I recently found out that I have cataracts. I was referred to the ophthalmologist at Carle. Dr…read more Wang. All I can say is the staff have been wonderful and caring. They have explained every step to me. I highly recommend them.

AWFUL AWFUL AWFUL…read more I'm not a fan of Carle. They primarily serve state employees and this seems to define how Carle interacts with all their customers - state employees or not. If you want to deal with flippant, incompetent clerical workers, Call Carle Eye Department. After wasting my time with Carle, I called OSF and easily got an appointment with a Doctor Kreska, who I will see much more quickly than the random Doctor I would have seen at Carle. I won't be cancelling my appointment with Carle after spending an inordinate amount of time setting it up. They can just eat my no show. Screw them. Oh, and they pulled the same crap with me that another reviewer mentioned. They tried to get me to come in for a vision exam before having an appointment with an opthamologist. Other Carle departments have similar scams. For instance, they frequently try to "upsell" people who visit them for DOT and FAA physicals. I stopped sending employees there after they adopted the practice of trying to force patients into unnecessary sleep apnea tests. The same employees had no difficulty passing their physicals at more reputable medical facilities. Please support Carle competitors, so that Carle cannot continue to continue to misuse their market power

STOP do not go!! Due to the fact they did not read my medical records like my doctor told them…read moretoo. So in surgery for cat removal and the head Optometrist was doing the surgery and he yelled at me to stop it. when my legs started con·vulsing !!! Like I could stop it, if he had read the record he would of known I had to be put out completely So we are waiting for them to put me under as they should of done in the first place. Then on top of all of that now I have to go to some one else to try and SAVE my eye site!!!! As my pupils as two different sizes, I am now getting head aches behind my eyes, both eyes are so DRY i am miserable. (when I told him about all of this he to ld me to go get some visine!! And come back in a month !!!!) He never even bothered to look at my eyes!!! And the staff they are the worst!! They talk bad about patients, right in the lobby, publicly saying rude and hurtful things to and about people. And some one might want to tell them COVID is over NO more masks, but you go there and that is the first thing they hand you even before they speak to you!!

LUCAS was VERY RUDE AND UNPROFESSIONAL. The place smelled…read moreterrible and you could tell it hasn't been Deep cleaned in a long while ! there was a. Lady by the name of Kate who was actually nice and definitely cared about her job. Also my script for my eyes were off.. how can the vision improve? ... Also didn't check my retina or talk to me about the well being of my eyes after exam. Won't return.

Aqsa was so kind when doing my testing! I felt very comfortable and the entire contacts process was…read moreseamless! Dr. Armstrong was very nice and was extremely informative. Thank You!

I was looking for a new eye doctor and called for an appointment. It was an emergency situation…read more When I chose '1' to make the appointment, I heard a beep and the call ended. Tried again and the same thing. Then I got a text saying they couldn't answer the phone and to let them know via text what I needed. I sent a detailed message and asked if they could help. No response. Not even a 'sorry, we can't help' or 'our first available appointment is in two weeks,' or, 'We're not accepting new patients.' Worst way to treat prospective customers, starting with not even answering the phone.

I was a long time patient of this place and everything was fine until it wasn't. Last time I was…read morein for glasses, they changed their house brand and I could no longer get the glasses I wanted. Not a deal breaker at the time. But now they require a "mandatory" extra $45 retinal scan (not covered by insurance and not told until AFTER you book an appointment), and that was a deal breaker. Don't force me into a service that I've not had before, have no information on and go "well, our doctors require it and it's another $45 out of pocket." I have decided to go somewhere else for eye exams that don't force un-covered procedures on you. Editing to add after the reply from the eye place: This procedure was NOT recommended. It was REQUIRED and it was conveyed you have no choice if you want it done or not. If you say no, no check up. If you say yes, then you have to pay the $45 since it's not covered by insurance. Again, this is not a recommendation of a procedure if it is required and that requirement is only told after you book an appointment. And then you have to pay more for this procedure that is forced on you.

Used to have good service, but NOT anymore! 1. I was told…read morethe wrong time for my appointment on the phone, or it was scheduled incorrectly. 2. I showed up early, only to be told I was 7 minutes late and I would have to reschedule because the doctor has to get to lunch! 3. I showed up within the 7 minute grace period and the manager basically told me I was lying about my appointment time, and I will need to reschedule! Horrible experience and will never return!!

The staff and doctor are amazing! I feel that they truly care about my eye health, and about me in…read moregeneral. It has always been around 3 years between my appointments and they still remember things we discussed (not in records) previously. I don't know how they do it!

Poor communication. Unnecessarily difficult. Unprofessional. Complete waste of time…read more A page on their website (i.e. "Location, Hours and Contact") has a link to a site for ostensibly scheduling an appointment (i.e "Contact us now to schedule your appointment"). So, I did. Except, contrary to appearances, that doesn't actually schedule an appointment. Somebody from the office called a few days later to say they didn't actually have an available appointment. If the "Schedule and Appointment" site is not actually for that purpose, then be explicit about that. I got an exam elsewhere and then gave Kessler Optical a second chance because they supposedly carry a line of frames in which I was interested. I walked into the business during their stated hours of operation, only to be told they don't accept walk-ins. If that's their policy, then they should state that on their website. I should add that the woman at the front desk was unapologetic about any of this and unnecessarily difficult. If a business repeatedly fails to communicate clearly and inconveniences a customer as a result, then the business should acknowledge that and, ideally, try to make amends. Kessler Optical did none of that. I had limited time and needed to place an order for new glasses quickly before traveling for the holidays. Kessler Optical was a waste of precious time.