Be prepared to spend F.O.R.E.V.E.R. here, and considering we are in the middle of a pandemic, they sure do a good job of moving you from room to room to room where you see several different people. I understand that this might work as a way to see mass people at once, but that only tells me that they value quantity over quality so it's really about seeing as many people as possible and not really giving the patient quality time and care. The optometrist I saw was fairly nice and knowledgeable, but I specifically told them that I tend to have high pressures in my eyes and have been told that I should have a glaucoma test done since my Mom has glaucoma and they literally checked my pressures in the last 2 minutes of my appointment and the optometrist wasn't even in the room. I had to ask the assistant as she was walking out the door what my pressures were and she actually seemed fairly annoyed. While everyone is polite here, the manner in which they conduct the appointments and the amount of time it takes for your appointment isn't worth a return visit. read more

Dr Holt is kind and patience. Has a kind disposition well suited for children. All new equipment, and facilities. read more

Let me start with the positive: Dr. Borba is a great doctor - very competent and trustworthy. Angel Vera in Optical is also very competent - he caught the mistake made by the original Optical asst.! I brought my 80 year old mother to the facility 6 weeks ago. Although we spent over 2 hours there, she was given very thorough eye exams and we ordered 3 pairs of glasses. The second visit, to pick up the glasses, was not good. Kept us waiting 35 minutes before being seen - JUST TO PICK UP GLASSES DURING A SET APPOINTMENT! The third visit, because of the mistake made with the glasses, we had to repeat each and every eye exam (except dilation) and it went something like this: arrived for appointment, waited 20 minutes, first exam, waited 15 minutes, second exam, waited 10 minutes, third exam, waited 10 minutes, met with doctor, waited 15 minutes. Whole process on this visit = 2 hours. Not okay. The constant waiting between next test/assistant is ridiculous. And to correct their mistake, we should have had better service by being directed to the correct doctor/assistant at the very beginning and not having to spend another 2 hours. Big, beautiful, and brand new does not equal quality, unfortunately. We will not be back. read more

Jessica with Dr. Lopez and Theresa with Clovis Optical have excellent customer service skills. My husband needed a form filled out for his work eye wear and both these ladies assisted him and he was able to get it filled out and signed the same day. What better customer service, could you ask for. They saved my husband a second trip to pick up his form and he came home happy due to these ladies assistance. Thank you Jessica and Theresa, you are awesome. read more

I had not been to Eye-Q Vision Care for years, since having a very successful LASIK surgery there to correct my myopia over a decade ago. Today's visit was exceptional. From the moment I walked into their new state-of-the-art Clovis facility, through the process of meeting with several friendly and highly competent technicians, to a thorough exam by Dr. Baudonnet, I was impressed by the staff, methods of operation, and the facility itself. At no time was I left waiting more than five minutes between the steps of the appointment. I never felt set aside or forgotten. I'd no sooner start a reply email on my phone in the waiting room when I was called in for the next step. At all times, I felt everyone there wanted to take care of me. For any type of eye care issue, this is the place to go! read more

I've waited a while to put up a rating because I didn't want it to be based on emotion. I have never wanted so much to yell at one of my daughter's doctors as I have Dr. Holt. My daughter has poor vision and exotropia, every time we've gone in Dr. Holthas told us her eyes are further out of focus but he's not going to prescribe glasses because of her age (she's been 1 and 2 at all appointments). She squints at everything and is developmentally delayed and would p catch up better if she could, I don't know, see. He has also ignored treating the exotropia. She finally saw another pediatric ophthalmologist yesterday and is finally getting glasses and treatment. Her new doctor was amazed that any doctor thinking a child not being able to see was ok. read more

Contact lens technician Thao did an excellent job with my son. He is 11 and was getting fitted for contacts for the first time. Thao was so patient and helpful and he was able to successfully put them on at the first appointment. He was beyond excited and we were both thankful for her instruction and support. read more

Lynn is so amazing!!!!! She helped me pick out my glasses. She has a very great personality and made my whole experience enjoyable. Thank you Lynn so much for making me feel so comfortable with my visit to the eye doctors!!! read more

Can't get my son glasses at the optical department. First appointment was 2 hours long (I understand kids take longer) and ran into the office lunch hour. They should stagger lunches for these types of clients that finish during lunch. No one said hey sorry it's our lunch hour, can you come back later as numerous staff walked by us. Tried to get him glasses today since I took the day off but they are booked due to COVID. If they had told me to schedule earlier I would have. I'm going to have to take off more time from work to get him glasses next week. I would recommend another optical if you are able. read more

Came with my daughter for appointment with Dr Shute, every one very nice but the wait is so long. Been here since 9:30, it's almost 12, still waiting read more

My appointment was to pick up glasses but they were so behind schedule with patients seeing doctors and ordering glasses that I had to wait for 45 min for my appointment. When I asked politely if they ever call to let patients know they are running behind the answer was evasive. They really should have a technician just helping those picking up their glasses as scheduled rather than putting us in the que with all the patients coming out of the doctors' offices. This is very inefficient. read more

absolutely love Dr. Holt and his staff.... I have a 24 week preemie and they are all very attentive and caring. Dr Holt is very friendly and kind, perfect with working with such fragile babies! He explains things with great detail so you get a very good understanding of what's going on. read more

See any other eye doctor in the area. Your appointment will hopefully be less then two hours any where else. My primary visit request was for contact prescription. You float through multiple people and places within this facility. Your spending majority of the time waiting in the waiting room. My appointment was at 130 and did not check out until 240. Until the last station as when I was informed that I would not get the contact lens prescription until I complete a several week process for fit testing to ensure proper fit. I travel a lot and would not be in the area for one more week and no accommodations were made. What a scam to waste your time and money. I have been wearing contact lens for 10 years using the same brand and slight variation in number . My current prescription was my bad eye the same and my good eye a .25 improvement. All I wanted was my contact prescription and there were no other options. Now I have wasted my yearly check up copayment and two hours of my day for nothing. I would not recommend if you value your time. read more

Dr. Derick Holt was attentive, caring and personable. He did a thorough eye exam on my 18 month old boy. He gave me detailed explanations as to what he was looking and testing for throughout the exam process. The staff was delightful and friendly. The receptionist at checkin was polite and helpful as well. The waiting room is set up like a nice play date for the little ones. When we finished our exam, my son was offered a treasure chest to sort through and take something home. I did not find the wait time long. read more

Dr Hinton was great as always, but I was there for an hour and a half, at least, and my time with him was only 15 minutes. It's a new office and I imagine they're still getting it down. I had to wait 30 minutes to be called, had a short exam, waitied another 20 minutes, another exam, and then a good 45 minutes or more before going to wait for Dr Hinton. That exam was maybe 15 minutes. The facility is beautiful and I really like Dr Hinton, so I'll keep going, but I hope they get their collective acts together. read more

My review is long overdue. Dr. Baudonnet is such a great doctor. I've had an issue with my eyes itching for years, and it took me finding him to realize I needed to be on eye drops and to go to contacts that weren't in my eyes as long. I really need to compliment Esmeralda too at the contact lens department because she has always helped me to find the best option for my contacts, and her customer service can't be beat. She is a sweetheart and really knows what she is talking about. I am glad I chose eye-q when my insurance changed! read more

I love this office!!!! The staff is so friendly, and my eye exam was done by Dr. Lopez who was so nice. I received an exam for new contacts and met with Thao Xiong-Khaosaat to order my new lenses. She checked my insurance and I was pleasantly surprised my insurance covered almost a whole year of contacts, I tried them and felt the strength on one lense was not right and she worked with me giving me samples until I figured out the right prescription that worked best for me. You won't be disappointed if you visit Eye-Q in Clovis read more

very profecional office i talk to melissa very nice person thank you :)

This place was very unorganized. I had an appointment at 9:50 am, I arrived at 9:30 am anticipating paperwork since I was a new patient, I waited in the lobby for an hour before being taken to another room where they spent 10 minutes with me only have me and many other patients waiting in a small hallway another 20 minutes! I was then taken into yet another room another small test , escorted to the hall waiting area for another 20 minutes before finally seeing a doctor! The doctor spent 10 minutes doing some tests and was done. I was taken to a "contact lenses waiting area" waited another 25 minutes before placing my order! This visit took almost 3 hours!!! I was not happy! I work in healthcare and never can imagine making patients wait and not explain why their waiting so long! Needless to say I will not be returning to this facility. read more

I am NOT thrilled with the staff at EyeQ. I called asking about my insurance coverage with their office. After 4 Transfers to get to someone who 'knows', one disconnect, and then calling back I found that there is only ONE person who knows about my insurance (coverage for exams, cataract surgery, glasses). And she was out of the office (at 11:30am) I was told to call my insurance for my coverage...I had stated at the beginning of each call I had already done so and that needed to be assured that they really did take my insurance....yeah !!! I spent 15 minutes on the phone....and no help at all. Well, I am not thrilled with the Customer Service via phone so I am guessing they do NOT need any new or old patients to come in. So I will take my (and my family's) eye needs to an optical office who actually wants business. I cant comment on EYE Q's optical care, but I CAN comment on their Phone Customer Service. Poor....very very Poor. After talking with another Ophthalmologist's Office, I made an appointment with them for myself and my 4 children after they checked on my insurance and assured me all was well. Your loss Eye Q...... read more

Dr. Holt and his staff need to get there office program in order. Wait times are ridiculous, sometimes up to 4 hours. Worst, they book an appointment and then change it on you without notifying you. (this is the 3rd time now) Talking to office personal, they say Dr Holt's schedule changes all the time so they have to shift appointments around. OK, but I EXPECT a call or email to notify me so i can juggle my schedule around too. Disappointed! read more

If you have to go to the eye doc, this is the place to do it. It's a beautiful facility and everything is brand spanking new. Dr. Baudonnet has been my doc for years and he's awesome. Great place to have your eyes taken care of. read more

Thao in the contacts department is wonderful. She is so thorough and professional when working with my young daughter, who I thought was not yet ready for contacts. She made her feel so comfortable, and made the fitting process so simple. Thanks again Thao you are great! read more

Eye Q has given me an amazing experience. Dr. Lopez did an amazing job in explaining the exam to me. In the optical department Tracey did a fantastic job in selecting my glasses. Also, the staff had many smiles that brighten my day:) O man, they were fast and knew there facts when I would ask questions.I would bring my family and recommend any family to come a get the eyes check . read more

I recently had cataract surgery on both eyes. Dr. Samuel Hinton performed the surgeries. I am so pleased with the results of both eyes. Dr. Hinton and all of his staff were informative, helpful and reassuring regarding my overall experience. I would highly recommend EYE-Q Vision Care to my friends & acquaintances. read more

I have seen multiple doctors at the Eye Q in Clovis and I am extremely impressed! Dr. Baudonnet is extremely personable and professional. Dr. Hinton really knows his stuff and I will continue to trust him to stay on top of the medical issues with my eyes. I have also taken two of my daughters to see Dr. Baudonnet and he was wonderful with them both! But the real gem at this location is Dr. Lopez. He's knowledgeable, efficient, really funny, and he really listened to me with my concerns. I always appreciate a provider who listens to their patients and makes them feel at ease. I highly recommend this practice and would not hesitate to give glowing reviews to the providers as well as the staff. I have to add... The glasses and frames are extremely expensive so I got my glasses at Costco but the contact lenses are priced competitively with other places. I will continue to purchase my contacts at Eye Q. read more

I had my eye exam December 2018. It was my first time there, it took 3 hours to get seen. 3 hours. I was very patient because I understand that sometimes facilities are under staff due to doctors calling out ... I also used to work for a dental office and I disliked patients who would come up to me when they were seen 15-20 min after their appt time. The doctor was nice, If I'm not mistaken her name is Dr. Borja at least that's how it sounds. She made the process nice and easy. I had went in for a full exam, glasses and contacts. I wanted glasses more than contacts at that moment because I haven't had glasses for over 2 years. The Doctor asked me what was my previous Contact Lense prescription (2017) and advise me to keep using those. I got my glasses. The lady who helped me was really nice. I have nothing to complain about her. It's April and I am running low on my contacts. I called the office for my prescription. The lady said she doesn't have a prescription for me because I had only went to get and eye exam for Glasses, Which I had not! So now I have to go back and have another exam ... my private insurance covers once a year and why should I pay to get something done that was supposed to be taken care of. Anyways, I WILL NOT GO BACK. I now understand why this office along with the others have very low ratings... read more

I have nothing good to say about this place. I had a 130 appointment and I arrived at 1:20 did my paperwork. At 2 o'clock I got shuffled to the back of the very empty large office where I sat in another room while a lady ask how long I wore contacts. I then get put into another waiting room and waited for another 30 minutes or more before I got put into an exam chair. The doctor came in, very cold not personable at all he went through the routine of a basic test. Then I was shuffled over to the area to order contact lenses where I waited again while the lady did paperwork while I sat there. (Not my paper work) Finally at 5 PM I left with one pair of lenses for a trial. I've called back several times asking for my prescription so I can go elsewhere and order they said they were going to mail the prescription and I've never received it that was 3 1/2 weeks ago don't waste your time go somewhere else. read more

Dr Holt is very nice and professional, we are very happy with his surgery that he had done for my son , he has a good skill , we all as family love him, thank you Dr holt for your kindness, read more

First I will start with the positive, Dr Baudonnet, OD was timely thorough and very professional, the positives ended there. I was given an appointment with a specific "optical dispenser" to pick up glasses, she walked away from the station at the time of scheduled appointment, was not with another client and appeared to be killing time, on a simple visit to pick up glasses was delayed 40 minutes. I was rescheduled two weeks later for a follow up, this appointment same "optical dispenser" I was told the appointment did not exist even though I had the appointment card she refused to review, she did however reorder the glasses which were not working out for me and scheduled two weeks later to pick up. The last appointment which I arrived at a little before I was directed to wait and the same "optical dispenser" called two other people to her desk after my scheduled appointment time which was early AM, after 45 minutes of waiting went to the counter to bypass the "optical dispenser" and got my glasses. DR Baudonnet 5 stars, the retail side 0! read more