1. Eyemart Optical Outlet - Ankeny

1. Eyemart Optical Outlet - Ankeny

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Ankeny, IA

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Eyemart Optical Outlet - Ankeny

5.0 (1 review)
Open 9:00 am - 7:00 pm

Services - Eyemart Optical Outlet - Ankeny

Eyewear fitting

Eyemart Optical Outlet - Ankeny Photos

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10 years ago

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America's Best Contacts & Eyeglasses

America's Best Contacts & Eyeglasses

1.8
(32 reviews)
1.8 mi
$$

No stars. I visited America's Best in Ankeny today with my husband, my mother, and our 8‑month‑old…read moregrandson. We had already completed our eye exams and were simply there to pick out frames. We were three separate customers -- my husband and I have insurance, and my mother does not. When a sales associate became available, she began helping my mother. My husband and I waited patiently for the next available associate. However, when that associate opened up, we were told we had to wait and that the same person helping my mother would be assisting all three of us together. I explained that we had been waiting and had arrived before several other customers who were now being helped ahead of us. We were still told we had to wait. At that point, I said my mother would finish her transaction, but my husband and I would not be purchasing glasses there, especially since we had an infant who wouldn't stay content much longer. What made the situation worse was the attitude of the manager on duty. She avoided eye contact, ignored what I said, and showed no concern for the situation. My mother completed her purchase, and we left. Unfortunately, this experience was disappointing and unprofessional, and we won't be returning.

Manager refused to allow my son to authorize me to pick up his contact prescription. Told me…read moreHIPPA would only allow him to pick it up in person. He could not authorize me to pick it up, he could not email and ask them to release it via email or mail to him. Federal law does allow the release verbally and/or via email. The customer service help line was able to give us what we needed in less than five minutes. Please educate managers and staff on federal law.

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America's Best Contacts & Eyeglasses
America's Best Contacts & Eyeglasses
America's Best Contacts & Eyeglasses

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Eyemart Optical Outlet - Ankeny - opticians - Updated July 2026

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