The staff and doctor are amazing! I feel that they truly care about my eye health, and about me in…read moregeneral. It has always been around 3 years between my appointments and they still remember things we discussed (not in records) previously. I don't know how they do it!

Poor communication. Unnecessarily difficult. Unprofessional. Complete waste of time…read more A page on their website (i.e. "Location, Hours and Contact") has a link to a site for ostensibly scheduling an appointment (i.e "Contact us now to schedule your appointment"). So, I did. Except, contrary to appearances, that doesn't actually schedule an appointment. Somebody from the office called a few days later to say they didn't actually have an available appointment. If the "Schedule and Appointment" site is not actually for that purpose, then be explicit about that. I got an exam elsewhere and then gave Kessler Optical a second chance because they supposedly carry a line of frames in which I was interested. I walked into the business during their stated hours of operation, only to be told they don't accept walk-ins. If that's their policy, then they should state that on their website. I should add that the woman at the front desk was unapologetic about any of this and unnecessarily difficult. If a business repeatedly fails to communicate clearly and inconveniences a customer as a result, then the business should acknowledge that and, ideally, try to make amends. Kessler Optical did none of that. I had limited time and needed to place an order for new glasses quickly before traveling for the holidays. Kessler Optical was a waste of precious time.

I was a long time patient of this place and everything was fine until it wasn't. Last time I was…read morein for glasses, they changed their house brand and I could no longer get the glasses I wanted. Not a deal breaker at the time. But now they require a "mandatory" extra $45 retinal scan (not covered by insurance and not told until AFTER you book an appointment), and that was a deal breaker. Don't force me into a service that I've not had before, have no information on and go "well, our doctors require it and it's another $45 out of pocket." I have decided to go somewhere else for eye exams that don't force un-covered procedures on you. Editing to add after the reply from the eye place: This procedure was NOT recommended. It was REQUIRED and it was conveyed you have no choice if you want it done or not. If you say no, no check up. If you say yes, then you have to pay the $45 since it's not covered by insurance. Again, this is not a recommendation of a procedure if it is required and that requirement is only told after you book an appointment. And then you have to pay more for this procedure that is forced on you.

Used to have good service, but NOT anymore! 1. I was told…read morethe wrong time for my appointment on the phone, or it was scheduled incorrectly. 2. I showed up early, only to be told I was 7 minutes late and I would have to reschedule because the doctor has to get to lunch! 3. I showed up within the 7 minute grace period and the manager basically told me I was lying about my appointment time, and I will need to reschedule! Horrible experience and will never return!!

If you have a child or individual with any type of Medical diagnosis do NOT go here!! My daughter…read morehas Down Syndrome and has been seeing an ophthalmologist for several years. Due to routine care we decided to see an optometrist at Eyemart express which was Dr. Balgemann. After the eye exam it took almost 3 weeks to get her new lenses in. He indicated that the change he made was very significant and if she had any issues such as headaches or could not tolerate them to just give him a call and he would adjust the prescription without seeing her. I had my daughter wear the glasses for at least a week and she was continually getting headaches and struggling while at school. I called the office as instructed by the doctor and was told he was at the office for a couple days and would return my call as soon as he was in. Never received a call so called was told he was with patients and would call when he was available. Waited another four hours called him back again and was still told he was with patients and wouldn't be able to see her for another almost 3 weeks and would not adjust the prescription without seeing her. I called the office and advised that I would be bringing my daughter in because she needed to have her prescription corrected. We sat in the office for over an hour and then were told he could not see her. He was booked for the day and was leaving. I asked for a refund on our exam and glasses as I will be taking her elsewhere and was told the manager on call couldn't make that decision.....I will be calling the corporate office as this is completely unacceptable and I highly encourage others to seek a different healthcare providers in the area! Not to mention the staff that works in the glasses section was also rude and put me on hold for at least 10 minutes before I finally hung up. They have all my contact information and of course no one called me back.

We LOVE Dr. B! (Balgemann). We have been going to him for many years. He is very kind and you feel…read moreso relaxed with his eye exam. He doesn't rush you and makes sure you are pleased with your exam/prescription. I am due up next month for exam and lenses, etc. He is the only one I will have as an optometrist. My husband tried him once and has been going to him ever since. Try him. He's the best! (He's also great with children and the elderly).

Dr. Wilson was kind, patient and thorough. She explained things clearly and was very positive. I…read morerecommend this practice!

Dr Albert's office is efficient and organized. I was seen right on time, the exam was thorough and…read moreall my questions were answered.

Dr Heckman is exceptional. She is very thorough and explains things in a way that is…read moreunderstandable. Highly recommend.

I forget the persons name, but had a great person help me select the right style of frames for me…read more 6 months later I feel good about what she picked. I ended up messing up one of the arms(part going over ear) and brought it in. They fixed it free of charge. Good vibes. Good people

Great people to work with and excellent service. Decent selection of frames. I've gotten 3 pair of…read moreglasses here and love that it's a local business.

Went there for eye exam and new prescription glasses. They…read morewere expensive, but i picked an expensive frame. the total for my glasses were $530. Although this was expensive the prescription was a better, sharper quality then glasses that I received else where.You get what you pay for. Everyone was very nice and helpful. Would go there again.