunate experience of a poke in the eye which led me to see several doctors here…read more Overall the staff is excellent! There is one exception, but I have already brought that to the attention of the staff and they quickly took care of it. My review here is mainly going to focus on two individuals - Dr. Barberic and Katie Evans. I'll begin with Katie. She went above and beyond the call of duty to take care of me. When I was referred to a specialist at Vandy, Katie called them to get my appointment scheduled as quickly as possible. She even personally met me when the office was closed in order to pick up some paperwork from me. She texted to check on me over a holiday weekend. This is what excellent customer service looks like! Dr. Barberic is absolutely the best!! I just can't say enough about her and what she has done for me. She is, without a doubt, the most caring and compassionate doctor I've ever seen. The level of care and personal attention she gives is unparalleled. There is no doubt I would not have progressed as well as I have had it not been for Dr. Barberic. She took the time to call and check on me the same weekend of her father-in-law's funeral. That is certainly above and beyond the expectations I had. She genuinely cares about her patients and wants the very best for them. I am so very thankful for everything she has done for me! There are certainly other staff members that I can recognize. Most everyone has been so nice and helpful. If you are looking for a place for a simple eye exam or you need more specialized treatment, like me, then give Cool Springs EyeCare a try. Great people!!

This place is absolutely terrible. I mean, the worst…read more First, they incorrectly diagnosed me with a hole in my retina. I went to a retina specialist and they said I 100% don't have a hole in my retina. Then when I went back to Cool Springs Eye care and told them they legitimately laughed at me as if it was obvious the specialist was wrong (who they recommended to me). Since then I've gotten it checked by multiple other Doctors and confirmed that there is no hole in my retina. Then they got my prescription wrong by nearly a whole point! When I told them that something felt off they acted bothered and told me there is nothing that they can do. Dr. Robin Brady in particular has the unique quality of being both incredibly arrogant and simultaneously laughably wrong about what he's talking about. I've never been to a worse eye doctor before, someone should seriously take his license away. Please steer clear and go to another doctor in town.

Having previously only had my eyes checked at Lenscrafters or the like, The Vanderbilt Eye Clinic…read morewas a nice change of pace. However, it is BUSY with a capital BUSY. It has computerized check in which is fast, but you are still almost sure to have to wait, so bring something to entertain you. At least until they dilate your eyes and you suddenly can only see blurs in front of you. Which segues to my only complaint. I was unaware of the fact that the dilating had this effect, and I was not warned, which caused me to freak out a bit when it did happen. They do have a nice big TV on the wall, which I was able to see, but it was tuned to sports which I have no interest in. Still moving pictures are better than nothing! Dr. Felch was very friendly and never made me feel foolish about any of the questions I had.

Fast and easy check in. As everywhere these days the doctors are over booked and you will spend…read moresome time in the waiting room, however their waiting room is very clean & comfortable, at Vanderbilt they always offer Free Wifi.

I genuinely can't say enough great things about Vision 1st!!! Dr. Hoover and his staff are…read moreabsolutely amazing!! They're accommodating, kind, friendly, helpful, and welcoming!! Without establishing any type of care, they took me in last minute on Halloween when my son scratched my literal eyeball and got me fixed up. They relieved the pain and guided me on how to care for and heal the scratch on my eyeball and they were very caring throughout the entire process!! They didn't overcharge me and they made sure it was the most pleasant experience, despite the circumstances!! I even saw someone walk in from the street with no appointment looking to get her glasses adjusted and they took her right on in, fixed her glasses, her lenses, and had her back on her way within 30 minutes!! Without any impact to the appointments they had scheduled!! Dr. Hoover genuinely gives the most comprehensive, thorough eye exam I've ever had and it was super informative! I learned a lot about my eyes and eyes in general! I really, really enjoyed it! Even when Dr. Hoover is out, he makes sure to have caring and competent optometrists take his place in his absence and they are very nice and knowledgeable as well!! Plus, His lead assistants are the bomb!! They really know their stuff and they're extremely helpful!! Tia is the best!! She always helps me pick out the best and cutest glasses and does not go for the most expensive pair in the shop when she's helping you. You can tell that they all genuinely care. They're very patient with you, answer all your questions thoroughly, and they listen. They are amazing people, I really can't say enough great things about them!! They're a very great crew!! I trust my eyes and my eye health to Vision 1st! I really do!! HIGHLY RECOMMEND!!!

Dr. Odes is patient, well versed, and very intelligent optometrists. I have been seeing her for…read moremany years for vision tests, contacts, eye drops and even helped diagnosed a rare eye problem (which she referred me to a great retina Doctor for surgery) If you want a precise, detailed oriented eye exam and more, I highly recommend her. She is a gem and will make you feel at home! oh, her assistant Jennifer is also just as sweet!